urb-it.com Reviews 

I live in a Victorian Cottage that has been there since 1880. The attempted delivery photo showed a random new building. The second attempt 2 days later showed the exact same photo even down to the wet pavement. I fully believe that there was never even an attempt to deliver on both occasions.45

They said it would be next day delivery, so, because my letterbox is temporarily broken, I worked from home that day to make sure I would be in to receive the parcel. It then “arrived” a few days later. The courier claims to have put it through the letterbox, but as previously stated, it is broken. If they were going to lie about this, they might as well have made it convincing as even in the proof of delivery photo it is clear my letterbox is broken. Luckily some of my neighbours have CCTV so if this isn’t proof enough, I believe I will be able to prove this theft soon.

Received an email stating my delivery would arrive today between 8am and 10pm yet no sign of the delivery and zero communication informing of any delay. Very poor customer service.

I put down an old address and the delivery guy called me and delivered my parcel to me. Professional and really lovely 🙏🏽

The worst courier company you can ever go for! my Zara parcel was scheduled to be delivered today and I have been waiting all day to accept. Contacted them via online chat to only find out that they’ll deliver it tomorrow instead!! When I needed it for tomorrow! Zara needs to stop using them. They aren’t good for the environment they’re good at wasting people’s time!! UTTER USELESS!

Two failed deliveries. Firstly they claimed I wasn’t in when I was; secondly they failed to use the safe place I’d set up with them. Will not be ordering from Zara online again while they’re using this company.

3rd day waiting for a Zara delivery with these clowns. First failed attempt - they arrived 45 mins earlier than they said and ignored my instructions to deliver to neighbour who was in . Waited in for 14 hour time slot the next day and it never arrived . Now I have a slot this afternoon but I don’t hold too much hope going by the reviews on here . Will pause ordering anything from Zara while they’re using these couriers .

The courier was friendly, no issues at all.

Package from Zara never arrived, clear instructions given should I not be home. Client services continuously promise the parcel will be delivered. Can not understand why a big company such as Zara would ever trust Urb-it with their deliveries. PATHETIC service.

I left clear delivery instructions in case I wasn't in. They were ignored twice in two days after which they stopped attempting to deliver. I re-ordered and was given a delivery date that wasn't updated in terms of time slot. Whatever time slot you're given, they usually deliver either much earlier or much, much later. I had a delivery at 6pm for one scheduled between 11am and 1pm and one at 3pm, scheduled between 4pm and 6pm. Zara should stop using them.

Poor communication, no update on delivery time or date. Customer service do not respond. Zara needs to stop using this company

If i could give 0 stars I would. My Zara package was supposed to arrive yesterday. It didn’t arrive, then they said it will arrive 6-8pm today. I waited and no one came. They then changed it to 8-10pm. Now it’s after 10pm and still no parcel. Avoid at all costs.

Would rate 0 if I could! My parcel said delivered handed to me but it never was. When I looked at proof of delivery it was a photo of a door that isn’t even in my building. When I contacted them about this they said the delivery man had given it to my neighbour. After I explained that the building they had delivered to wasn’t mine, they told me that the driver had called me and I had asked him to leave it there. I had not at any point given them my number nor had I received a phone call from them! Again I pointed out that the front door they took a photo of was not mine or any of my neighbours doors and they told me I had to be mistaken! I asked repeatedly if they could confirm the building it was delivered in so that I could at least try to track it down but they refused and refused to refund my parcel!

Just had my first delivery today.
Easy to track, on time, with a delivery driver who was polite, professional and followed a delivery request I sent yesterday.

Very eco friendly delivery. Arrived when it was meant to.

If I could give 0 stars I would
Awful company
Still hasn’t delivered my parcel even though expected delivery date was Tuesday and it is now Thursday.
This company should not be running

Update They delivered today and the courier was unbelievably rude, he said I don’t understand you’re very confusing when I asked him to put it in front of the door, he wasn’t listening so I just got my hand out for him to give the parcel and he made sarcastic comments disgusting

Amazing customer service made a mistake with address on zara order and they are delivering even though area not covered great communication fantastic service

The delivery upon the expected date failed on 2 occasions - I was initially very disappointed when the courier failed to deliver on Day 1. With the courier's recommendation, I added instruction(s) for further clarification. Despite this, they failed to deliver on Day 2!

However, when I resorted to the web-chat for assistance: Veronica was truly amazing! She was extremely patient when I expressed my disappointment about the failed delivery attempts, understanding about my perspective, apologetic for any inconvenience caused, and determined to help resolve the issue by ensuring the delivery came the next day! And it did! Just wanted to highlight her excellent customer service!

This time, a different courier came, and they were very polite and apologised for the failed delivery attempts.