Ups Reviews 

Two parcels on the way, both requiring signature. Both fail to arrive on the designated day. Parcel 1 originated in France. It then went to Germany, and thence to Dublin - 80km from our home near Dundalk. Then it went to Shannon (200km from us) and then to Cork (300km away) where it stayed as UPS had decided they didn't understand the address (even though it contained house number, street, town, county AND Eircode), and therefore were going to return it to the sender. Phone call to customer support, very polite lady who had no more idea than I had but promised me a call within the hour. Tried to explain the concept of Eircodes to her but not sure it registered. No call received, parcel spends the day in Cork until someone manages to understand the address, then gets sent to Dublin (hello again) and eventualy to us. Left on the doorstep without so much as a ring of the bell, so much for requiring a signature. The other parcel is much less well travelled, but nevertheless arrives a day later than promised and again no signature is requested. Never mind the annoyance of waiting in to sign for things that don't arrive, how do these people make any money?

Extremely disappointed with UPS " DELIVERY " service OR rather lack.of service. They tell blatant lies about attempting delivery. They even told me yesterday the driver was at my house but had no security access code - our gates were wide open. No driver had been anywhere near our home. Am so annoyed and will NEVER order anything for delivery again if UPS are involved 😡

Tracking says they tried delivering my package 2 times, but I was home on both occasions and no one rang the bell or bothered to call me. Very unprofessional business!

Delivery man are lazy. I was waiting for them in two days but no sign of them. UPS Roscommon Ireland. It was always like this. I called UPS call center to give my phone number to delivery man but no call and sign of delivery man. Very frustrating. There are many people who wants the Job but not the work. If I am the employer of this people I will fire them.

Awful!
It has happened multiple times before, but this time is too annoying!!! I was expecting 5 parcels on a Friday, nother parcel on Monday and on Wednesday. So obviously driver has decided not to drop by on Friday, there was no one calling belly or knocking doors, no one tried to reach me out on a mob. As soon as I got failed delivery notification, I was out on the street. Driver was climing that attempted deliver at **:22 and I was out checking for a driver at **:25 there's no chance that driver would reverce his van and drove off within 3 minutes! Checked CCTV no sign of the van or driver! Called UPS directly, assistant promised to contact depo and to arrange delivery today. No sign of delivery, no updates! I have sent email to UPS but again no reply!
In reply to UPS on trust pilot.
Case No C-0314601656 no reply!
Case No #5600647 no reply!
Nothing still delivered, just status has changed from attempted to deliver 25 for on its way! REDICULOUS!!!!

Was waiting for a parcel to be delivered only for it to be delivered to a different house. Spoke to Lucia in customer service and was extremely rude and hung up on me.Was more interested in finishing work at 5pm than helping me. She was suppose to call be back the following day with an update for my parcel and never did. I was left to look around my town for the parcel based on the photo of the front door my parcel was delivered to. A disgrace of a company. I’ve tried to log a complaint from the email on their website. The emails bounce back. Logged a claim and now I can’t seem to even log in to view my claim.

Very poor service over all late delivery poor comunation even if it was FREE its still very poor service.

The nightmare begins when you discover that UPS has put their hands on your parcel. Five days of lies that they tried to deliver the parcel.

Daybreak Dundrum pick up
Extremely unfriendly staff and very slow. I have had the same experience twice and my sister. We will get deliveries to post office or home.

Horribly unfriendly company using blackmail and gangster methods!!!
I bought China in an auction in the UK for about £200. The delivery cost I paid was an extra £85. All fine so far. After hearing nothing for a while, I contacted the sender, who told me UPS had informed them that I had refused payment! Which is not at all true. Indeed I had gotten an Email asking me to pay another 128€ for the shipment to Ireland, but that mail ended up in my junk mail. In the copied message from UPS, sent to me by the auction house, there was my previous address, instead of the one I provided to the sender. Upon asking the question to UPS, to detail what I had to pay an extra 128€ for, I got no precise reply, only that the additional cost was now £288. I told the auction house to cancel the shipment. In the subtext to the message from UPS they claim that they make the sender liable for additional cost or destroy the parcels. This is pure blackmail! No other parcel company asks such high costs to ship goods from UK to Ireland. Diabolical indeed!!! No wonder the stock value of UPS is in freefall since 2021…

terrible company , driver never makes delivery says he tried too but never made any attempt to make delivery.

terrible company.

Absolutely horrendous. dropped off 2 parcels on 2 separate days to UPS Drop off point. It is now 4 weeks and they still have not been collected. I contacted customer service yesterday who said I would be updated by email within 24hrs. I wasn't. I had to call again and received the same answer. They also said I received an email an hour before the second call which was a lie that they then backtracked on. Kept getting put on hold. No one in charge to speak to. Diabolical.

I had an incredibly frustrating experience with UPS involving a return shipment that sat untouched at their facility for over a week, despite a formal return-to-sender request submitted by the seller. I received zero communication or updates during that time, and only saw movement after I personally contacted customer service.

The delay directly impacted my business, costing me time, money, and credibility with a client. While the rep I spoke with was polite, the lack of proactive service and follow-through from UPS was unacceptable. I won’t be trusting UPS with critical business shipments again until I can be assured this issue has been properly addressed and resolved.

I have no clue where is my package. Contact with client is terrible. Package was sent from Poland to Ireland. Sender provide ALL details. And nobody know where is a package. I've got a letter as they "couldn't contact me by phone"- nobody was calling and my phone number is correct. I tried to call them- nobody answered. So I wrote first email and I wrote second email....I even don't know for what they need to contact me as in their letters is no information of the reason. Nobody explained what this is about and in the same time UPS expect from sender covering cost of storage this package- package which is stuck somewhere without our fault. He himself wrote three times my details in the mails, described what is in the package, provided all informations needed for successful delivery. No answer. I'm very, very upset and you can be sure that this is my last time to using UPS as a delivery company and I will spread news around for people to stay out of this company.

When you order something you expect it to be delivered to your door, like every other delivery service does, but this awful company leaves it at the gate, this is not acceptable from now on before I order I will make sure the company does not use this awful company.

They have my package I need for work over 3 weeks now, took me an hour to get anyone on the phone, when you get someone on the phone they have to ring the depot, all this could of been avoided if the driver just rang your phone and said I will be with you on 5 minutes (10 second call) this is company that more than likely pushing climate change nonsense yet wastes massive amounts of engry driving back and forward when they could just make that 10 second call.

Terrible company. I dread having to deal with them.

How companies use these is beyond me. Takes forever to get a parcel, have had several parcels gone AWOL. If ordering online I will check if they use UPS, if so, I will not order. DPD and DHL are far better and reliable.

I keep receiving payments demands for money I do not owe, UPS have acknowledged that I did not receive a parcel but they are now threatening debt enforcement against me.
They are either unable or unwilling to amend their records to cancel this “ outstanding amount”.
Unbelievable bad customer service.