I spoke to your lovely agent Ginger, she was most helpful and very patient with me, made me feel at ease ☺️. Other customer service staff could learn alot from this young lady 😀 definitely knows how... See more
Company replied
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Marvin was very helpful, patient and kind with me with an issue no one else had managed to solve our really understand. He helped me get set up, waited patiently while I set my skint up and guided me... See more
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What a wonderful polite, helpful, considerate man I just spoke to. He couldn't do enough to help me with the problem I had he phoned me back on time every time he said that he would trying everything... See more
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I wanted to put a bad review however after contacting them and explaining what was wrong and how things were looking like from my side they were helpful and Steve was supporting me with finding the be... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
113k reviews
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won
All's good
Early call
I'm thinking maybe my luck had changed and I'd won the jackpot 🙃
26 February 2020
Unprompted review
Reply from Utilita
Hi Craig
Thank you for your review
Everyone has a chance who knows when lady luck will strike
Kind Regards
Dean
Iv payed for a replacement electric…
Iv payed for a replacement electric card and haven't received it I had to do an emergency top up because my local retailer won top up with out my card I normally top up online but lost my bank card
21 January 2020
Unprompted review
Reply from Utilita
Hi Mrs Harbi,
I am sorry you haven't received the card. I have ordered another card and refunded the charge back to your meter. I have also sent a text to the number on the account with a link to a barcode that can be scanned in the shop.
Many thanks
Cat
Customer service is just poor,
Customer service is just poor,
Took 3 hours yesterday to get through on the phone, to book an egineer, fair play, I was then told he will be here between 8-11AM.(been told, if engineer won`t show in this window I`m entiteled for compensation)
Engineer couldn`t make it `till 12-30, he did a great job had everything done and going, but needed to change my meter.
I had £80 on my gasmeter, obviously gone.
Took another 6 hours to get through to customer services about it.
Then I tell them about the incovinience they caused and about the they couldn`t make the window they gave.
He tells me that the window was not 8-11, but 8-13 and they can not do anything for me...
The best part is, because we have smart meters, we can`t just switch straight to any other suppliers, so I just stuck with them, hoping thier gasmeter won`t give up over the winter times and my 3 years old boy won`t freeze over the nights to come.
If you planning to switch to them, please just try to call them and see how long will it take for them to pick up a phone...
FYI If you get smart meter installed, switching to another supplier is a nightmare
8 October 2019
Unprompted review
The young gentleman who came out was so…
The young gentleman who came out was so polite he won me over he explained everything clearly
31 January 2019
Unprompted review
Never shown up 2 install meters!!!
customer number 5781334084
Im quite upset right now due to today's events, which were:
1. A lack of telephone customer service, yet again nobody answered after a lengthy wait!!!
2. The meter engineer not turning up after waiting in all day!!!
My points are as follows.
1. ANSWER THE PHONE!!!
After waiting exactly 16 minutes on the phone this time, (half an hour, the last time I also gave up last month) I gave up again. I am tired of just wasting my money on calls to utilita.
In total I have spent around 80 minutes on hold to this company. This is the 4th time I have phoned and only once have I successfully got through since joining in 2014. I'm sure you will agree it is pretty bad going. I only got through once as I did it bang on opening time at 8am last year.
When I phoned today. To tell them the meter engineer never turned up... I already had a feeling before I wasted my phone credit that I wouldn't get through.
Utilita need to take a leaf out of Plusnet's book and actually answer the phone!!
Utilita also took at least 10 days to reply to my online enquiry about warm home discount which was again a pretty lengthy amount of time.
I Also left unanswered messages on Facebook, it asks for personal details then leaves you hanging....very unprofessional.
Due to utilitia's price increases and them making it almost impossible to get through to customer services and then on top of that, missing a booked appointment without notifying me. Very unprofessional and unreasonable conduct.
My hand will soon be forced to change supplier I'm afraid. Not only did the meter engineer fail to turn up after me waiting in all day, I couldn't then get through to contact utilita...making me feel useless. Which as a paying customer should never happen.
2. METER ENGINEER NEVER ARRIVED
TODAY I WAITED IN ALL DAY FOR THE METER ENGINEER TO COME AND INSTALL MY SMART METERS BETWEEN 9 AND 12 THEY SAID. I EVEN BROKE MY AUTISTIC SON'S DAILY SCHOOL ROUTINE TO ACCOMODATE.
HOW HYPOCRITICAL NOT TURN UP OR CALL CONSIDERING IF I DID THE SAME THERE WOULD BE A HEFTY FINE OF AROUND £70!!! WHERE'S MY COMPENSATION FOR NOT COMING??? LOL :)
All round poor customer service and no communication. To just leave a customer waiting in all day and not notify them is not caring.
Why would you want a company barely contactable to be your supplier? My patience is wearing thin. I'm really upset with utilita after today and with the past telephone wastage of time and money, they have burnt a few bridges. This was a bad move on utilitas behalf as they will eventually loose my custom of over a thousand pounds per year. Now I am left guessing and do not know when my smart meters will actually get installed,until someone reads this.
Update: I managed to get through 8am on the dot and spoke to Lewis.
Meter engineer was apparently sick and someone was supposed to call me but didn't.
Utility have rebooted my installation and put forward a compensation claim on my behalf.
Slightly improved my mood butnbot won me over...I will let things settle and see how the smart meters charge me before comparing prices in 2019.
6 December 2018
Unprompted review
STANDING CHARGES
To be totally honest, what won me was the fact that, with Utilita, I will not have standing charges taken from the energy I buy - whether or not I use any.
I do sometimes go away, so why pay for gas when I am not even at home? I find it utterly unfair (do you not?)
Thank you.
23 August 2018
Unprompted review
Reply from Utilita
Hello Mrs Crowley,
Thank you very much for the positive feedback, we aim to make our tariffs as low and affordable as possible for all of our Utilita customers. We will be sure to pass this on. It is brilliant that you are happy our services.
Kind regards, Sam.
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