UrbanClap Reviews 

WORST EXPERIENCE EVER

I booked Urban Company to clean three curtains. The service was originally scheduled for November 11, but Urban Company mistakenly created a carpet-cleaning booking instead of curtain cleaning. Because of their error, I had to deal with unnecessary calls and wasted time, and in the end I was asked to reschedule for November 12. I agreed only after they assured me they would send a qualified curtain-cleaning specialist.

On November 12 at 10:00 a.m., the technician arrived, and it immediately became clear he was unprepared. He came with a dirty vacuum cleaner and without the correct socket adapter, meaning he couldn’t even use his own equipment. I had to order and provide the adapter myself so he could begin working.

Despite Urban Company being repeatedly informed that this was a curtain-cleaning job, the technician arrived without a ladder. Work stopped while we waited for someone else to deliver one. Nearly an hour later, a second person arrived with a ladder that was broken, unstable, and unsafe. It was in such poor condition that the second person had to remain in my apartment just to hold it steady so the technician wouldn’t fall.

Things continued to get worse. The technician brought no protective plastic, no floor coverings, and no towels. There was nothing to protect my furniture or flooring. Water from the curtain began dripping everywhere, and because there was no protection, he walked around barefoot with dirty feet, spreading water and dirt through my home and leaving it in a mess.

Meanwhile, he worked on only one of the three curtains. Instead of using proper techniques, he pulled at the fabric with the vacuum, causing severe damage in two areas. The curtain ripped, and parts of it fell down and could not be properly reattached.

When the curtain was damaged, I made multiple calls asking Urban Company’s third-party provider to send someone to inspect the situation and take responsibility. Eventually, a supervisor was sent after my repeated complaints. He assessed the damage and decided to take a piece of the curtain to Dragon Mart for stitching. He left for hours with the fabric, and when he returned, it was the supervisor—not the technician—who reinstalled the curtain.

By the time they finally left, it was 8:00 p.m. They had been in my home from 10:00 a.m. to 8:00 p.m., and during all that time they managed to work on only one curtain. The remaining two curtains were never cleaned at all.

Since then, the problems have continued. I have repeatedly asked Urban Company for a refund for the hardship, stress, and the day and a half I lost dealing with this situation. Customers are required to prepay, yet Urban Company refuses to return my money even though the service was incomplete, mishandled, and resulted in damage to my property.

From 10:00 a.m. yesterday until now, I have spoken to more than ten different people through calls and messages, repeating the same story over and over. Urban Company insists their third-party provider claims the job was “completed,” and they still refuse a refund or any proper accountability.

Urban Company clearly relies on untrained, unsupervised third-party contractors and has no real control over the people they send into customers’ homes. They cannot even understand or verify what their own subcontractors did on-site.

This is the full and accurate sequence of events.

It was worst experience with urban clap I will never suggest for urban clap it is fraud they ask first payment even their engineer does not come if you cancel they will loot all your money

UrbanClap (Urban Company) has recently started their “Insta Help” service, but the experience has been extremely disappointing. After every two services, they increase the prices, and their so-called professionals are not reliable at all. There is no option for cash on delivery or payment after work — they take the full amount in advance, and then either the professional doesn’t show up or the work is done very poorly.

I booked a service for 19th October at 11:00 AM. The professional didn’t come. Later, they rescheduled it for Monday, 2:30 PM (on Diwali). The professional called me and said she would reach on time, but after 10 minutes she said she would not come. Their so-called “executive” called me and only offered to reschedule again — no real help.

They have completely ruined my festive preparation. It feels like they’ve started this service just to mentally torture customers and make money. I’m going to raise this issue on all social media platforms — people deserve to know how UrbanClap is exploiting customers.

If there was less than 1 star, I’d give that. Don’t waste your time with this company, now called Yemak, as they will waste your time and take your money without providing any service or resolve. They are a SCAM. Avoid at all costs

Unless AC SERVICE
Especially other utilities like plumbing or electrical without talking requirement/purpose with the technician paying in advance/front is a great minus point.
In fact professional visit unnecessary and the cost shown is something different than actual amount to be paid or paid
Their inability to have a call centre is great minus point and I certainly opt the one who has.

I booked the bulk maid service twice from Urban Company, and both times the service was cancelled because the professional “didn’t have an Emirates ID.” This is completely unacceptable — any worker operating in Dubai must have an Emirates ID by law.

This situation created major inconvenience, especially because I needed the service urgently. The company should not confirm bookings unless they verify their staff meet UAE regulations and building access requirements.

Urban Company needs to take responsibility and improve its compliance and reliability. Until then, I can’t recommend their service.

Service person came and repaired the Fridge, after some time running new issues have been faced that fridge not started.
After discussion with technician, told having issue in compressor.
Compressor is working fine till before technician starts the work.
Please help to rectify the fridge or return the repair charges

I had a very disappointing experience with this company. Twice, my cleaner was cancelled, and I was only contacted and told at the time I was supposed to have the cleaner already at my house. On another occasion, my cleaner showed up at my door, and I didn’t have a booking for that day. The support service (Rashali) is not very helpful when it comes to these situations, offering no solutions, just apologising and saying that the company is very sorry. They have automatically rescheduled my cleaning to a time I didn't agree to and cannot do. But as a customer, you simply don’t have a choice, I organise my day to have a cleaner when you requested and wait for them — and it just doesn’t happen! They need to improve how they deal with issues and respect customer time more, as it’s a paid service, not free!
Not very recommended!

The istahelp service experts need to be trained both on the speed of work considering you charge high fees and their unprofessional behaviour. They come in with such attitude and then if they dont like the work they pass remarks. There is no customer support number to call and report the issues except for chat which they take too long to respond.

I have been working with Urban Company for the last 5–6 months as an RO Repair Service partner. However, I am still connected through a third-party vendor instead of being a direct UC Partner.

My Urban Company Partner ID is already created, but despite multiple requests through UC App, Customer Care, Email, and even Instagram, I have not received any solution.

I am only requesting to be onboarded as a Direct Partner, so that I can work independently and grow with UC. This issue is blocking my growth and causing unnecessary dependency on third party. I hope UC management resolves this fairly.

I have been a regular customer of Urben cleaning services for a long time, but lately their service has become extremely disappointing. They have been missing my scheduled services for 2–3 hours at a time, and despite having the bulk monthly package, they repeatedly call me to cancel, claiming that their system is not working or that they cannot reach my address (which I have already added correctly in the application).

Instead of solving the issue, they keep giving excuses, and after several attempts, it is clear they cannot resolve the problem. This has been a very unprofessional experience, and unfortunately, they have lost me as a customer for good.

AC_technician_by_UC: The technician was uncooperative when asked to explain the problem, staying silent instead. He had a strong odour which seemed unhygienic. He spent more than 2 hours unwiring and then rewiring the entire AC on 17th August, but while doing so, he used gift wrapping tape around the thimble, which was not appropriate. Before leaving, he said the AC wasn’t working and that he couldn’t do anything and informed us that his senior would come next time to fix it. Despite knowing the AC wasn’t working properly, he left the AC running. Two minutes after he left, there was sparking and a short circuit in the AC. After that, the AC didn’t work at all. Even though AC_technician_by_UC was knowing that AC was NOT repaired, he marked the status as “Job Complete” on UC app. Later, a senior technician came to inspect and found that other parts of the AC, like the thimble, wire cable, and compressor, had also become faulty. Despite the warranty, UC was forcing us to pay for thimble, wire cable, and compressor even though the damage was done because of wrong rewiring and taping done by AC_technician_by_UC.
Urban Company: I'm surprised that a large company like “Urban Company” isn’t paying its executives for basic necessities especially because the technicians are showing up in torn clothes to make repairs. I'm also shocked that the company is providing gift wrapping tape for the job instead of proper black tape, which is used for wiring electrical devices. Even though the company offers a one-month warranty, the "Book Revisit" option automatically gets disabled on the UC app after just one revisit and one audit by UC executives. As a result, we can’t even book a revisit when the service warranty is still valid. Even when my warranty was still applicable, the option to rate this particular service also got removed from the UC app and as a result I was not able to write my reviews or ratings for that technician.
Four different customer care representatives contacted me on separate occasions to listen to my concern. Each of them concluded the conversation by stating that they would follow up after consulting with their supervisors. While all representatives were polite and professional, none had the authority to resolve the issue. I appreciate the efforts of the customer care team for patiently listening to me to understand the issue thoroughly and but eventually they all defended their company policies instead of providing solutions.
Conclusion: Since no solution was provided by Urban Company to fix the damage done by the company partner, therefore I am switching to “keyvendors” for better efficiency.

Urban company executives collude with the painting partners to offer service at a good price and then cut corners . For me Mr Sujit Keshri from UC included water proofing, furniture wrapping, atleast 2 workmen, putty , primer and 2 coat royal and day 1 1 person without the furniture wrap, day 2 single person who said water proofing was not included and the customer service is a pain , offering the same petty solutions and calling multiple times without resolution. Don't book any painting jobs with UC. If u do, the approval shd reflect everything, don't believe the executives at all.

I have been fooled by the pest control. Nothing works and they don’t do anything as repeat. Very bad. And don’t give refund also. Pathetic.

there insta maid service is very pathetic and unprofessional ,maid comes and creates problem and when i complained this people blocked my account , no customer support at all

Very pathetic urban clap very dissatisfied with uc they dnt have manners to talk very very bad service

Cleaning service of Urban Company is worst. They will come and damage things around 10000Rs. For 500 I have hired to damage my bathroom tap basin and floor. In compensation only some Amount they are giving. To remove the stain created by them is very difficult to Remove. My suggestion don't hire cleaning services.

Very disappointed with Urban Company.
Had a cleaning scheduled at 6pm, but before 5.30pm I got a call saying the professional couldn’t come due to rain. Odd excuse for a cleaning job. I had been chatting with her on WhatsApp, yet she went through the company instead of informing me directly.

I told support to cancel my plan, but they went ahead and rescheduled for Saturday without asking. My family plans around these slots — UC clearly thinks we can just change everything for them. Very unprofessional.

Dear All
Very bad services from Urban clap without any responsibility. They just rob your money. No contacts, no responsibility and not commitments.

Be careful while using urban clap cleaning services.
The staff doea not even change the dustbin bags.

Very dirty tlilet cleaning. In 3.30 hrs, one staff could just clean two toilets and one hall without any any cleanliness.

Waht a pathetic service.