USC Reviews 

11,510
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention finding great bargains across a wide selection of popular designer clothing items. Many people genuinely appreciate the straightforward online ordering process and note that packages often arrive quickly. Shoppers regularly point out that ordered products consistently match website descriptions and arrive in good condition. Some reviewers were not happy with persistent delivery delays and unreliable courier services. A few other people also felt that paying return shipping charges was unfair when sizing proved inaccurate. Additionally, some consumers noted missing items or orders failing to arrive within the expected timeframe.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a split in... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer sentiment.... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. On one hand, many... See more

Service

Consumers find service to be ambiguous, experiencing a wide split in opinions. While many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Best price for what I wanted anywhere online. Ordering process very easy and was kept informed at every process from paying for my item which I like. My only problem is that when I received my b... See more

Rated 3 out of 5 stars

RE: Aquascutum. I've used USC @ Fosse Park Leicester many times & always found their products of a high quality. However I have twice used them in the last week to purchase Aquascutum hoodies, I shoul... See more

Rated 3 out of 5 stars

I ordered a gift voucher on a Friday expecting it to be delivered the same day via email and it wasn’t. It said it would be delivered by the Monday and still nothing. Contacted web chat who offered to... See more

Rated 3 out of 5 stars

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website... See more


Company details

  1. Clothing Shop
  2. Activewear shop
  3. Shoe shop
  4. Sportswear Shop

About USC

Written by the company

Our mission is to surround ourselves with people who get it, and get us. We understand that the lines between high-end fashion and street wear have blurred and plan to bring together some of the world's most sought after brands to provide authentic experiences for friend collectives across the UK.

Customer Service Opening Hours


Monday to Friday 08:00 - 20:00
Saturday & Sunday 08:00 - 18:00

(All Times are GMT)

Contact us via Customer Care

Contact info

  • Unit A, Brook Park East, Meadow Lane, NG20 8RY, Shirebrook, United Kingdom

  • www.usc.co.uk

3.1

Average

TrustScore 3 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(11,510)

251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices !!

I just bought a pair of shoes for my son that were over £150 on other sites, and I got them here for only £48! The best price on the market — amazing value and great quality. I’ll definitely shop here again.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Two items ordered both CP presents for…

Two items ordered both CP presents for Xmas The CP shorts arrived with lens missing obviously been taken from packing as it was open. We asked to return and exchange for same item was told out of stock. So was offered £6 refund which was very disappointing. And what was more disappointing later looking on line they were in stock. Very disappointing when the lens is what creates an authenticity for the garment. Disappointment on Xmas morning ☹️

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Size was just made up

Size was just made up. Very clearly just done to sell an unpopular size as "regular". I'm out £15 even if I return them, I feel scammed, will be leaving reviews everywhere to warn others.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Another useless company

Another useless company that needs to go. Paid for DPD next day as endless issues with Evri. Lo and behold they send a ~£300 sweater with Evri instead and it's already missing the next morning at 9am and charge me still for DPD, couldn't make it up.

I would strongly advise ordering anything over Christmas with them, they clearly have significant issues as evidenced by the recent reviews here.

Customer services just confirmed the parcel was missing, did nothing and then tried to tell me to wait, haha, insane, so now I have to waste more time on a chargeback.

If you scroll down you'll see another customer with the exact same issues. The fact there are not even boilerplate customer services responses to the appalling experiences says it all.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great price, fast delivery

I ordered a pair of Timberland’s for my husband’s Christmas present, USC had the best price overall. The previous reviews almost made me doubt whether I should but I decided to go for it anyway as I saved around £30.

I paid for standard delivery on the Sunday (not next day as a lot of people had complained about this) and they came on the Tuesday, tracked by Evri.

They came in perfect condition with the box in a good condition too. Overall I’d use USC again, everything was shipped by Sports Direct anyway and there were no issues.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Bought timberland boots for £190 in…

Bought timberland boots for £190 in cash returned them and no cash or refund given only a credit note forced into buying something I didn’t really want definitely won’t be back

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Parcel was lost in warehouse

Parcel was lost in warehouse. I had to jump through hoops trying to get sorted. Make it easier to contact a human being when something goes wrong. I am the customer after all!

26 November 2025
Unprompted review
Rated 1 out of 5 stars

WORST CUSTOMER SERVICE AND DELIVERY…

WORST CUSTOMER SERVICE AND DELIVERY SYTEM TROUGH EVRI MADE ME WAIT A WEEK CONSITANTLY CHASE THEM BOTH TO TELL ME "OH DIDNT YOU KNOW WE LOST YOUR £160 PARCEL" WHICH TO PISS ME OF EVEN MORE IS KNOW OUT OF STOCK
WILL NEVER NEVER USE USC AGAIN

4 December 2025
Unprompted review
Rated 1 out of 5 stars

I'd advise you not to order online

Had a gift card given to me - made an order online with Nov 19th as delivery date, then heard nothing for a week and no delivery came. Contacted USC who told me that my order 'was never authorised' even though i had an order number - Had a new gift card sent via email, tried to use it on checkout to make the order again and 'something went wrong' now shows when I try to make the order. I made my original order on 13th November, its now 30th This is the worst experience of making an order I've ever experienced.

13 November 2025
Unprompted review
Rated 3 out of 5 stars

Finally got my package yesterday

Finally got my package yesterday. Thanks. I think next day delivery should be removed if it can’t be honoured. Fully understand it can be busy, but 4 days after placing order isn’t good. On the plus side, great items at great prices. Thank you to the agent that picked up my email for rushing this through.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Paid for next day delivery with DPD and…

Paid for next day delivery with DPD and order was sent to EVRI! No surprise wasn't a next day delivery! Tried to contact USC costumer service about it( before the order being even processed) saying I don't want it delivered by EVRI, thats why I paid extra for the delivery, answer was: sorry for the inconvenience, we will offer you free delivery on your next order! Of course I said sorry for the inconvenience, but I want to cancel my order, and they answered i have to wait 24h? After reading the policy I understood why, now they can reimburse me with a shop credit instead of a full refund! Surprisingly order was processed a few minutes after I contacted the customer service preventing the cancellation from happening! Meanwhile I raised a dispute and will be waiting for a resolution for the next 28 days! Dodgy company that I wouldn't recommend to anyone

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Overcharged?

Before my Black Friday purchase had arrived the price had dropped by £12 which is over 15%!

This had left me very disappointed.

23 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look