Utilita Reviews 

I have been with utilita for many years and have never had an issue I find there rates are reasonable and communication is very good and also won £50 in raffle for my electric I highly recommend this company

Well it’s nice to hear that I won £50 but still waiting to receive it so perhaps I get to tell you how it feels when I maybe get it I was pleasantly surprised to receive notification of my win but as in life seeing is believing I also got another text to say they were sending it by cheque but still waiting thanks in anticipation.

Can’t believe I won this and a great surprise, so close to Christmas.

I've never won anything before. So I was very surprised when utilita messaged me to say I had won 50 pounds in credit thank ultilitaand for a great service for the past 9years

I find the app is easy to use. I recently won £50 towards my electric which was really helpful.

It was a nice surprise winning I was really pleased when I got the email to say I had won its a big help towards the electric

I cant switch energy plans, the app never saves my card. Being unable to directly transfer credit from elec/gas to elec/gas. Notifications are messy to manage. Only shortform usage tracking.

Otherwise it a fairly pain free way to manage utility bills. It is nice to see the tracker available and the are giveaways (not that ive won any)

I am very sorry to have to write this. As utilita are good in every other aspect than obscure requests to the customer service department.

I need to explain a little first. I have been with utilita 9 years ish now. I can only prove being a customer since 16/11/2017 when things became digital. However I am unable for some reason unable to find anyone at utilita that deals with anything to do with the utilita app.

My issue is for years now I am receiving less entries to the big draw event. Currently the app states 5 years as a customer. That is totally wrong by at least a value of 1 year to my earliest provable interaction as a customer.

This has been an issue for 4 years now. That not only is a loss of 24 entries on a whole issue that gets worse the longer it goes on. Imagine being told your in a lottery you aren't. Those extra chances could have been the one that won 10k.

Customer services say they don't deal with anything to do with the app. Which I understand, but have been unable in 2 years to find out whom I would need to speak to to solve the isssue.

Utilita are good until you find an obscure issue as far as I can tell you just get fobbed off because they don't know themselves how to forward your enquiry.

I'm hoping this gets seen and something can be done about it. I hope I don't have to resort to reporting staff setting fire to my house. Lol

I swapped to utilita earlier this year and they have been nothing be help full, then last week out of the blue I won 50 pound which went on my electric next day , couldn’t ask for more , so far very happy customer

Been a very happy customer of Utilita for numerous years with no issues, imagine our surprise when we won £50 of credit on the jackpot draw. Couldn’t have come at a much needed time either! Won on the Wednesday and the the credit was on our account by Friday 🥰

Very good company always helpfull abd we won£50 on there draw which really helped
Thank you

I love how you can top up via the app and check how much you spend and how you can enter competitions and i also won £50 which was credited to my meter so thank you 😊

I've read a few reviews here and I believe they are not real. My experience with this company is just abohrent, I actually went to the ombudsman once and won.
It's impossible to solve simple problems like changing your direct debit. I called twice, waited for 20 minutes each time, but never could speak to anyone. I sent messages via their website, again nothing. Tried to make the change myself by cancelling the previous direct debit and setting a new one.
Again this didn't work out, then received a letter from Utilita to contact them to sort out my bill. I actually am in credit with the company, but still I received a letter and was told not to ignore it.
This company is simply awful, so I decided to switch to another provider, but I am sure they will cause me trouble before I am able to leave.

It’s always nice to win something & electric costs so much money any help is welcome. It would be nice if they had credited the meter as soon as they notified me I’d won,but other than that it would have been 5 stars.

One of the best providers

Utilita competition seems like a fake as I’ve done them since joining august last year but seems like no one is winning feels like it’s just a fake competition on behalf of Utilita I’ve been doing them since last year and never won

Would give 0 stars if I could ! Takes hours to answer phone they hang up laugh condescending unprofessional took 7 months to resolve 1 complaint was given £40 compensation told would be taken of this months bill as hadn’t been produced yet! Just had my bill no £40 credit so they will take usual amount as say can’t change it now even tho bill isn’t due for 10days yet but I can call up and request my £40 compensation payed directly into my bank same day that I don’t believe . The other 2 complaints made 7months ago I’ve just given up on ! I’ve been with Utilita 8years the unit rates are insane double even triple other suppliers say no standing charge but clearly added into the rates + some more and probs even more lmao I live on my own only even have tv Wi-Fi router and fridge freezer 3 items oh and charge my phone and washing 1x a week don’t use cooker kettle microwave ect can’t afford it eat sandwiches . all lights and switches off yet still billing near £100 a month it’s insane .all customer service are of strong Indian Pakistani accent and really hard to understand (not racist) just find it extremely difficult to understand anything! But when you go to an important department they are English and easily understood ! Also every week I enter Utilita rewards win vouchers ect been doing it form day 1 never won anything they don’t publish the winners I don’t believe it’s real I think it’s a scam law of averages I should of won even a £20 voucher by now as 250 are given away monthly I could complain all day long about this company professional incompetence at its finest !

Hard to understand the person I was talking to, They came across as rude and arrogant. For over 3 months I have had no billing for my gas or any account information. I'm not sure what award the app won, most useless probably.

I’ve been having the same issue since November 2022. Moved to my new address, moved to utilita as reviews stated they were the cheapest, however it’s been one issue after another and communication is pathetic. I have been waiting on smart metres since Nov last year and the so called “award winning app” must have won the award for the worst app known to man. The app doesn’t communicate with any of the metres and tells you no information. I am now told I need a complete upgrade which should have been done months ago. Plus I keep getting “estimated bills” which is ridiculous . Joke of a company who should be avoided at all costs.

Got a message to ring Utilita about a potential safety issue but when I did I was assured everything was fine and there is no safety issue.
Not sure why I got the message.
The Utilita app keeps me in touch with daily usage, monthly bills, etc., even has prize draws though I’ve never won anything.