Urban Retreat Reviews 

54
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

I had been carrying an extra 5-7 -10 kilos my entire adult life. I am 63 now and have been using hydra slim for over a year. I have lost 12 kilos and my stomach and thighs are showing the most weight... See more

Rated 2 out of 5 stars

I tried Body Slim, Reset, Tummy Tonic. Absolutely no difference. I was already following a good nutritional plan and thought this would assist with losing those extra 15 lbs. Stopped using it, and twe... See more

Rated 1 out of 5 stars

Had treatments done there, poor quality and overpriced, go to Harley street instead for a proper result. Harrods should be ashamed to have them on board. Dr. Mark is unpleasant and improfesional pers... See more

Rated 1 out of 5 stars

The company launched in Australia just recently. They seem to have bypassed all the rules for a business - I couldn’t even find the company as a registered business in Australia and my consultant cont... See more

Company details

  1. Wellness centre
  2. Beauty Salon
  3. Day spa
  4. Hair removal service
  5. Hair Salon
  6. Nail salon

Written by the company

The ultimate wellness destination & concept salon. London’s leading Hair, Beauty & Wellness destination; situated in the heart of Knightsbridge, and located within a former aristocrat’s mansion. We are here to make you feel royally beautiful!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

54 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(54)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Do you want beautiful skin

I bought the skin care package and have been using this for 2 weeks now and my skin has never felt and looked so good, I've used many different other products in the past but urban retreat products are far the best I've used, the same pack is great for travel too. Can't wait to try some more products.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

i have bought lots of different product…

i have bought lots of different product from this company, from skin care to weight loss and cannot fault any of it, the delivery is supper fast and product are fantastic, consultants are very knowledgeable, and most products come with a guarantee and to top it all its Vegan friendly :)

27 October 2022
Unprompted review
Rated 5 out of 5 stars

3 product, have changed my life !!!

I’ve been using body sip and slim, keto capsules, and reset , wow I am absolutely amazed at the way my body has changed. My stomach is getting so much smaller , am shrinking back to my curvy figure. My waist is smaller, even my thighs this is just a fantastic way to get rid of that stubborn fat , also I have fibromyalgia and my pains have gone , vanished what an amazing combination thanks urban you’ve changed my life xxx

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Love all of the products

Love all of the products.
Shipping is fast
Packaging is lovely and also trying to become more environmentally friendly they dont even use plastic sellotape now but brown paper tape to seal packages.
Nothing i dont like.

26 August 2022
Unprompted review
Rated 5 out of 5 stars

This is not a pyramid scheme at all

This is not a pyramid scheme at all. I’ve not lost a penny. I have gained. I got £700 in sales got excellent commission and a bonus plus free products
The products are clinically tested and there is proof.
Yes there are some Pyramids schemes out there. But this is not one of them.
My skin is in better condition since using the products. I’ve lost weight. Gained confidence and made money.
Those that slate this company are wrong. Yes you pay to join. But you get products for the £75.
Please stop slating this amazing company

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Birthday Treat visit

We visited Urban Retreat as a Birthday treat for myself & a thankyou to my hubby and I was blown away 😃. Not only an absolutely stunning venue but the staff are so helpful, friendly and go out of their way to help you not only during our treatments but whilst I was waiting for my hubby after my treatment.
We will definitely be back soon 👍

9 August 2021
Unprompted review
Rated 5 out of 5 stars

Beauty by time

Booked myself in for 'beauty by time'.... My beauty therapist was lovely and very considerate of my illnesses when it came to me getting on and off the treatment bed.

My facial has left my skin feeling incredibly soft
The massage was perfectly done with just the right amount of pressure
And I had my eyebrows threaded which the therapist helped me to understand the right shape for my eyes.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Facials - Highly Recommend

had the most amazing facial recently! The lady who did my treatment was lovely and took the time to explain the products she was using thoroughly. I loved the results so much that I purchased a few products to take home too.

9 August 2021
Unprompted review
Rated 5 out of 5 stars

The staff are so welcoming.

Visited Urban Retreat the other day and it was an amazing luxury experience.
We were looked after from walking in the door to walking out with exceptional customer service. The staff were extremely knowledgeable about what products they were using and what treatments would be the best for our skin and hair types. Would highly recommended going for a treatment after a long day shopping in London. I honestly couldn't believe I was in the centre of London it was so relaxing.

7 August 2021
Unprompted review
Rated 5 out of 5 stars

Fair and supportive whatever level

I have been with several other companies. This is by far the best.
It's a fair business plan if you want to sell only or build a team. There is proper training and not spammy like others. We are taught properly. Unfortunately there will always be some who Dont follow these rules.
Affordable quality products.

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Stunning amazing quality place

I have had quite a few treatments at urban retreat over the last 2 years there facials are insane even tried there Hocatt ozone therapy which is insane treatment , what a stunning place - the staff are very friendly and the new holy carrot restaurant is vegan which is right up my street . Definitely a regular client now .

25 May 2021
Unprompted review
Rated 1 out of 5 stars

Had treatments done there

Had treatments done there, poor quality and overpriced, go to Harley street instead for a proper result. Harrods should be ashamed to have them on board. Dr. Mark is unpleasant and improfesional person, who should not be a doctor.

31 August 2017
Unprompted review
Rated 1 out of 5 stars

Illegal Over Charging!!!

Poorly run operation and they overcharged me. They took a deposit and also total price on the day without deducting the deposit. Still waiting for them to refund my initial deposit. Terrible place.

21 January 2017
Unprompted review
Rated 5 out of 5 stars

The Best online beauty store

I have been purchasing from Urbanretreat.co.uk for years and I am always impressed!!! I'm a shopaholic and rarely my experiences are that positive! About my last order: The delivery was super fast, the packaging was superb and they sent me free samples and beautiful free gifts! So thoughtful! The customer service is simply wonderful, by far the best I ever came across! They are a credit to online shopping, always helpful and attentive and I find it really hard to shop elsewhere now after experiencing their service!

12 June 2014
Unprompted review
Rated 5 out of 5 stars

A* service

I always receive my parcel the following day as promised. I would definitely recommend Urban Retreat to anyone who is serious about their skincare/beauty.
As I am a regular customer, it would be nice to receive some discounts more often.

23 January 2013
Unprompted review
Rated 5 out of 5 stars

Couldn't have asked for more!

This site sold the products I was looking for at competitive prices and I received them ultra-quick. No hassles, no disappointments, just an efficient purchase and a happy customer.
Will use it again for sure

23 January 2013
Unprompted review

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