I ordered a product, but the seller later realised there had been a pricing error
I ordered a product, but the seller later realised there had been a pricing error.
At first, they asked me several unnecessary questions, apparently trying to find an external reason for their mistake instead of acknowledging it.
After failing to find one, they told me that they would proceed with the order.
However, they later cancelled the order without informing me, after almost 20 days.
They did not refund the shipping costs until I noticed it myself and contacted them.
They claimed that I had been notified about the cancellation, but this is not true.
When I asked them to provide the email or message confirming the cancellation, they were unable to provide any proof.
Overall, I found the experience very disappointing. The lack of communication and the way they handled their own pricing error made the process frustrating and unprofessional.