Direct Express® card Reviews 280

They are the most up people bank I. Ever delt with I'm bout be homeless because of them I'm down filing a class action law suit they have hold my money to ssi should do something about it I'm sick being on hold hours just get hang up on has anyone told ssi ssdi what going why aren't they doing bout they should respond to all company's I'm bout postal on it's bank I t bot riggt

Card never works, charge 4 dollars for new one,long wait for customer service to activate!

We really need to get a class action lawsuit on for direct express. Im about to be homeless. I am a victim too. How can they just take your money!
I DESPERATELY NEED HELP!
They've taken my moms money. You're on hold for hours. They will hang up on u purposely after holding for hrs. They need to be held accountable. I will die trying to get them held accountable. Im calling attorney General office. Secretary of state! Something has and must happen Today!

I've been trying since August 2024 to get to my SSI funds. I've sent the documents 4 times with only automated replies twice, and no emails as to results of submissions. I've called numerous times. 1) was told shouldn't have included a bank statement with the bank letter, submit again 2) no reason, submit again, 3) because address showed ending in St, but drivers license shows Dr (35 yrs same address, changes along the way. They changed the address on file on their end, said submit again or go to the bank to use the card to withdraw the funds, did that, bank says they don't do that, 4) was told they couldn't process because the bank account applied was a joint account and must be an individual account only held only by the SSI recipient. I'll report back with results of having gone to the bank to set up a single person account and submitting everything for the 5th time.

Wait time is absurd. The employees are very very rude been trying to get my card unlocked for 3 months and still not fixed.I would not recommend direct express to any one.

Representative Mathew is so rude and has no common sense. I ask the simplest question on 🌎 and that person went WW3 on my ass. 🤣 I MUST SAY SINCE COVID PEOPLE ARE SO MESSY NO COMPASSION KINDNESS RIGHT OUT THE WINDOW PEOPLE HAVE NO TYPE OF COMMON SENSE THESE DAYS..CHILEEEEEE IM DONE!!!!

A friend has a cracked card. He's been getting the run around getting a replacement card, Having 19 years banking experience I called and asked the representative a question. It was: if he goes to a bank, opens an account, can that bank call Direct Express to collect his funds. A procedural question, not asking any financial privacy questions. The rep would not help. She was worthless.

They stole 360 dollars from my account and I get ssi try to say secure dental got it crooks

I never want to use this card again can’t even reach a person and it’s 6 in the morning never again man never again how is this the business social security wants to use?

This company has been holding my card saying I need proof who I am sent them my driver license that I renewed a couple months ago they told me it's expired then they want my birth certificate and S,S card. I have
been on SSDI SSI From 2017 tell now I have my rent to pay each day I'm late I have a fine to pay every time I call I wait 2 and a half hours and then I don't get any help I get the same thing I need ID that isn't expired and it's not, gave them birth certificate now SS CARD .THEY HAVE ALL MY INFO I DON'T LIKE THIS COMPANY . AND I STILL CAN'T PAY MY RENT WHY DO THIS NOW IF THINGS ARE HARD ENOUGH RIGHT BEFORE CHRISTMAS

They locked my card while I was shopping and it's been two weeks since then and they giving me a run around to get my money off of their card no one has been any help to the matter and the operators seem to act like it's one big joke wouldn't recommend this company to no one

They put a fraud on my card when I used my card for walmart plus. Their customer team canceled my card without notification, extremely rude employees are no help, and I found out I can't use my card practically anywhere online. Because they said they didnt wany my accout to be compromised but they refuse to refund the money if compromised.

I never want to have to call them again but I will. I would rather drive to kentucky than sit on hold four four hours. Still no help because they say my phone and email will not receive codes. I receive cdes to both daily. I am not trusting them but with ssa there is no other option. That is what they know too.

I most definitely DO NOT give 1 star..
My honest star rating for the DirectExpress customer service is a -20... NEGATIVE 20 STARS!!!
HOLD TIMES OF MULTIPLE HOURS!
ABSOLUTELY, NO EXCUSE WHATSOEVER! NOT EVEN AN OPTION TO LIVE CHAT OR RECEIVE A CALL BACK. NOTHING JUST BAD ELAVATOR MUSIC AND A FAKE ASS "WE APPRECIATE YOUR PATIENCE"
IF EVERYONE WILL STOP USING THIS COMPANY MAYBE THEY WILL GET THE HINT AND DO BETTER.
JESUS CHRIST JUST DO BETTER!!

I sign up for direct deposit the agent sent my card to the wrong address I had to send in documents to verify who I was when direct express already knew I finally received my card it’s been since nov 15th I haven’t been able to activate my card I even received a email stating I been verified I haven’t been able to pay my rent my lights is cut off I have no food my kid is sick I can’t pay for my medication and I’m a diabetic with other illnesses I call direct express no one is answering I call 10times a day I also email them and I told them send my direct deposit back to social security I have not received nothing no response they holding my money like it belong to them I don’t never wanna deal with direct express they keep harassing me holding my money I need to survive i don’t want direct express ever talking to me because I’m taking out a lawsuit my name is Murchison

Worst company EVER! Do not use them! Horrendous customer service, excessive wait times, then disconnected by reps after they lie. Supervisors are just as bad as the reps with lying to customers. This company needs to be shut down immediately and investigated. There was a class action lawsuit against this company before, so why are they still in business. The federal government needs to step in and monitor the call center calls, this will prove how incompetent this company is.

HORRIBLE HORRIBLE HORRIBLE SERVICE 🤬🤬🤬 Direct Express agents were incredibly rude to my parents and absolutely unhelpful! I helped my mom send all the required documents, including her Social Security ID and birth certificate, which she submitted already. We've been waiting for over 24 hours for them to verify her identity, but they still claim they can’t confirm it’s her. Now they’re holding the money on her card—*my money is there too!*—and they’ve gone ahead and blocked the card. This is completely unacceptable! Now they're asking her to go social security office but she told them that she I already went there to update information and she changed her last name this is ridiculous. Time for my parents and I to file a complaint I had enough of this.

I wouldn't even give them a star but had to get to leave this comment, they where investing me for fraud every couple of months holding my money up and you will wait forever to talk to someone on the phone if they don't answer in a couple of hours it will automatically hang up and you have to start all over!!! Don't recommend it at all!!!!!

I been waiting for my disability money and a replacement card since Monday haven't got it yet and no one answers at direct dexpress

It says on the Website that customer service is available 24/7. I find this untrue. Most of the time when I need help with my account I am either on hold for an hour or more then after getting no one I finally hang up in frustration. I have called in the past for anything from a stolen card to questions about transactions. If it says that Direct Express customer service is available 24/7 then they need to hire a lot more people to take care of the needs of account holders. I realize they are busy at the beginning of the month but it is like this throughout the entire month! This is very bad business practice of Direct Express. Over the years I have been a member I keep hoping they would actually fix things but I have come to realize there is no such luck!