train4you Vertriebs GmbH Reviews 

Everything went according to plan. The motorcycles were tied safely without any damage. Nice beds and yes, it is all rather basic. Please take care to take some food and drinks with you: on the train there is only some chips and drinks available. Despite the bad review we have booked the trip: no regrets. The office responded quickly to last minute changes.

My car (a high car/SUV) was not properly secured on the train and got damaged/scratched and a dent. Only the front wheels was secured with slim sandbacks - and not with the bars / yellow “metal things” that are mounted into the other metal bars (also yellow) that are placed next to the cars. Apparently all other cars on the train were secured with on BOTH front and rear wheels. I was the first person (together with the unloading personal) to enter the train to discover this - so this was discovered before the unloading procedure has started.

Train4you did NOT take responsibility - and paid NO compensation!

And: Delayed trip, very dirty and OLD train (from 1970?), very bad beds, and a very noisy trip!!!

DO NOT USE THIS COMPANY!

Purchased a sleeping car for my daughters with the purpose of sending them "safe" and comfortable through Europe. All communication took place in English (cf. that there is an English version of Urlaubs-Express' website). Without any warning, Urlaubs-Express (same as Train4You) changed the departure to an earlier time (apparantly they had not sold enough tickets for the later departure).

This was communicated only in German and in extremely unclear way, i.e. they sent an e-mail where it did not follow from the headline and where the - rather important - information about change of departure only was apparant by the end of a rather long message which otherwise contained general information about how to board the train etc. Moreover, subsequently it also became apparant that they had downgraded the accommodation from a sleeping car to a couchette.

Unaware of the change of departure time, my daughters did not make the departure in time but had to drive (in our car) through Europe.

Urlaubs-Express have ignored all (numerous) e-mails and calls about the matter. They havn't even refunded the difference in price due to the downgrade from sleeping car to a couchette.

The only word which fits their way to do business is unreliable.

That is not true, the company ist resposibble for the transportet luggage (your car) during the whole yourney. (International transport CIV)

BGH Aktenzeichen: I ZR 65/13

2. Ein Eisenbahnunternehmen haftet bei einem Kraftfahrzeugtransport mittels Autozug gemäß Artikel 36 § 3a CIV stets verschuldungsunabhängig für entstandene Schäden.

What can I say. Our car windscreen was completely obliterated when we picked up our car, as were at least two others. The car was completely full of glass from it being blown around the car making it dangerous and meaning my wife cut her hand open.

We were given zero assistance, and when I asked for compensation for the damage my emails were repeatedly ignored until I got an email from them saying (and this isn't a joke):

"I can't understand why you're so angry"
"Our only obligation is to get you from A to B"
"We are only liable during loading and unloading"

As someone else has pointed out I loaded and unloaded the car myself!

Use OBB, who are explicit on their website saying that you are insured for the entire journey.

Our car got damaged on the train journey from Villach to Hamburg and Urlaubs express-train4you refused to reimburse our damages. Our rear windscreen broke because rear windscreens generally can't handle speed levels above 120 km/h. For that reason Train4you/Urlaubs-express should have made sure the cars travelled in the right direction, or take other safety measures which apparently they didn't, or not sufficiently.

Before we boarded we were already beginning to develop some doubts about this company, since the schedule kept changing all the time, and their financial department appeared to be somewhat disorganized. But we were open-minded about this, feeling that they were perhaps a young company whom we ought to cut some slack while they were in their start-up phase.

What happened was this: We were given a refund because the onboard dinner was canceled and we were asked to disembark in Hamburg instead of Düsseldorff. But they refunded us too much: almost the entire amount we had initially paid. When we informed them about it they said it was fine. But even two days before the journey we still hadn't received our ticket. We had to contact them (instead of the other way round) to ask about our tickets. Only then did they find out that we had been refunded too much. In the end we could pay on board. But to us it seemed a little amateurish.

Halfway during the trip one of the beds fell open spontaneously and landed on my neck and shoulders, while I was holding my 9 month old daughter. Our steward was very nice and apologised. The train was clean, and the crew were friendly. And the next morning when we found out that our car (and several other cars) got damaged, crew remained friendly and helpful. They assured us that Urlaubs-express/Train4you would pay for this since it was obviously not our fault.

Apparently these good people were not aware what kind of behaviour their employer engages in.

Right after we arrived, personnel had given us a form to fill in to get a reimbursement but we never got the reimbursement. When we contacted them we were told that Train4you only accepts responsibility for damages sustained during loading and unloading of the cars, which is odd, since that is the only part the passengers get to take care of themselves. Between loading and unloading our car was in their custody. So whatever happened during that period cannot possibly be blamed on us. Naturally the authorities (train personnel) on the train and in Hamburg agreed with that assessment.

But not the people at UE/T4Y headquarters. They even tried to make us believe that we misunderstood those officers,or that they did not say what they said. You will understand that our perception of Urlaubs-Express/Train4you as a promising rookie company that deserved a chance has altered somewhat.

It's a pity. We seriously wanted to give them a chance. We thought some of the reviews were too harsh, perhaps even made up by rival companies. We feel that perhaps some people at UE/T4Y are trying hard to get their act together, but others are obviously frustrating that.

Never never again!! Booked Hamburg Villach with return trip. It cost us 1800 euro. Old dirty wagons. They downgrade the trip without any chanche for us to accept.
The car was damaged when unload.
We emailed several times with claim of compensations for the downgrade of our trip and the damage of the car. They have stopped answer our mail now.....
WARNING FOR A VERY BAD COMPANY!!

Poul K Beck
Never use this Company!!!!
We were booked on the train from Verona to Hamburg on the 20 Th. Juli 2019.
Two day prior to journey we we received an E-mail say that the product that we ordered we not available (two room suite). As Train4you was not able to provide the product we decided to cancel the trip and asked for our money back. I har now sent and E-mail 3 times, and I get no answer!
They know they have to pay compensation, but they clearly try to avoid by ignore my E-mail.

Travelled one way from Verona to Dusseldorf on 29/30 June 2019. The train was very old, the organisation was non-existent and the service poor. The only highlight was that the food was good. We appeared to have been over booked even though we booked in the first week booking was open. They only told us the night before and tried to offer us 50 euros compensation. We paid more than that for the difference in accommodation so I wrote an email to them on our return. Over a month on there has been no apology, no refund and no compensation. DO NOT USE THIS COMPANY!!!!!

Although the rolling stock is old, it was absolutely fine for a nights journey. We have used DB previously for the Düsseldorf to Villach run and were surprised that there were no towels in the three bunk compartment. Now we know, we will be prepared. All much better than several days of car travel through Europe so will definitely use this service again. On the minus side, unloading at Villach was protracted. Two cars broke down and there didn’t seem to be any protocol for getting them off so others could disembark. Marshalling would have been advantageous to speed up disembarkation.

Perfect trip! Worked like a well oiled machine.
Old, but clean train. Staff friendly and professional. We will do it again.

Can’t understand why everyone says its so bad. It’s old but not bad. Food was great and overall a great Journey. Recommended!

We booked a car and sleeping compartment but on booking there was no way to pay online. We received a booking confirmation with dates we needed to pay and showing their bank details. I contacted them before the deposit was due to arrange a card payment. The staff were very polite and prompt in replying but they informed me they do not take cards! After further consideration, we decided not to risk booking with a company that does not take cards as it seemed suspicious. They then told us that we should pay a cancellation fee of 35% - again by bank transfer. Absolutely no way I would do payments of this size by bank transfer as I use a travel credit card for fee free euro payments and for the protection a credit card gives. Their terms and conditions feel risky as nothing is made clear on booking - only in small print in their detailed terms & conditions. For a company to not take cards for online bookings is just bizarre. After having read the other reviews of this company regarding the quality of the train and service, I recommend avoiding them.

Never ever! The worst experience! We paid 650 euro for one way journey from Villach to Hamburg for 3 bunk beds sleeper and car. We don't remember seeing so dirty train since India. It has not been cleaned for ages, it stinked and the toilets were unberable (most of them were out of order). The noise preventes us from sleeping and except one person the rest of staff was unfriendly. We would be much better off driving all the way.

Our experience was mixed. I have travelled on sleeper trains a lot so have realistic expectations. It is utilitarian at best. The booking process in advance and loading at Dusseldorf were fairly straightforward. The staff were helpful and friendly I found. Rolling stock is actually very old - as the case with most European night trains a mixture of cars some (the sleeping cars as opposed to couchettes) dating from the mid 1950s but modernised in 1990s. Bits and pieces don't work. The aircon did work but it's fairly impotent against the heatwave conditions in European summer and the trains being stabled in baking sunshine during the day. Counterintuitively best to keep windows shut until the temperature can be brought down a bit (remember can be usually 30c+ outside so bringing warm air in may not help much) until nighttime temperatures dip then open window. Downside will be the noise. In a T3 compartment (three bunk sleeper) the top bunk is the hottest and the middle bunk the coolest. There's a relatively clean washbasin. The toilets at the end of the carriage are not somewhere you want to dwell ... and no showers of course in a train of this vintage . Beds convert from daytime mode seating with the steward's help. Bedding is a sheet, continental quilt and pillow. They were clean and, being European gauge, beds long enough for all but the tallest person, quite in comparison to the more lilliputian British sleeping cars.

In our family kids literally slept like babies, adults more fitfully. We didn't pay for meals - by all accounts it will be basic and far from value for money, but the dining car does have actual table cloths and movable chairs so you're probably paying for the (rarity these days) of a meal at 100mph rather than the sort of gastronomy that Poirot would expect. Our return journey from Verona was delayed 3.5 hrs owing to a loco fault which when repaired was not cleared for use by the Italian authorities. Communications from staff were fairly regular but not very precise (they couldn't really estimate the time to fix with accuracy) but communications from the Italian station operators RFI were non existent. It was like a platform of stateless people caught in some sort of dipomatic meltdown between two countries. When we finally got going the train made up 1.5 hrs and was 2 hrs late arriving Dusseldorf.
Breakfast is a packaged chocolate croissant and choice of hot drink unless you pay for more. There's a selection of things to buy. A bottle of becks was €3.50.

The whole thing is not cheap. The train looks (and is) ancient compared to the smart OBB NightJet that departs from the platform alongside. But surprisingly it does was its supposed to do which is move you, your family and your car 1000 km without missing any daytime and there's something to be said for that. Plus it's a bit of an adventure. Though definitely not something that a generation of those used to slick TGVs and ICEs might recognise as train travel.

Never, never, never again. We used to travel by car train but this was an absolute disaster.
The train was late and nobody at the trainstation told us why and how long it would take. We had a delay and you promissed us compensation you are recyuired to due to EU law. You did not give the compensation so far.
Two toilets were dirty and not working in the beginning.
We payed €35,-- per person for a 3 course meal; a total ripoff. You get a simple salad, a microwave meal and a desert that is half frozen. There were no reservation for the dining compartment; we had to come backt three times to see if there was any place. The reservation is simply not working. We got angry and because we refused to go out of the way, they served the diner in our compartment. But again, it was a waste of money, totally uneatable.
Your staff did not give a damn. They were very rude.
The aircon did not work and one of the beds was broken. It is really a big shame you operate like this. everything you do is a ripoff; you provide zero service, and you have non functioning material. I even wonder how safe it is to travel with you.
Even your website does not give a real view of reality; you use foto’s of cabin’s that were not there on our trip, you talk about aircon cabin’s (were not working), you were unable to serve diner at the dining cabin etc, your crew does NOT help with making the beds etc, etc, etc..
When filing a complaint, and demanding compensation, you threaten with law suits. You answer mail anonymous. Your service is in our experience a complete rip off.
All I can say to people; DO NOT BOOK THIS TRAIN!!

Don’t use them! Not only is the price rather unreasonable considering that the trains are from the 1970’ies, so that you are not at all rested when you leave the train - I was just as tired as the times we’ve driven the car to the south of Europe ourselves without an overnight stop, but on top of that we now also have a dent in the car as a “sweet” reminder of our trip, since our car had not be securely fastened. A damage Train4You deemed sufficiently negligible for them not to cover! !