I spoke to your lovely agent Ginger, she was most helpful and very patient with me, made me feel at ease ☺️. Other customer service staff could learn alot from this young lady 😀 definitely knows how... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marvin was very helpful, patient and kind with me with an issue no one else had managed to solve our really understand. He helped me get set up, waited patiently while I set my skint up and guided me... See more
Company replied
What a wonderful polite, helpful, considerate man I just spoke to. He couldn't do enough to help me with the problem I had he phoned me back on time every time he said that he would trying everything... See more
Company replied
I wanted to put a bad review however after contacting them and explaining what was wrong and how things were looking like from my side they were helpful and Steve was supporting me with finding the be... See more
Company replied
Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
113k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
won
I have been a loyal customer at my last…
I have been a loyal customer at my last 3 addresses and never won anything
22 October 2024
Reply from Utilita
Hi Amanda,
We appreciate your loyalty and understand your feeling about winning. We value your continued patronage and hope you'll continue to enjoy our services. As you are enrolled into the jackpot and winners are selected at random, you never know when you will be lucky!
We also share updates on winners via our Facebook page, keep an eye out for our posts. You can also find more information at
https://utilita.co.uk/extra and https://utilita.co.uk/extra/jackpot
We recommend joining our community forum, where you can engage with ourselves and other members of the Utilita Community. You can join here, http://community.utilita.co.uk/forum
Kind Regards
Sam
I use Utilita as I find it great for my…
I use Utilita as I find it great for my usage of gas and lighting, I do have a few drawbacks,the competitions I've been doing for 4 years haven't won nor has anyone I know using Utilita, I don't have a smart meter been waiting 4 years.
15 October 2024
Reply from Utilita
Dear Ms Goodwin,
We appreciate your feedback and understand your experience with our competitions and smart meter wait times. We're always working to improve our services and will take your comments into consideration.
I will contact you tomorrow at 9 AM, to discuss a smart meter.
I do wish you better luck in our competitions though!
Daniel.
Edit 18/10
Hi Ms Goodwin,
I've tried calling you this week regarding your review but been unable to reach you. Please call into our customer service line to get an in-home display ordered.
Be Warned
So I put £50 credit on gas. Didn't register on smart meter. Emailed Utilita because I work long hours and havnt got the tme to spend hours on hold whilst waiting for customer services they acknowledged that I had paid £50. Told me to put it on meter manually, I've tried numerous times but to no avail. They stopped replying to my emails.
Then gets notification to say I've won £50 in monthly draw and it would go on my electric credit within the week.
Never seen it. Now you've asked me to rate your company, be careful what you ask for!
So now I am taking my
grievance to the ombudsman!!
Stay clear of this company, causes nothing but anxiety and stress!!!
UPDATE
As you can see from the reply below. All is now sorted.
Thankyou.
I was assured my credit would show on smart meter within 30 minutes when it updates. 30 hours later, unfortunately it hasn't. This could be to do with whatever is wrong with gas meter. So I'll await my follow up call, after the engineer has been.
13 August 2024
Reply from Utilita
Hi Shellee
Thank you for taking my call this afternoon, happy to have helped with getting your top ups onto your meter and as discussed I'll call you back to make sure everything is working properly after your engineer visit next week.
Regards
Nick
Had a call today from utilita about my…
Had a call today from utilita about my prize I won the back to school pack which is going to my grandson. I've had really back luck the last 2 years so maybe my luck changing.the guy i just spoke to Aaron was very nice and clear and precise about the information he gave me.so thanks for my win never ever thought I'd win but I have.
22 August 2024
Unprompted review
Reply from Utilita
Hi Stu,
We're thrilled to hear about your win! It's wonderful that you're bringing some joy to your grandson with the back-to-school pack. We're glad you had a positive experience with our team member, Aaron. His dedication to providing clear and helpful information is appreciated.
We’d really recommend joining our Utilita Community Customer Forum, where you can ask and answer questions, and chat with other community members 24/7. To find out more and become a member, visit community.utilita.co.uk/forum.
Regards
Sam
I won 50.00 pound of energy it's helped…
I won 50.00 pound of energy it's helped me massively thank you.
13 August 2024
Reply from Utilita
Hi Yvette,
We're so glad to hear that our product has been helpful to you. Thank you for sharing your positive experience and speaking with me today, lovely to chat to you.
Your 11 years of loyalty is much appreciated.
Have a lovely day.
Regards
Sam
For one I won 50 pound and received it…
For one I won 50 pound and received it for two never had any problems for three great easy app well pleased
13 August 2024
Reply from Utilita
Hi Mark,
Thank you for taking the time to leave us this review. We really appreciate the feedback.
Congratulations on your win in the Utilita jackpot. I'm glad to see that you have never had any problems with us. I'm also glad to hear you are finding the app great and easy to use.
Did you know we have a Community forum? Here you can engage with ourselves and other members of the Utilita Community. If haven't already, you can join this here, http://community.utilita.co.uk/forum.
Kind Regards,
William
I enter the jackpot draw every time and…
I enter the jackpot draw every time and never won so I was so excited when I won a small amount
13 August 2024
Reply from Utilita
Hi Susannah,
Thanks for taking the time to leave us this review. We really appreciate the feedback.
Congratulations on your win in the Utilita jackpot. I'm glad to hear you were very happy with this.
Have you heard of the Utilita Extra feature in the app? This is another great benefit of being with us. Here, you are able to enter draws to win some fantastic prizes. If you haven't already, I would definitely recommend having a look at this.
Kind Regards,
William
Regular jackpot draws are a massive bonus
Regular jackpot draws are a massive bonus, recently won £50 of free energy which was a great surprise!
13 August 2024
Reply from Utilita
Hi Lauren,
We're pleased to hear you're enjoying the regular jackpot draws! It's fantastic that you recently won £50 of free energy – what a great surprise! We're always striving to provide our customers with exciting opportunities and rewards.
I would also recommend our Community page, where you connect with us and other members of the Utilita Community. If you haven't already, you can join here, http://community.utilita.co.uk/forum.
Luke
Good reliable service
Good reliable service. Nice perks in app but we've never won anything 😪
6 August 2024
Reply from Utilita
Hi Carrie,
Great you are happy with the service provided and find it reliable.
Thank you for taking the time to write a review.
Have a great day.
Kind Regards
Sam
Best all round
I’ve been with utilita for many years. Very professional team, they are the best to use, they have compitions you can be entered into automatically and I won £50 🤗. Keep up the excellent work,
9 July 2024
Reply from Utilita
Hi Dawn,
Delighted to hear of the Jackpot win!
Thank you for the 5* feedback.
Arran
Still waiting for my winings
I received a text msg informing me I'd won £50 & a check would be in the post. That was on the 28th June. It's now 9th July and I've not received anything. I've had an email again informing me of my win. But nothing else.
9 July 2024
Reply from Utilita
Hi Melanie,
I have tried calling you today at 12.35pm but there was no answer so I have left you a voicemail and will try you again a little later today.
UPDATE: 10/07/24 at 3.45pm.
Hi Melanie,
I tried calling you again this afternoon but unfortunately I still was unable to get hold of you however I have left you a voicemail to let you know that your jackpot cheque will be with you in few days time. I will give you a call on Monday morning to check that you have received it also congratulations on your win!!
UPDATE: 15/07/24 at 9.25am.
Hi Melanie,
I gave you a call this morning to see if you have received your cheque but there was no answer so I have left you a voicemail and will try you again later today.
Debby.
I won £50 that was credited to my…
I won £50 that was credited to my electricity account immediately. It was such a blessing at just the right time. Thankyou
9 July 2024
Reply from Utilita
Hi
Great to hear you have been one of our winners, Congratulation, So pleased it has helped you
Regards
Catherine
Reply from Utilita
Hi Karen
Congratulations, so pleased you were a lucky winner this time
Regards
Catherine
Information they give is top notch
Information they give is top notch, help they give is top notch.
There app is awesome and so easy to use.
They’re rewards and monthly giveaways are awesome even thou I haven’t won yet after 8 years lol
18 June 2024
Reply from Utilita
Hi Brian
Thanks for the review! I'm really glad that you've been happy with the service provided, and I wish you all the luck in our competitions!
Thanks again
Pete
I was shocked that I won I never win anything
I was shocked that I won as I never win anything . Its gd that they do these things for customers . I have had no trouble with the company since I joined . Happy with them
8 May 2024
Reply from Utilita
Hi Tracy,
Thank you for sharing your experience.
We’d really recommend joining our Utilita Community Customer Forum, where you can ask and answer questions, and chat with other community members 24/7. To find out more and become a member, visit community.utilita.co.uk/forum.
Regards
Sam
Had major problems with Utilita from…
Had major problems with Utilita from the beginning. After two years I finally got my gas meter fixed and replaced on the 25/4/24 and now it doesn’t let me add credit or use a power up. Been trying to get in contact with utilita since then and no answer or response since. Considering I’ve just been through and won my case with the ombudsman you would think utilita would at least do a half decent job but no we’ve went from one extreme, spending £250 a month on just gas, to now not even been able to add a lick of credit. Even worse that my household is listed as having a young child and a disability. If I could get a response through here that would be great before I take it all back to ombudsman cause the service I’ve received is bottom of the barrel!
25 April 2024
Unprompted review
Reply from Utilita
Hi Laura,
I am sorry to hear about this and would like to look into this further for you I have requested some more contact details as you have not included any alongside your review this will come through as an email from Trustpilot.
Kind Regards Dean
First time I won
6 March 2024
Reply from Utilita
Hello Joanna,
Thank you for your review. I only have one word to say to you
"Congratulations" That is really fantastic news.
Kind Regards
Karen
I just can't believe i won 50 pounds…
I just can't believe i won 50 pounds and didn't even have to do anything came at such a good time thank you
5 March 2024
Reply from Utilita
Hello Lisa,
Thank you for taking the time to leave us this great review. We’d really recommend joining our Utilita Community Customer Forum, where you can ask and answer questions, and chat with other community members 24/7. To find out more and become a member, visit community.utilita.co.uk/forum.
Kind regards
Ash
Fab app
The app is really good as it's really easy to top up and offers lots of tools to help with running a house on a single income..
Savings, power up and friendly hours. This last week I actually won £50 free credit just for being a customer. Happy days 😊
24 January 2024
Reply from Utilita
Hello Nicola,
Thank you for taking the time to leave us this lovely review. We’d really recommend joining our Utilita Community Customer Forum, where you can ask and answer questions, and chat with other community members 24/7. To find out more and become a member, visit community.utilita.co.uk/forum.
Kind regards
Ash
Have been with Utilita for 8yrs ,and…u
Have been with Utilita for 8yrs ,and there monthly rewards are awesome have won twice now second win was £50 of electric yesterday 23/1/2024
24 January 2024
Reply from Utilita
Hi Thomas
Congratulations, nice to hear you had a good win
Regards
Catherine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.