Urban Splash Reviews 

317
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, responsive, and approachable throughout the entire moving process from start to finish. Many consumers highlight that property viewings and handovers are handled efficiently, ensuring a seamless and well-supported transition into their new homes. However, some people mentioned that general communication from certain team members could occasionally be slow and inconsistent. Reviewers also noted frustrating delays regarding maintenance requests, alongside difficulties in receiving timely replies to emails and phone calls. Some tenants reported instances where property management was unresponsive to inquiries about administrative issues or inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and responsive service... See more

Service

Reviewers mention positive feedback about service, noting that the moving process is swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently helpful, professional, and... See more

User experience

Customers had positive experiences with user_experience, describing the move-in process as smooth, swift, and... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising staff members for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our q... See more

Company replied

Rated 5 out of 5 stars

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so... See more

Company replied

Rated 5 out of 5 stars

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who... See more

Company replied


Company details

  1. Architecture firm

Written by the company

Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(317)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been with urban splash just over 5…

I’ve been with urban splash just over 5 years and honestly I’ve had no problems what so ever. They have Always been rapid with responses and maintenances/repairs.

The staff are patient kind and considerate in any circumstance and I would personally like to give a great big thank you Aliceson Hurst! she’s been amazing throughout!

And secondly I’d like to Thank Dominic Mcrory for making my move out experience stress free. While working around me it took a load off me which I’m ever so grateful for.

Again I can’t thank your staff and their hospitality enough and I hope they get the praise they deserve. Sad to leave but left peacefully and happy x

Kind regards,

Simone weldrick

29 February 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Simone, that's for your feedback we will be sure to pass this on toe Aliceson and Dom. Rachel

Rated 5 out of 5 stars

Adele Doster has been fantastic

Adele Doster has been fantastic! Always putting up with my ever changing plans and she’s been nothing short of fantastic.

26 February 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Christian, many thanks for your feedback - we will be sure to pass this on to Adele. Kind regards Rachel

Rated 5 out of 5 stars

Always very professional and happy to…

Always very professional and happy to help.
Nicola is very efficient and replies to your queries right away.

20 February 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Camille, Thanks for your feedback, we will sure to pass this on to Nicola. Rachel

Rated 1 out of 5 stars

Extremely disappointing experience

I’ve been a tenant of urban splash for multiple years at beehive loft in Ancoats, Manchester. While I’ve made many friends in the building as well as the building manager Carl who’s always gone above and beyond to help, I can’t say the same for the whole company. Trying to resolve anything and get an email response from head office takes several emails and 3/4 weeks at a time to get absolutely nowhere to repeat the whole process again. After months of trying to resolve an issue they make you an offer that they then retract as they’ve changed their minds. I recommend take careful consideration when choosing urban splash as a landlord as they’re happy to sign you up but once you’re in your lease, communication becomes extremely difficult and you become a number.

17 February 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Simon, thank you for your feedback, I'm sorry your experience with us hasn't been up to scratch please rest assured we will take this on board look in to this issue internally. Rachel

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Smooth, quick and easy to move in, big thank you to Dom!

12 December 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback - we will pass this to Dom.

Rated 5 out of 5 stars

Highly Recommended

This has been the smoothest move in process. Dom has been extremely helpful, communication has been great and everything was dealt with excellently on my move in day. Highly recommend Urban Splash.

6 February 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi thanks for your feedback we will be sure to pass this on to Dom, Rachel

Rated 5 out of 5 stars

Such a smooth move in process

Such a smooth move in process, Dom was really helpful getting things over the line hassle free

14 December 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks Harrison - great to hear your had a positive experience we will feed this back to Dom. Rachel

Rated 5 out of 5 stars

Dom has been extremely helpful is…

Dom has been extremely helpful is helping me move out of the property even before my tenancy end-date. He’s proactive, calm, and empathetic.

22 December 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback Kamna - we will be sure to pass this on to Dom. Rachel

Rated 5 out of 5 stars

Dom has been fantastic!

Big shout out to Dom for going above and beyond, always being available for me to ask a million and one questions, and helping the process of moving go so smoothly!

19 December 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for sharing this Emily, we will be sure to pass your feedback on to Dom. Rachel

Rated 1 out of 5 stars

Can’t phone them they don’t reply

Impossible to get in contact with, constantly getting sent straight to voicemail and never received a follow up we were promised about a flat we were interested in

5 December 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Ruby, we are sorry to hear your experience wasn't up to scratch we take customer service very seriously and have raised this internally.

If you want to contact us directly please ask to speak to me and I will endeavour get your enquiry dealt with.

Rachel

Rated 5 out of 5 stars

Great staff

The staff that I have been taking to- Naomi is really helpful in dealing with maintenance issues.

30 November 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thank you fro your feedback - we will be sure to pass your comments to Naomi. Regards Rachel

Rated 5 out of 5 stars

Dominic gave me all the support…

Dominic gave me all the support necessary. Explained all with details
and help me with my doubts as is the first time renting a place. Excellent service!!

Thank you!

14 November 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi - thank you so much for your review we will be certain to pass your comments on to Dom. Rachel

Rated 5 out of 5 stars

We've just moved in to urban splash

We've just moved in to urban splash, the whole process has been seamless and the team there are great

24 November 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks very much for the feedback Max - great to hear you have had a positive experience. Rachel

Rated 5 out of 5 stars

Boatshed

As a company, we have only just recently made the move across to the Boatshed/Urban Splash after already being on the same site as the Boatshed but in a different building and what a difference! A much more friendly host and facility and so happy we made the move, only just wished we had done it sooner.

25 September 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thank you for your review Amanda - we will be sure to pass your comments to the team.

Rated 5 out of 5 stars

Vanilla Factory - Liverpool

For the past six months, my company has been renting office space at The Vanilla Factory in Liverpool. This space is characterized by its unique charm and excellent facilities. The building is consistently well-maintained and clean.

Janice, the building manager, has been very welcoming and, together with her maintenance team, has promptly and professionally addressed any issues we've encountered.

The building's city center location, just off Concert Square and a short distance from Bold Street, adds to its appeal. It's an ideal choice for any business looking for a well-managed and conveniently located workspace in Liverpool

16 October 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Tom, thanks for your feedback, we will be sure to pass this on to Janice and the Liverpool team. Rachel

Rated 5 out of 5 stars

Dom was super helpful and made the…

Dom was super helpful and made the process of moving in super helpful. I was moving from a different city and it was so convenient how I was guided through the process.

22 September 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback Eve - we will be sure to share this with Dom. Rachel

Rated 5 out of 5 stars

It was a complete delight working with…

It was a complete delight working with the entire team from the beginning of the process until the lease agreement was finalised and the keys were handed over!
Thank you all.
Hadi

11 October 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thank you for your feedback - we will be sure to share your comments with the team. Rachel

Rated 4 out of 5 stars

A positive experience

I would recommend Urban Splash to someone who wishes to rent, 9/10 times they dealt with all my queries during my 2 years tenancy in a timely and manner.

In particular I would like to say thank you to Dom, who was honestly really helpful from the moment I enquired about the property. He was always responsive, knowledgeable and took the time to explain to me how things worked as it was my first time renting 😊

thanks Dom and team!

10 October 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback - we will be sure to pass this on to Dom and the team, Rachel

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