I made a silly error when booking and didn't the read small print -- I rang Vacanceselect the next day to cancel my holiday and rebook. They were brilliant. They answered the phone promptly, the servi... See more
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See what reviewers are saying
+ The fact you get an answer straight away. - However, it's a shame I have to pay an additional 30€ because I asked to add (so I decided to pay more!) an extra night to my stay only one day after m... See more
Cottage was Lovely and great location. There are a few things that could be improved. It need a window blind in the upstairs Bedroom. We could not find the outdoor dog cleaning area ? The photo... See more
We want to give you from vacanselect 10 stars but can only give 5 because in Holland but also in Italy they helped us very good and give us good service. The lady from Italy that helped us was ver... See more
Company details
About VacanceSelect
Written by the company
VacanceSelect is the European specialist in camping, glamping and holiday villages. With a choice of more than 1300 campsites and holiday villages in 16 European countries, we offer the best holiday experiences throughout Europe.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
We work together with the best campsites and tour operators and with nearly 40 years of experience, our experienced team of holiday specialist are happy to go the extra mile for our customers. Our core values are passion, personal contact and hospitality.
Within three decades, VacanceSelect developed into a global player offering more than 31,000 accommodations. In 2023, VacanceSelect has been acquired by CampingVision. We have updated the brand's appearance, including the logo and website, which now has even greater search functionalities and new features.
Written by the company
Contact info
Bijster 13, 4817 HZ, BREDA, Netherlands
- +31 (0)416 849852
- www.vacanceselect.com
4.3
Excellent
7k reviews
Asks customers to review
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Very Positive Experience
Quick to respond to queries. Very user friendly to book. Staff are polite and courteous. A positive experience all round.
14 June 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's not possible to choose a specific…
It's not possible to choose a specific mobilhome with its number, that I had rented last year.
12 June 2024
Reply from VacanceSelect
Dear family,
Thank you for your review and feedback!
We do not own accommodations but are working together with partners and campsites. Therefore it is not possible to chose a number of the mobilehome. Iam sorry.
In some cases if the partner allows us we can add a wish to the booking.
Kind regards,
Karin Team VacanceSelect
It was straight forward and quick.
19 May 2024
Impossible to contact
Impossible to contact. I’ve asked to cancel a reservation (matter of fairness, I could simply leave the thing expire) and no feedback at all a part from an automatic reply. Nevertheless they perfectly know how to reach you urgin for payment… no contacts, nothing. Just an online form
16 May 2024
Fairly easy website to use
Fairly easy website to use. Quick getting email confirmation. Would have liked a phone number to have actually to speak to someone.
10 May 2024
Faulty booking system
We tried to book a certain bungalow but in the response email another type ("with pet" ) was confirmed. It was a mistake, showing unavailable houses still free on the website. Then it came up that the proposed house must be occupied only with dogs. (Remember: we wanted another mobile home, not the pet type). We ended up with an expensive solution...
6 May 2024
Unable to speak to anyone
4 May 2024
Rude service
Customer support stopped replying to emails when asking to update invoice. I choose to pay full amount upon arrival. I was informed that I have to pay the booked extras right way. I agreed to do so, but asked for a new invoice that states the extras to be paid. Instead, I am ignored and receiving payment reminder to pay a first instalment regarding a instalment plan which I did not agree to.
To solve the issue, I called customer service. Agent on phone was very rude. I asked to have invoice changed to reflect my selected payment option. This was denied as agent claimed my option has never been an option.
I am very disappointed that I was ignored and treated as stupid. Instead I would have liked the agent to at least check what has gone wrong. I was able to make a print screen of their checkout where the third option is listed. However, they continue to ignore my emails.
24 April 2024
Unprompted review
I can only recommend ☺️
Easy-to-use website and extremely large selection of campsites in one place. Communicative and reliable ☺️
… so far we are satisfied.
18 April 2024
Unclear information when booking
Unclear information when booking. Some information in Slovak, some in English. Overall, very confusing registration.
16 April 2024
Easy and straight forward to book
Easy and straight forward to book, we look forward to our stay in August
5 April 2024
I wanted to add one more night to my…
I wanted to add one more night to my reservation and was told i would be charged 30 euros. This seems crazy to me! Giving more business to them and beong charged?
12 April 2024
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