I spoke to your lovely agent Ginger, she was most helpful and very patient with me, made me feel at ease ☺️. Other customer service staff could learn alot from this young lady 😀 definitely knows how... See more
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Marvin was very helpful, patient and kind with me with an issue no one else had managed to solve our really understand. He helped me get set up, waited patiently while I set my skint up and guided me... See more
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What a wonderful polite, helpful, considerate man I just spoke to. He couldn't do enough to help me with the problem I had he phoned me back on time every time he said that he would trying everything... See more
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I wanted to put a bad review however after contacting them and explaining what was wrong and how things were looking like from my side they were helpful and Steve was supporting me with finding the be... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
113k reviews
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won
I have been a utilita customer for over…
I have been a utilita customer for over 10 years and despite entering every one of their competitions daily I have NEVER won a thing ,surely the odds must be on my side after 10 years ,convinced one giant con
10 October 2026
Unprompted review
Reply from Utilita
Hi Alistair,
We're sorry to hear you feel disappointed. Our competitions are free to enter and all winners are selected in accordance with the competition terms and conditions. While we appreciate your loyalty as a customer over the last 10 years, entering a competition does not guarantee a prize, regardless of how many times an entry is submitted.
We understand it can be frustrating not to have won, but we can assure you that competition winners are chosen fairly and independently in line with the published rules.
Kind Regards Dean
I was so happy when i realised I had…
I was so happy when i realised I had won £50.00 on my electric meter as a oap it will help me tremendously thank you Utilita
5 October 2026
Reply from Utilita
Good morning,
We are so glad to hear about your win. We know how much of a difference extra credit on your meter can make, and we appreciate your kind feedback.
Thanks for choosing Utilita! 💜 Why not join our online community, earn rewards through our Refer a Friend scheme, and enter our monthly competitions for the chance to win exciting prizes!
Thanks,
Ben
I Won £50 Through Utilita For Gas &…
I Won £50 Through Utilita For Gas & Electric.You Can't Beat a Freebie.
5 October 2026
Reply from Utilita
Hello Shaun,
We're happy to hear that you won a £50 reward for your gas and electric. Thank you for your feedback!
Thanks for choosing Utilita! 💜 Why not join our online community, earn rewards through our Refer a Friend scheme, and enter our monthly competitions for the chance to win exciting prizes!
Thanks,
Ben
What a surprise we had the other day....
What a surprise we had the other morning, my husband and I looked at our super smart meter and noticed that there was £50.00 credited to the meter, it was then I checked the "my Utilita app" on my phone and had an e-mail ""congratulating"" us on winning £50.00 in the Jackpot prize draw. WOW it was super quick putting the winnings on the meter straight away, customer care service were very quick notifying us. This is the 1st time we've won anything and we've been with Utilita for about 16years. Thank you Utilita
5 October 2026
Reply from Utilita
Hello Linda,
We are glad you enjoyed your experience and we truly appreciate you taking the time to share your positive feedback with us. It is wonderful to hear about the pleasant surprise you and your husband received on your meter, as well as the quick notification you received through the mobile application. We are pleased that the prize money was applied to your account so promptly and efficiently by our customer care team. Knowing that you have been with us for sixteen years makes this first-time win even more special to hear about. Thank you for your continued loyalty over all these years, and we look forward to serving you for many more years to come.
Thanks for choosing Utilita! 💜 Why not join our online community, earn rewards through our Refer a Friend scheme, and enter our monthly competitions for the chance to win exciting prizes!
Thanks,
Ben
Cant believe i won 50 pounds
Cant believe i won 50 pounds . Thank you so much, it has helped so much
9 September 2026
Reply from Utilita
Hello Hayley,
We are so happy to hear about your win! We appreciate you sharing your positive experience with us.
Thanks,
Ben
I just won 50 quid of lecky.😁been with…
I just won 50 quid of lecky.😁been with utilita 11 years never had one problem.
9 September 2026
Reply from Utilita
Hi Mark,
We are thrilled to hear about your win and your long-standing positive experience with us! We appreciate your loyalty over the past 11 years.
Regards
Sam
Just won £50 worth of free energy…
Just won £50 worth of free energy through the My Utilita app jackpot! With energy prices the way they are, this is an absolute lifesaver and a massive help towards the bills. So grateful to Utilita for running these rewards!
9 September 2026
Reply from Utilita
Hi Remigiusz,
We are absolutely thrilled to hear about your fantastic £50 win through the app jackpot! It's wonderful to know this has provided such a significant help with your energy bills. We're so glad our rewards are making a positive difference.
Why not join our community and enter our competitions http://community.utilita.co.uk/forum
Kind regards
Sam
I was surprised to read that i had won…
I was surprised to read that i had won £50 and it would be credited to my meter, 1st thing I did was check my meter and there it was so pleased as I never win anything. Thank you so much.
9 September 2026
Reply from Utilita
Hi
We are so pleased your win was a pleasant surprise. Thank you for sharing your positive experience with us.
Did you know we have a community space? It's a great resource for tips and tricks on managing your energy supply. We also hold competitions every month with amazing prizes. You can find out more on our website.
Jacob
Amazing service
Amazing service and I was so happy when I saw I won a Jack pot, many thanks
9 September 2026
Reply from Utilita
Hi Leydi
We're absolutely thrilled to hear you had such an amazing experience and that you won a jackpot! Thank you for your wonderful feedback and 5-star rating.
Did you know we have a community space? It's a great resource for tips and tricks on managing your energy supply. We also hold competitions every month with amazing prizes. You can find out more on our website.
Jacob
Won £50 of electricity without doing a…
Won £50 of electricity without doing a thing.
9 September 2026
Reply from Utilita
Hi Susan
We're so glad to hear you had such a positive experience and won! Thank you for your kind words.
Did you know we have a community space? It's a great resource for tips and tricks on managing your energy supply. We also hold competitions every month with amazing prizes. You can find out more on our website.
Jacob
No trouble since meter changed
No trouble since meter changed. Even won £50 in a draw
9 September 2026
Reply from Utilita
Hi Paula
We're so happy to hear everything is going well since the meter change and congratulations on your win!
Did you know we have a community space? It's a great resource for tips and tricks on managing your energy supply. We also hold competitions every month with amazing prizes. You can find out more on our website.
Jacob
I recently won £50 of electricity
I recently won £50 of electricity. It was a great surprise when I noticed the credit had gone straight onto my meter before I even knew I’d won it
6 August 2026
Reply from Utilita
Hi Kerry
We are so pleased you enjoyed your recent win! Thank you for sharing your positive experience with us.
Jacob
Reply from Utilita
Good afternoon,
We're so glad to hear about your win and that it was put to good use! Thank you for sharing your positive experience with us.
Thanks,
Ben
Reply from Utilita
Hi Gaynor
We are very happy about your win! It's wonderful to know we could provide such a positive bonus. Thank you for sharing your great feedback with us.
Jacob
I never win anything and I was so…
I never win anything and I was so excited and overjoyed that I won £50 free electric. Happy customer
6 August 2026
Reply from Utilita
Hi
We are so glad to hear about your win! We're glad we could bring you such excitement and joy. Thank you for sharing your positive experience with us.
Jacob
Reply from Utilita
Hi Jen
We're so happy about your win! Thank you for your positive feedback.
Jacob
I have been a Utilita customer for a…
I have been a Utilita customer for a long time and its the first time i have won a prize
Am very pleased with my prize
Thank you so much
6 August 2026
Reply from Utilita
Hi Carol
Thank you for taking the time to share your wonderful feedback! We're absolutely delighted to hear how pleased you are with your prize, especially after being a valued customer for so long. It's fantastic to know we could bring a smile to your face!
Jacob
Thank you for 50 pounds of electric i…
Thank you for 50 pounds of electric i was so happy to have won
6 August 2026
Reply from Utilita
Hi Veronica
We are so happy to hear you enjoyed your prize! We appreciate your kind words.
Jacob
New Account
New Account
I moved into the flat some time ago and tried to register with Utilita.
I completed the online form, but never heard anything back. Later, when I called to pay a £500 bill, I was told I couldn't make the payment because I wasn't listed as the account holder.
To make things even better, their "Pay as a Guest" portal wouldn't let me pay the full £500 in one transaction, so I had to split it into two separate payments of £250 each. Crazy, right? They won`t let you pay but will sent CONEXUS to collect the money hahah
This is Utilita!
UPDATE the call handler just told me that if i don`t set up a direct debit I will pay a 9% charge on top of the bill, what on earth is going on
10 July 2026
Unprompted review
Reply from Utilita
Hi Serg
Thank you for sharing your experience. I'm very sorry to hear about the difficulties you've faced with setting up your account and making payments.
As your review does not have any identifying information included I am unable to investigate your account directly. I have sent a request via Trustpilot for more information. If you can respond to this I can look into this for you.
If someone calls us and their name is not listed on an account we are limited in actions we can take until data protection information can be confirmed. For instance we would not be able to confirm the amounts of any bills on an account. Having said that, you should have been able to pay a self-elected amount towards a bill if you choose. I'm very sorry this was made more difficult for you.
We operate 3 different Tariff options for our customers, which have slightly different unit rates for energy. Our cheapest tariff option is to use a prepayment meter, where you pay for your energy in advance. In addition to this we offer a credit meter option where you receive bills for your energy after it has been used. Credit meters can either be set up with a Direct Debit, which makes the energy slightly cheaper but not as cheap as prepayment, or can be paid after a bill is produced.
The difference in price between the cheapest option (prepayment) and the most expensive (credit meter without a Direct Debit in place) works out as close to 9% over the course of the year. There is no additional charge added on top of the bill, there is a slight difference in tariff unit prices based on how your energy is paid. I hope this helps resolve any confusion.
Kind regards,
Jacob
Won the £50 credit and it was on my…
Won the £50 credit and it was on my meter before I even knew I'd won. Nice surprise as I never win anything! Thanks
6 July 2026
Reply from Utilita
Hello Della,
We're absolutely delighted to hear about your win and that the credit appeared so quickly! It's wonderful to know we could bring such a pleasant surprise your way. Thank you for sharing your positive experience with us.
Thanks,
Ben
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