I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
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Review summary
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To be honest, to get assistance was a long winded process. Nonetheless, Kevin took me every step of the way and made sure to listen and escalate the matter when it could not get resolved remotely. I a... See more
Company replied
Utilita is amazing! Making things easier, without the fear of no matter where you are you can top up and get notifications if your meter is ever running low, the staff are so friendly and will do any... See more
Company replied
The lady I spoke to yesterday sorted out my problem right away. I tried to ring Utilita on Saturday night but they are closed and also closed on a Sunday. So I couldn't report my gas card wasn't worki... See more
Company replied
Company details
- #29 of 42 best companies in Energy supplier
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112k reviews
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To be honest
To be honest, to get assistance was a long winded process. Nonetheless, Kevin took me every step of the way and made sure to listen and escalate the matter when it could not get resolved remotely. I am so grateful for his assistance done professionally. He escalated the matter further and an engineer had to attend my property and things got resolved. Shout out Kevin
20 August 2026
Unprompted review
Reply from Utilita
Hi Portia
Thank you for your 5-star review! We're sorry that the initial process for assistance was lengthy, but we're delighted that you received professional support once you'd connected with us.
Jacob
Spoken with nadia today helped…
Spoken with nadia today she helped me step by step through multiple apps even called back throughout the day to make sure I was set up for my top ups took me through everything to work them she was amazing 😀
20 August 2026
Unprompted review
Reply from Utilita
Hi Jenna
Thank you for your wonderful feedback! We're so pleased Nadia provided such excellent step-by-step assistance. We're delighted you had such a positive experience.
Jacob
Very helpful and friendly and we had a…
Very helpful and friendly and we had a good laugh such a lovely lad
We had a lovely chat as well
20 August 2026
Unprompted review
Reply from Utilita
Hi Ellen
We're so pleased you had such a positive experience with us. Thank you for your wonderful feedback!
Jacob
Talking to the advisor was great
Talking to the advisor was great. A few too many hoops to get to an advisor but I was really happy with the service when I got there. Polite, knowledgeable and super helpful
20 August 2026
Unprompted review
Reply from Utilita
Hi James
We're so glad to hear that our advisor was able to provide you with such helpful and knowledgeable service! We appreciate you taking the time to share your positive experience. We're always looking for ways to improve accessibility, and your feedback about the process is valuable.
Jacob
Really helpful lovely advisor
Really helpful lovely advisor, solved my issue straight away.
20 August 2026
Unprompted review
Reply from Utilita
Hi Julie
We are so pleased we were able to help. Thank you for your wonderful feedback!
Jacob
They are very supportive and helpful
They are very supportive and helpful. I have been going through a really hard time and I couldn't have done it without Utilita.
11 August 2026
Unprompted review
Reply from Utilita
Hi Graham
It means a lot to us that we could be there for you. Thank you for your wonderful feedback.
Jacob
Otmated phone call take too long before…
Otmated phone call take too long before you can get through to customer service
20 August 2026
Unprompted review
Reply from Utilita
Hi Colin
We appreciate your feedback regarding our automated phone system. We know how important it is to quickly access the help you want when contacting your energy company and we're working hard to get even better at providing a great service.
Jacob
Great advisor when I eventually got…
Great advisor when I eventually got through, however, would have been good to be connected sooner
19 August 2026
Unprompted review
Reply from Utilita
Hi Kerry
We're so glad we could provide great assistance even though your wait was longer than ideal.
Jacob
I spoke to a lovely lady called…
I spoke to a lovely lady called tanya.she was so helpful with my inquiry. She was bubbly and laughing with me. Please let her know that I really did appreciate her help. Thank you utilita
19 August 2026
Unprompted review
Reply from Utilita
Hi Carle,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great that Tanya was able to help with your query and was so helpful and friendly. I'm glad to hear that you are happy with the service provided by Tanya, and rate your experience so highly.
Kind Regards,
William
Terrible Company. Do not go with them
They were an appalling company when I was trying to switch provider. And now that im with a different provider, they will not stop harassing me with phone calls.
19 August 2026
Unprompted review
Reply from Utilita
Hi Josh,
Thank you for leaving this review and bringing this to our attention. I'm sorry to hear that you had a poor experience both when you were live with us, and also after leaving us. From looking at the account from the time that you were with us, I can see that there was initially issues with switching due to debt from a previous tenant. This was then removed after we receiving your tenancy agreement, and allowed a switch to be completed to your chosen supplier. Your account with us was open for a total 11 days. This is the process for removing debt from accounts after a new tenant moves into a property, and is to ensure that the debt is allocated to the correct account. Although, I do appreciate that this can be frustrating while you are trying to get this sorted, especially after moving.
With regard to the calls you have been receiving since leaving us, this has probably come from our sales team who call customers that have recently left for feedback and to see if they would like to re-join us. I do appreciate you wouldn't like to receive these calls. I have contacted our sales team to ensure your mobile number is removed from our dialling system.
Kind Regards,
William
Extremely disappointing experience with…
Extremely disappointing experience with Utilita
I have been trying to resolve a very basic issue with Utilita for over a year: I cannot access my account, which means I cannot properly monitor my usage, bills or account information.
I have tried contacting customer service countless times. After what feels like 1000 attempts, calls have been cut off or I have been unable to get through to anyone who can actually resolve the problem.
Eventually, I managed to speak to someone who promised to help and said they would call me back. They never did. Months later, I am still exactly where I started, with no access to my account and no meaningful support.
This is incredibly frustrating. I shouldn’t have to spend months chasing a company simply to access my own account. At this point, I am seriously considering cancelling my contract and moving to another supplier.
Utilita, this is not acceptable customer service. I just want access to my account and someone to actually take responsibility for resolving the issue. 😡
18 August 2026
Unprompted review
Reply from Utilita
Hi Guillermo,
Thanks for taking my call today and bringing this to our attention. I'm sorry to hear of the issues you are having with trying to access your account with us. Looking at your account, this may be due to some missing details on your account which would stop you from registering on the app.
As discussed, I have added these details to the account and I'm glad that you are now able to access your account on the app. If you have any further issues, please don't hesitate to contact our customer services on 0330 333 7442.
Kind Regards,
William
The lady was very helpful and resolved…
The lady was very helpful and resolved my problem within minutes so it was very happy with that
18 August 2026
Reply from Utilita
Hi Emily
We're so pleased we could resolve your problem quickly and efficiently. Thank you for your wonderful feedback!
Jacob
The wonderful lady at utilita who dealt…
The wonderful lady at utilita who dealt with my query was very polite and helpful
17 August 2026
Reply from Utilita
Hi Nicolette
We appreciate you taking the time to share your feedback. We're so glad we could help.
Jacob
Great
The representative I spoke with was professional and covered all I needed.
18 August 2026
Unprompted review
Reply from Utilita
Hi Kizito
We're so pleased you had a great experience with us. Thank you for your wonderful 5-star feedback!
Jacob
Tried getting Intouch
Tried getting Intouch, they deliberately hung up on chat after waiting more than half hour...
No notice or explanation as to why they double charge at throughout night, yes charging me 100% more...
As they cant explain or give notice as to...
Its now down to theft...
18 August 2026
Unprompted review
Reply from Utilita
Hello,
Thank you for taking my call today. I'm sorry to hear of your experience with us. As discussed, our tariff for pre-payment customers is a no consumption no payment tariff. This means that, starting at midnight each night, the first 2kwh used of the day before dropping to a lower unit rate for the rest of the day. This is so that if customers aren't using any gas or electric they won't be charged for this.
We really do appreciate your feedback and I understand that this could have been explained clearer when you were signed up with us, and at times when you have spoken with us since. I will pass on your feedback to the relevant people.
Kind Regards,
William
Blessings was incredible and friendly…
Blessings was incredible and friendly throughout
18 August 2026
Unprompted review
Reply from Utilita
Hi Martha,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great to hear such kind words for Blessings, and that you found Blessings to be so friendly. I'm glad that you are happy with the service provided.
Kind Regards,
William
Amazing Customer Service
Lovely girl, patient, kind and so helpful. Amazing customer service.
18 August 2026
Unprompted review
Reply from Utilita
Hi Joanne,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great that you found the advisor who assisted you to be so patient, kind and helpful. I'm glad to hear that you are happy with the service provided and rate it so highly.
Kind Regards,
William
Reply from Utilita
Hi Marilyn,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
I'm glad to hear that the person you spoke to was very helpful and polite. It's super that you are happy with the service provided and rate it so highly.
Kind Regards,
William
Your agent Laura was amazing and very…
Your agent Laura was amazing and very professional also very tentative,Thank you .
18 August 2026
Unprompted review
Reply from Utilita
Hi Ruth,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great to hear that you found Laura to be so professional and helpful, and that you are happy with the service provided.
Kind Regards,
William
The lady olly i spoken with was very…
The lady olly i spoken with was very helpfull and taken her time to go through eveything with me. Lovely person
17 August 2026
Reply from Utilita
Hi Sally
We're so pleased Olly provided such helpful support and took the time to go through everything with you. Thank you for your wonderful feedback!
Jacob
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