UrbanStems Reviews 1,107

About 1/3 of the bouquet flowers arrived dead. I asked for a partial credit and I received a full refund.

I made an error with my order and Laira helped me resolve very quickly and was delightful to work with.

Flowers were wilted upon receipt. I chatted with Johanna and she is sending me fresh ones. Good customer service.

Kathy was responsive and solved the problem immediately without anything further from me. Very satisfied with her service.

Hi,

Carol worked efficiently and swiftly to adjust the date for my order. She was so helpful and prompt and the process was easy breezy. Great customer service experience!

The flower arrangement is beautiful and arrived in good condition. I needed to track down who sent the flowers and Angela on the chat line was able to quickly retrieve the sender's name and confirm who sent them.

I got what I asked for in a timely manner from Erika.

My problem was dealt with quickly and service was friendly , thank you Kathy !

Renelyn provided wonderful customer service and helped to ensure my order will be successfully delivered. Thank you so much.

Lucille was incredibly helpful and thoughtful throughout the process. I placed a same-day delivery order at 12 PM ET, hoping the bouquet could arrive at a business before 4 PM. She went the extra mile by contacting dispatch to check if this was possible. Although it ultimately wasn’t, she handled the situation with understanding and promptly processed my refund. I really appreciated her professionalism and care.

super easy, had to switch the zip code and Lucille was so helpful and easy to work with and understand.

I ran into an illogical error while placing an order on my smartphone. I was told the delivery was not possible to a residential part of Brooklyn! I was frustrated enough (and did not want to shop elsewhere) to switch to my laptop and contact Help via Chat. The AI triage was not intrusive, and I was assisted by Renelyn very soon. She said that message was often resolved by using a different browser, so I re-did my order on the laptop with no problem at all. She offered an apology discount for free shipping, which I appreciated. But being on a fixed budget, I asked if I would *also* be able to use the "welcome" 20% discount code. Renelyn was very forthright, that the order could only accept one discount. She wrote she would have the shipping charge credited back to my payment after I placed the order using the discount code. I followed her instructions, and the email notice from Urban Stems of a credit came through at lightening speed. When I replied to thank her, I met Angel who had taken care of the credit because Renelyn was offline.
Oh yeah, I like the website, too. The Filter is a little glitchy but I got it to narrow down the selections.

renelyn was helpful with all my questions. quick and fast responses and assurance of my order !

The Customer Happiness team - especially Lucille! - is so responsive! Questions and/or requests after you place an order are time-sensitive, and the team always responds speedily.

Carol extended exemplary customer service. Fast, friendly and solved my problem in record time. I've already shared my experience with friends and family. We're bringing our flower business to Urbanstems.com
Thanks Carol!

Angel was incredibly helpful and responsive. I had a last minute delivery issue for a birthday present. They responded super fast and helped me problem solve. I am so happy with the customer service that I will definitely be shopping at UrbanStems again! Thanks Angel!

I panicked last night that I had given the wrong date for delivery and sent an email early this morning. Kathy responded immediately and solved the problem in minutes. Many thanks to her!

Absolutely amazing! I needed to update the delivery date of my order. When I sent in my request, I actually didn’t have much expectation that my request will be addressed since for most companies, customer support nowadays seem extremely poor or non existent. I was surprised when I got a response back within minutes (!!!) from Kathy who updated the delivery date right away. Kathy is someone who truly elevates customers’ experience with the company. UrbanStems’ customer service is exceptional and the ease of the ordering process and delivery service is unmatched. From now on, I will be ordering from UrbanStems for all of my flower deliveries. I highly recommend UrbanStems!

Angel, with Urban Stems, is a true, caring professional, who handled my request efficiently and in a timely manner.
She is the reason I will shop with Urban Stems when I need to order plants or flowers.