Utilita Reviews 

Custom service was quick and understanding to my problem.
They looked on there system and new there was a problem at there end / but they soon erected it i felt relieved afterwards.

Very helpful and a very pleasant lady made the experience straight forward and quick

People were polite sorted things out quickly

thay helped me with my enquiries very pleasant l have been with utilita for years

Steven from retention was really lovely with me this morning whilst giving me information about my current switch from Ovo. Super polite and answered the phone really quickly to!

Rosie who i spoke to this morning was very helpful and spoke so kindly toward me and helped me solve my problem really easy

Only one star today. I like the service but now I can't login to your app. I tried to reset my password but it doesn't accept the password you gave me. I got the email and code. It didn't accept it so I will try again. Thank you utilita for the reply.

Excellent very happy with service

She was very helpful and the service was excellent thank you

Spoke to JJ, who was very friendly and helpful. JJ looked into my problem straight away and was able to advise me on this. JJ provided extra support, and made sure I was happy with our conversation. Both professional and helpful.

Fantastic Service, Very Helpful, Excellent, Ian, Very polite friendly,
Explained everything to me ,very pleasant, so glad we are with Utilita for our Gas & Electric,
Bug Thanks to Ian and all the team.
Chris.

I had few chats with Utilita’s agents and the I want to highlight that most of the calls (besides the ever first one) I had great experience with the people. All of the future calls I had, I’ve been connected to diligent, careful, empathetic and professional agents who knew what to do. I do apologies that I do not remember the names, one I do remember I think and it was Jay. Overall, in this short time with Utilita, I had about two calls: two made voices and two ladies. The last 3 were great and I wish them best of luck in the future career as well as life! Thank you x

I recently won £50 of electricity. It was a great surprise when I noticed the credit had gone straight onto my meter before I even knew I’d won it

Great customer support from Francouis and team.turned a negative into a positive.
Many thanks

Great customer service Richard made everything easy thank you 😊

I've never known anything like this company.
I was messed around repeatedly and overcharged massively so left (you can see their rep below trying to lie her way out of it).
I owed them money so set up a payment plan, they lowered the payment plan, I set it up again and they swore the direct debit was in place to take this money even though I hadn't passed my details on, it never got taken. Now I've emailed telling them I owe money and they just keep firing back with there's no direct debit you must pay, the next email says oops sorry yes there's a direct debit, then another saying there isn't, now one saying sorry it's on bill card. No explanations, they've put the bill back up, refuse to open a complaint and keep sending threatening letters but then forget about me again for ages whilst I'm trying to pay.
So confused.
I'm now with a different company and can tell you I'm paying over £100 less every month, I was robbed for a year!
Correct Ash you have tried to contact me via phone however then I'll have no paper trail, I contacted via email for a reason.
The complaint is the third I've opened as you just keep closing them and repeating it's paid or unpaid with no actual help!
Ash what are you even on about? I meant the complaint that was yesterday not the previous complaint from a year or two ago 🤣, this just says it all. A lady on email has closed another complaint today with a reply that has completely ignored the fact that I've been told a direct debit has set up and it wasn't and now they're repeating bill card, you're not reading are you...my email from yourselves stated multiple times the direct debit was set up when it wasn't and you've just confirmed it never has been.
The complaints team aren't discussing or responding to me, they've sent one email which doesn't follow the ombudsman guidelines at all. They the same as you are refusing to acknowledge anything you've said yet the emails are there. You mention noting I prefer emails, this has been done 100 times by incompetent staff, I can't answer calls due to a disability, I've been assured repeatedly it's on your field yet it isn't. I have all this in writing. Massive company failures. Isn't it funny how you can reply on here but haven't contacted me via email even once! I will now be sharing this on social media along with all the emails and chat conversations showing the mass failures

Liah was a great help today, sorted out my problem and made me feel at ease

I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and after talking I came of the phone in a much better mood and feeling so safe! A proper outstanding job done today!

Plus she managed to clear up the issues I had previously which were still unresolved!

In my experience the staff where brilliant, very supportive making me feel very comfortable and covered problems I wasnt calling regarding, I am very satisfied with today's call and feel as though I wouldnt find it so difficult should I need to call again so thank you so much 👌