Utilita Reviews 

Denise Jones Thank you so much for the electric £50 what a surprise never won anything before so thank you again

Ive been with Utilita Energy for Gas and Electricty for a number of years.I find them the top energy company.Im grateful I won Fitty Pounds Thank You.

Was delivered straight to my meter didn’t realise I had won £50.00 pound of electricity

I didn't know I'd won anything I noticed 50 pound credit on my meter I found out about 3 days later so it was a very pleasant unexpected surprise I don't usually win anything it just shows just by having the app anything is possible.

Wilson made the whole process very easy and was extremely helpful ....im very happy with the professional service....now let's hope i may just win something in the next ten years as I've won nothing the past 10 years

I was treated fairly, the person I was talking listened and give me assurance that I will not be cut off from my gas while it is sorted back to your company. She was patience and asked what else she can help me for today's call.
I just hope that in the future when other company will tell you that they will take over as my provider, you will notify me first through post as I can't use phone while at work. This is the reason why I'm kn this mess.
Also what I like about your company is the scheme that I automatically be in it without any hassle. I even won and the money went straight to my meter. I hope you will continue this as it is a big help for us. Especially for me who is the only one who pays all my bills.

Thanks

We eventually won a competition after years and years we won £50 quid on our electric happy days

Was pleasantly surprised to find I’d won some free electric credit

Great company switch and the competitions the do are great won free energy and prizes

I would just like to start with how upset and disappointed I am with your customer service. I've tried contacting you by email twice and they emails have been ignored.

I got a call from my partner to say our electric and gas was off and she had topped it up £20 on each and it wouldn't restart. I called your contact centre and was told there was an issue and to get a manual top up and that would resolve it.

I was working in London and my partner was at home, the first time I called I had to go get a top up and send it her and it still didn't work. The first phone call took me approximately 30minutrs and then had to call up and spend another 35 minute on hold and then another 20 minutes on the phone as they couldn't figure out the issue.

Apparently there was a migration (update of the meter) which took 2 months! When the migration passed then it automatically cut me off. Unfortunately you left my fiance and my 5 year old child without electric or gas so they couldn't cook dinner and also by cutting of my electric you defrosted my whole freezer and my food warm in the fridhe!! No call, no email and no phone call or a text message!

Also you customer service team told me this migration period took 2 weeks to start with and then back tracked later and said actually it started in July!

The first customer service member couldn't even tell me how to fix it and made me waste time chasing round a bloody top up receipt and then the next one told me 2 different things regarding the migration dates which all seems odd.

Something needs to be put in place to monitor this and flag alerts if you have issues call, email or better yet ring your customers!!

You left a 5 year old boy very hungry and my fiance panicing as she had got home late and we couldn't even have dinner.

I'm not happy at all and to be honest you caused me alot of stress and ruined the food in my fridge freezer!

To make matters worse this then happens again where the meter turns off I get a text message this time to say

Sorry - there s a problem with your meters which means you can t top-up. Please call us on 0330 175 9714 and we ll send an engineer to sort it. Don t worry - you won t go off-supply.

But both our meters turned off and we are in the same situation I call up to be told the same rubbish about migration again! This time this on the 10th October. More time wasted on the phone, my son hungry and no means of cooking or electric!!

What a lovely surprise, to find I’d won £50 credit in the monthly draw. It was added to my credit before I even knew I’d won. Thank you 🙏

Great service and I have recently won £50 electric in their prize draw which has helped me and my family tremendously!!!

Thank you Utilita!!!

Been with Utilita for many years now as a pay as you go customer. Never experienced any problems. Easy to use app for everything utility related. The company keeps in regular contact with pricing information along with many offers and competitions. Although unfortunately I haven’t won anything yet! Haha! I would definitely recommend Utilita.

Never had a problem with Utilita. Incredibly convenient to top up remotely from anywhere.
If I had to make anything negative it would be that I have never won on the monthly raffle lol

I've never had any problems since switching to utilita,easy to top up using the app on my phone, the app is easy to navigate round,prizes to be won if ur lucky.

Very informative at all times. Top ups from the comfort of your home. Fantastic prizes to enter to be won. Would highly recommend

I have been with Utilita for over a decade, my experience has been amazing. Even with price fluctuations, I have always been informed before hand, and to be fair the price changes have been competitive, although I never truly understand why the energy is so highly priced. Someone knock on my door to change my suppliers, claiming there was cheaper but I refused, I don't pay rent for my meters so why would I change to a provider that does? I have been immensely grateful to Utilita over the years, with their savings scheme, which has helped out a lot. I regularly enter there prize draws but alas never won anything but I enjoy entering. Keep up the great work!

I am very disappointed I enter your competitions every week and never won

I joined this company many years ago. We have never had any problems with them and on the couple occasions I've had to speak to them the staff have been very helpful and professional. They offer great prizes every month too (even though I have never won anything). There prices are also cheaper than many other companies.

Since swapping to Utilia my stress has gone away, I was constantly wracking up debt with EDF! I am able to use power ups on the months where there’s a struggle, my warm winter is always put on promptly! Not only that the app is so easy to use that you don’t have to worry about topping up, which is greay for people like me who can get easily triggered with overly complicated systems.
The competitions are always brill, they’ve helped me access a white goods scheme! I’ve also won an air fryer through their own competitions! Highly recommend!