Wish I could give nothing but it won’t let me have spent countless hours on the phone with them and have had a month without wifi because of this company they should be ashamed of making money from th... See more
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A complete mix up over a new contract! We cancelled the contrcat with the supplier throught Utilitywise but they failed to amend their records. At one time it looked as though we'd be paying fro our... See more
Company replied
An absolute joke of a firm. Agreed gas prices amounting to over £35,000. All contracts signed and confirmed. Three weeks later, having received no correspondence, I chase up only to be told that there... See more
Company replied
Don't bother. Went through the whole process of being quoted prices & tedious "script" for T&C's - twice - and it turns out that their sales team didn't even bother processing the "sale". Always som... See more
Company replied
Company details
Information provided by various external sources
We've been helping businesses save time, save effort and save money since 2006. We could do the same for you! With over 40,000 businesses procuring their energy & water with Utilitywise, this makes us the UK's largest commercial energy consultancy. Utilitywise works with the world's largest energy suppliers helping our customers get the best value deal for their business. Find out about Utility Insight SmartDash, the revolutionary energy and water monitoring system that has helped our clients reduce their energy usage by 33% and water use by up to 50%! Besides procuring the best energy and water deal, Utilitywise is an accredited assessor and ensures all our clients are compliant with all current and new legislation. Utilitywise has partnerships with British Chambers of Commerce as well as many regional chambers and trade associations. They have all chosen Utilitywise for our buying power, breadth of energy reduction services and quality of customer service.
Contact info
Utilitywise House, 3 & 4 Cobalt Park Way, Cobalt Business Park, Newcastle Upon Tyne, North Tyneside, NE28 9EJ, Newcastle Upon Tyne
- 0330 303 3303
- welcome@utilitywise.com
- www.utilitywise.com
Misinformed.
Looking back, felt pressured into going into contract with them.
Were busy taking on another unit at the same time. From moving from our previous Gas & Electric suppliers & dealing with them direct, to now having dealing with these & also utility suppliers too (time consuming & frustrating) .Bills are certainly far from reduced as informed?
Customer team, fine & polite,and always stay in touch,but dont realy see the point of Utility Wise ? Also tied until 2020, which we were mis-informed ? Promised a service which us ourselves are doing ???
28 November 2017
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for taking the time to leave us a review. I understand that sometimes arranging energy contracts can feel rushed however this is due to it being a live market they work in so prices aren't guaranteed. I can see that you have been working with your account manager to get some of the issues resolved however let me make sure he communicates all of the products and services available to you so we can start to look at reducing your energy consumption. If you would like to discuss this further please do feel free to contact me at info@utilitywise.com
Kind regards,
Jordon
Great company to deal with
Great company to deal with, keep us informed whenever necessary and reply promptly to any questions or queries raised.
27 November 2017
Unprompted review
Reply from Utilitywise
Hi Alex,
Thank you for taking the time to leave us a review. It's great to see we're doing a great job. Please do get in touch should we be of assistance by contacting our team on 0330 303 0233.
Kind regards,
Jordon
Thank you Utility Wise for the better …
Thank you Utility Wise for the better deal we've secured with our electricity and nice to know that we can add our new premises onto the same plan. Savings and easier billing. Brilliant customer service from Rob French our Energy Consultant really fun to do business with and very relatable. He really made it simple and effortless for us. Excellent service by our "Energy Hero" (in joke) ;) THANKS!
26 November 2017
Unprompted review
Reply from Utilitywise
Hi Kris,
Thank you for this amazing 5 star review! It's great to see amazing feedback for one of our Energy Consultants, I will ensure this is passed over to his manager. We look forward to continuing our work together.
Kind regards,
Jordon
Your company was fine but I'm not …
Your company was fine but I'm not impressed with Total Gas and Power so far
25 November 2017
Unprompted review
Reply from Utilitywise
Hi Liz,
Thank you for leaving us a review. I am really sorry to hear about you experience with us. I will be investigating this internally with the agents involved to get a better understanding of the challenges faced as this isn't our expected customer experience. Please feel free to email me if you have any concerns at info@utilitywise.com
Kind regards,
Jordon
Brilliant
I got amazing service from Utilitywise, they make the whole process of switching seem hassle free and are there to answer any questions you have about anything to do with your utilities
25 November 2017
Unprompted review
Reply from Utilitywise
Hello Ashleigh,
Thank you for the 5 stars!! We're pleased to see our team did an amazing job, please do get in touch if you have any questions relating to your account.
Kind regards,
Jordon
Reply from Utilitywise
Hi Antonia,
Thank you for taking the time to leave us a review. As discussed on our call please do feel free to give us a call should you have any problems with your utilities.
Kind regards,
Jordon
Utilitywise do the work!!! :-)
Our company was approached by Utilitywise about 8 years ago and ever since they have handled our Energy contracts. This makes life so much easier for myself and allows me to get on with the day to day running of our business. They are always polite and efficient. I place my trust in them and hope they provide us with the best deal they can find.
23 November 2017
Unprompted review
Reply from Utilitywise
Hello Tony,
Thank you for this great feedback! I am so pleased to see that our team are doing a great job and we are providing you with the support required to fit your business needs. Please do let us know if we can be of assistance by contacting our team on 0330 303 0233.
Kind regards,
Jordon
Miss representation
Your rep Andy pushed hard for us to place an order for electric but dissappeared as soon as we agreed. I assumed he would be our point of contact and would not have placed the order if I had known that he would not
22 November 2017
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for taking the team to leave us a review. Apologies if you thought our sales agent would have been dealing with your account post sale however we have a full account management team who do this for you. I can see one of our agents linked in with you in October to introduce themselves, if you would like me to forward this on please do email me at info@utilitywise.com
Kind regards,
Jordon
Excellent account manager
Excellent account manager now very proactive and efficient
22 November 2017
Unprompted review
Reply from Utilitywise
Hello Duriye,
Many thanks for taking the time to leave us a review. We really pride ourselves on the service our account management team provide. I have forwarded this information over to your account manager and their manager to see :)
Kind regards,
Jordon
Poor transfer, shocking
Shocking. Overpaid on bills for consecutive months. Still not settled.
22 November 2017
Unprompted review
Wrongly advised
Wrongly advised, duped into unsuitable contract. Constant hassling. Symptomatic of the utility industry these days
22 November 2017
Unprompted review
Reply from Utilitywise
Hello Adam,
Thank you for your email. I'm really sorry to hear about your experience with us. I would really like to get this looked into further to ensure we have done everything possible. Would you mind dropping me an email at info@utilitywise.com
Kind regards,
Jordon
Omnishambles
An absolute joke of a firm. Agreed gas prices amounting to over £35,000. All contracts signed and confirmed. Three weeks later, having received no correspondence, I chase up only to be told that there was an error and they could no longer honour the agreed prices. Don't be fooled into thinking Utilitywise Plc is anything other than another tinpot utility broker.
21 November 2017
Unprompted review
Reply from Utilitywise
Hello Will,
Many thanks for leaving your feedback. I am really sorry to hear about your experience however I would really like to investigate this matter for you further. Would you mind emailing me at info@utilitywise.com so we can make sure we have done everything possible.
Kind regards,
Jordon
Transferring of Services
We are in the process of transferring our currently supplies to Utilitywise and have been very happy with their service.
21 November 2017
Unprompted review
Reply from Utilitywise
Hello Alison,
Thank you for the 5 stars, it's great to see we're doing a great job! We look forward to continuing our work together.
Kind regards,
Jordon
Excellent customer service
Excellent customer service. My advisor, Tony, was happy to explain everything. Clear, transparent.
Would recommend.
20 November 2017
Unprompted review
Reply from Utilitywise
Hello,
Thank you so much for leaving us such a great review. Please do let us know if we can be of further assistance by getting in touch with our team on 0330 303 0233.
Kind regards,
Jordon
Good and honest advice
Very good customer service and Steven was honest and he followed up my application and gave me details needed before I sing up with company.
20 November 2017
Unprompted review
Reply from Utilitywise
Hello Mona,
Thank you for taking the time to leave us a lovely review. I have passed on your kind words to Steven and his manager. Please do let us know if we can help assist you any further with your account by contacting our team on 0330 303 3313.
Kind regards,
Jordon
Rachel was extremely understanding and …
Rachel was extremely understanding and helpful. She took the stress out of changing suppliers.
20 November 2017
Unprompted review
Reply from Utilitywise
Hello Mary,
Thank you for leaving such a lovely review. I have forwarded this information over to Rachel's manager who was thrilled to hear this! We look forward to continuing our work together, please do contact our team if you have any queries relating to your account on 0330 303 3313.
Kind regards,
Jordon
Difficult to contact....
Moved to them 6 months... they were very keen to sign us up but since then it's been a nightmare to contact and they never get back to you. We have over 5 different sites so moved to utilitywise for the promise of a dedicated account manager who would work closely with us.... no chance of this as nobody ever comes back to you.... cannot wait to find someone else...
17 November 2017
Unprompted review
Reply from Utilitywise
Hello Luke,
Many thanks for leaving us a review. Could I please ask that you drop me an email at info@utilitywise.com so I can look into this straight away? This isn't our expected customer experience so I want to understand what has went wrong here. We will look get your details over to your account manager as soon as possible.
Kind regards,
Jordon
took too long to process the request
took too long to process the request
and a lot of errors which I had to point out
16 November 2017
Unprompted review
Reply from Utilitywise
Hello,
Many thanks for taking the time to leave us a review. I would like to apologise about your current experience with us, please allow me to look into this and see what the issue has been. If you would like to contact me directly at info@utilitywise.com
Kind regards,
Jordon
Have not yet gone 'live' with the new …
Have not yet gone 'live' with the new provider they have sorted but so far it has been extremely well managed for us.
16 November 2017
Unprompted review
Reply from Utilitywise
Hello Glenys,
Many thanks for taking the time to submit a review over to us. It's great to see the hard work of our team really paying off. I will ensure that this is fed back to our teams. We look forward to continuing our work together and should you need any help with the account please contact your account manager or our team on 0330 303 0233.
Kind regards,
Jordon
terrible service
I have tried to cancel with utilitywise snd they just ignore you. I have sent an email. This was ignored. I have told everyone who rings and they just make you seem stupid by their sales pitch. The last person actually hung up on me. I wouldn’t recommend them at all
15 November 2017
Unprompted review
Reply from Utilitywise
Hello Kay,
Many thanks for taking the time to leave us a review. I would firstly like to apologise if you feel that you have been ignored, this is not how we expect our customers to feel. I will be following this up with an email to you to understand exactly what we can do for you.
Kind regards,
Jordon
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