urbanbubble Reviews 

477
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and supportive. The service provided is consistently efficient and reliable, with many appreciating proactive, well-managed processes and quick response times. However, some customers noted issues with communication, reporting that emails often went unanswered or calls were not taken. A few also experienced significant delays in resolving problems, with some issues taking months to address. Additionally, some reviewers expressed dissatisfaction with the overall management, describing it as unsatisfactory or poor.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising the on-site team for being... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the high... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and clear... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the responsiveness... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting timely and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really positive experience with the Urban Bubble team. Alessandra, Johanne, and Dora all played a part in securing my property quickly and even negotiated my rent down from £1,150 to £1,085. Communica... See more

Company replied

Rated 4 out of 5 stars

I have found Urbanbubble easy to deal with and clear throughout the application process. Communication has been prompt and straightforward. The team handled everything efficiently, which really helped... See more

Company replied

Rated 4 out of 5 stars

I am an international student, and this is my first time renting a house in the UK. It is always difficult to rent a house in a less familiar country, thanks to urbanbubble and rightmove for their he... See more

Company replied

Rated 4 out of 5 stars

UrbanBubble is very efficient and quick at responding. The agent who showed me around apartments was lovely and friendly. She also followed up quickly and answered all my questions in a timely manner.... See more

Company replied


Company details

  1. Property management company

Written by the company

We are an award-winning property operator specialising in the leasing & management of residential communities.


Contact info

4.0

Great

TrustScore 4 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(477)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dora

I had a really positive experience renting through Urbanbubble in Manchester. The whole process was smooth and professional from start to finish. Our agent Dora was especially helpful throughout. She was responsive, patient, and always willing to assist whenever we had questions or needed support.

Our situation was slightly complicated because one of us had student status, and many agencies were reluctant to proceed or simply declined to help. Dora took the time to communicate with the landlord and worked hard to help us get through the referencing process. Her effort made a real difference for us.

Overall, the team was responsible, supportive, and easy to communicate with. I would definitely recommend Urbanbubble to anyone looking to rent in Manchester, and I’m very grateful to Dora for her help during the whole process.

2 March 2026
Unprompted review
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Reply from urbanbubble

Hi Shihao Xu! Thank you for sharing your experience. We're delighted Dora made such a positive difference throughout your renting process. We'll make sure she knows how much you've appreciated her responsiveness and effort. Welcome home, and thank you for recommending us!

Rated 5 out of 5 stars

Job well done!

Carl was on time, friendly and very thorough with the work he completed in my flat. Very pleased.

12 March 2026
Unprompted review
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Reply from urbanbubble

Hi Kristy! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble

Rated 5 out of 5 stars

Amazing company, wonderful staff!

Amazing company, great staff and very efficient. Carl is fantastic! Very knowledgeable and a pleasure to deal with. Service A*** a definite go-to for all your property management services!

8 January 2026
Unprompted review
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Reply from urbanbubble

Hi Kristie! Thank you for the fantastic feedback! We're thrilled you've had such a great experience with us. Carl is fantastic, his knowledge and professionalism really do make a difference. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

New flat move in sorted

Team at urbanbubble helped us move into new flat. Greatly appreciate Joanne who helped us with all the details & and information for the listing & Hannah who helped sort all the paperwork process out with us! Whole process from getting viewing information, to paperwork, to the key pick up was smooth and quick.

2 March 2026
Unprompted review
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Reply from urbanbubble

Thank you for sharing your experience! We're thrilled Johanne and Hannah made the whole process smooth and quick for you. From viewing to paperwork to key pick-up, they're brilliant at keeping everything on track. We'll make sure they both know you've appreciated their help. Welcome to your new home! Thanks from urbanbubble

Rated 5 out of 5 stars

Hannah was amazing!

Hannah was amazing! So helpful and great at communication. Very organized too. Appreciated how clean and good to apartment was when we moved in :)

17 February 2026
Unprompted review
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Reply from urbanbubble

Hi Emily! Thank you for the wonderful feedback! We're delighted Hannah was so helpful and kept everything organised throughout. She's amazing at what she does, and we're pleased the apartment was clean and ready for you when you moved in. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

Very professional

Carl did a fantastic job. Not only did he fix my door using a higher quality latch than what I had before, he also, without prior notice, fixed my window which had become stuck shut just yesterday. I am extremely satisfied with his high level of professionalism.

11 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jebose! Thank you for sharing your experience! We're glad Carl could get everything fixed with no problem. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Dora was great

Dora was great, friendly, helpful and speedy process, they got me from
My first phone call to moved in, in a matter of days!

26 February 2026
Unprompted review
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Reply from urbanbubble

Hi Josh! Thank you for the great feedback! We're delighted Dora made the process so smooth and got you moved in within days.
She's brilliant at what she does, and we'll make sure she knows you've appreciated her friendly, helpful approach. Welcome to your new home! Thanks from urbanbubble

Rated 5 out of 5 stars

Had a wonderful experience

Had a wonderful experience! Dora and Xavier kept in touch the whole way through, which I really appreciated. The application and referencing was handled quickly and efficiently without ever feeling rushed, and any questions or hiccups were sorted out immediately. Thank you both so much! :)

10 March 2026
Unprompted review
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Reply from urbanbubble

Hi Dec! Thank you for sharing your experience! We're thrilled Dora and Xavier kept you informed throughout and handled everything so smoothly. We'll make sure they both know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble

Rated 5 out of 5 stars

Dora was very helpful assisting us with…

Dora was very helpful assisting us with securing our new home. I would highly recommend using urban bubble.

3 February 2026
Unprompted review
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Reply from urbanbubble

Hi John! Thank you for the great feedback and recommendation! We're delighted Dora was so helpful in securing your new home. She's brilliant at what she does, and we'll make sure she knows you've appreciated her assistance. Welcome home! Thanks from urbanbubble

Rated 5 out of 5 stars

Thanks Carl :)

Carl fixed our issue no problem thanks Carl!

9 March 2026
Unprompted review
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Reply from urbanbubble

Hi Milly! Thank you for your feedback! We're glad Carl could get everything fixed with no problem. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Great Service

Carl fixed the kitchen tap for me and did an amazing job. Thank you

4 March 2026
Unprompted review
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Reply from urbanbubble

Hi Jana! Thank you for taking the time to leave us a review! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble

Rated 5 out of 5 stars

Urbanbubble maintenance team

Carl and Joe from ub maintenance team have been fantastic in supporting us with on site issues. They always act promptly, provide helpful insight and practical advice and consistently remain positive and professional in their approach. Thank you both for your continued support! 😊

4 March 2026
Unprompted review
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Reply from urbanbubble

Hi Paulina! Thank you for the fantastic feedback! We're really pleased Carl and Joe have been so supportive in helping you out on site. Their prompt, positive approach really does make a difference. Thanks from urbanbubble

Rated 5 out of 5 stars

Ub maintenance team

Excellent work, fast service thank you to Karl and Joe

4 March 2026
Unprompted review
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Reply from urbanbubble

Hi Alex! Thank you for the great feedback. We're pleased Carl and Joe provided such excellent, fast service. We'll make sure they both know you've appreciated their work. Thanks from urbanbubble

Rated 5 out of 5 stars

Carl done an amazing job very quick 👏

Carl done an amazing job very quick 👏

4 March 2026
Unprompted review
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Reply from urbanbubble

Hi Mark! Thank you for your feedback ! We're delighted Carl did an amazing job and worked so quickly for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Rated 5 out of 5 stars

Great service from Carl

Great service from Carl, very attentive & resolved the plumbing issue quickly

3 March 2026
Unprompted review
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Reply from urbanbubble

Hi Megan! Thank you for the great feedback. We're pleased Carl could resolve the plumbing issue quickly and attentively. He's brilliant at what he does, and we'll make sure he knows you've appreciated his service. Thanks from urbanbubble

Rated 5 out of 5 stars

Incredible excellent service

I have a very positive experience with Urban Bubble team. They are very knowledgeable and highly responsive.
The Lettings and management teams are very professional, efficiency and dedication. Being with Urban Bubble for Lettings over 5 years management, they have always quick to find tenants with seamless progress. The Lettings team will inform you at every stage, giving advice and supports on every little thing.This kibd of proactive approach and attention make you feel completely hassle-free on letting your flats.
I have to specially make my sincere thanking on Alessandra and Johanna towards the letting advice and communication on every steps. They are patience and helpful in characters and professional, efficiency and knowledgeable at work. Rose at management team also provides excellent support.
I am rarely write reviews on social media but I do extremely appreciate Alessandra who help to answer my questions even though our of working hours.
Many thanks Urban Bubble Team🥰🙏

27 February 2026
Unprompted review
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Reply from urbanbubble

Hi Amie! Thank you for sharing your experience. We're thrilled you've had such a positive experience with us over the past 5 years. The team is exceptional at what they do, and their dedication to making the lettings process seamless really does stand out. We'll make sure they all know how much you've appreciated their support. Thank you for trusting us with your property.

Rated 5 out of 5 stars

Carl at Blackfriars apartments

Carl was so kind and helpful when we moved in. He went above and beyond to assist us, even when he didn’t need to. We really appreciated his help.

27 February 2026
Unprompted review
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Reply from urbanbubble

Hi Sophie! Thank you for sharing your experience. We're thrilled Carl went above and beyond to help you when you moved in. We'll make sure he knows how much you've appreciated his support. Welcome to your new home! Thanks from urbanbubble

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