Excellent customer service from Urbanistic. Recently purchased a Magnum 3 vaporiser with a water bubbler attachment. The bubbler leaked water several times so contacted Urbanistic through their site.... See more
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Excellent customer service. Currently being sent a replacement for a bought product with free shipping. After receiving a different product than ordered, I wrongly reviewed Urbanistic without taking i... See more
Cant believe how quick my magnum 3 arrived ordered thursday delivered friday Amazing customer service Prompt replies to my emails Definitely bookmarking this website Great work guys thanks alot
Francis handled my order of a Simrell Vortex, and it was amazing! I forgot to upgrade my shipping to next day, so emailed and asked if I could alter the delivery and pay the difference. T... See more
Company details
Information provided by various external sources
Sourcing the best Vapes, tools CBD and technology from across the globe.
Contact info
London, United Kingdom
- francis@urbanistic.co.uk
- www.urbanistic.co.uk
4.7
Excellent
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
would reccomend
Customer support has been absoloutly astounding!, 100% impressed with responses from Urbanistic
26 February 2018
Unprompted review
Reply from Urbanistic
Thanks so much Sean!
Very very fast delivery and the product …
Very very fast delivery and the product is 100%
13 February 2018
Unprompted review
Great service
A great place for hard to acquire equipment. Fast delivery. Had an issue during payment (error on my end), had a very fast reply from the site support and quickly had the issue resolved. Would definitely recommend.
1 February 2018
Unprompted review
Excellent business
Great business, top notch customer service! I had an item on back order and was kept informed of progress every step of the way. I've been a bit of a nightmare customer to be fair, but Francis has been awesome and has gone above and beyond to help. Great communication, super friendly service, wouldn't hesitate to recommend.
2 December 2017
Unprompted review
Reply from Urbanistic
Thanks very much for the review Liane, and you've not been a nightmare customer at all! :-)
Excellent comms
Excellent comms. Small issue with delivery that was resolved quickly. Very happy overall
1 December 2017
Unprompted review
Reply from Urbanistic
Thanks very much for taking the time to leave a review Craig, appreciate it!
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