Valentine Wigs UK Reviews 

155
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, compassionate staff, who often go above and beyond to assist with choices and queries. Many people appreciate the high-quality products, wide selection of styles and colors, and how natural the wigs look, which helps them regain confidence. The ordering process is described as easy and seamless, with quick delivery, proactive communication, and competitive pricing for quality items. However, some customers also noted issues with customer service, including rude replies and concerns about communication.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing delight with the quality and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and personal service.... See more

Order

People report positive experiences with order, often highlighting great prices and excellent customer service... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent... See more

Service

Users describe positive interactions with service, highlighting it as exceptional, faultless, and personal.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a wig wearer for years and thought I'd found my favourite and trusted supplier until I discovered Valentine Wigs. The customer service is excellent and almost feels personal. Each item is ca... See more

Company replied

Rated 5 out of 5 stars

I purchased a Bailey wig by Rene of Paris , in Colour Irish Spice , I love it the service from Valentine wigs was excellent, it arrived super quick and was packaged very well , I found the website... See more

Company replied

Rated 5 out of 5 stars

I recently made my first purchase from this company and I can honestly say the service I received was exceptional. I had left it rather late in placing my order and had a fairly tight window from t... See more

Company replied

Rated 5 out of 5 stars

Have bought and reviewed wigs from this company before - all excellent , good prices and great communication . Thus time bought accessories , mistake was made with one product . Emailed them, same day... See more

Company replied


Company details

  1. Wig shop

Written by the company

Founded in 2005 with a purpose – to passionately provide our customers with a Personal and Discreet Shopping Experience. We are committed in ensuring you are delighted with our quality customer service. Your satisfaction is our guarantee. Don't hesitate to call us on 01453 624 624 (Mon-Fri 11.00am - 3.00pm) for helpful and attentive support. You can be assured of our very best attention at all times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(155)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic wigs

Fantastic wigs, very pleased. Although we had a problem with Royal parcel going missing, Valentine wigs sent out a replacement (although it was clearly not their error) without charge. Great price, excellent communication and service. Highly recommend and will buy again.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Valentine wigs is a friendly helpful…

Valentine wigs is a friendly helpful company that answer your queries quickly. I ordered the lovely Nico wig which is a lovely bob and I ordered it in plumberry jam which is a lovely mixed red and purple mix. Just gorgeous and reasonably priced. Will buy again from here. Very impressed.

19 March 2023
Unprompted review
Rated 5 out of 5 stars

I love valentine wigs!

I always use this site the products, prices and team are amazing. I just purchased a wig that I was unfamiliar with & the team were so helpful with the shades and getting the item in. I wouldn't go anywhere else. Thank you valentinewigs.co.uk 😊

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Service second to none!

The Valentines team pulled out all the stops to get my purchase on time before I was due to go away for 6 weeks. Excellent communication with responses immediately. Love my purchase very happy with the service & quality. Will shop with Valentines again & highly recommend them.

16 March 2023
Unprompted review
Rated 1 out of 5 stars

First order and last as do not recommend

Placed first order with Valentines and was fweling very happy. Then things went wrong. When they eventually arrived they looked used and like product had been used on them both. Best way to describe them was returns maybe. They literally were a hot mess. Lost a lot of money and because of this, would not recommend this company and I know certain brands are non returnable but when you receive items which look like they have wear and product in them and this gets passed by their quality control as they said they had checked them, it leaves you dumbfounded. I was offered nothing. Asked them to remove me from mailing list too... So disappointed and couldn't afford like most of us to lose all my money.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Such a great company!

I love that this is a small family-run business. Despite being an online retailer I felt like they looked after me really well throughout the whole order process. They sent useful emails with guidance and tips and when I had questions about products they were really helpful, responding really quickly. I ended up returning the wig I bought but they have me some really great advice, offering suitable alternatives. The returns process was pretty straightforward too, despite wigs being a very personal item. The customer service is amazing. One of the products I ordered (some shampoo) was out of stock but instead of refunding me they upgraded me to a larger version! And I received a lovely little thank you chocolate and a nice photo of the team with my order - a lovely personal touch.
I wouldn't hesitate to buy from here again and I highly recommend them. They're super helpful, really knowledgeable and their prices are the best I've seen. Thank you so much!

18 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Company

This is a great company. Good service and prompt delivery. I phoned them and friendly and helpful. Would recommend Valentine wigs.

31 August 2022
Unprompted review
Rated 5 out of 5 stars

Extremely helpful gentleman over the…

Extremely helpful gentleman over the phone. Told me about vat relief I can get on a wig, which no one else has done before. Also told me roughly how long I would expect my delivery in. All in all very considerate and helpful with my ordering.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous wig and customer care

I love this wig It's the Tatum and friends have mistaken it for my hair I wish.Due to medication my hair is so thin I have purchased 3 wigs from Valentine Wigs Their service is. " Proper customer service"" Friendly helpful ,I've already ordered another one in the ssshhh Sunday sale

29 June 2022
Unprompted review
Rated 4 out of 5 stars

I am updating my negative review

I am updating my negative review. I have now received my wig and am sorry for jumping the gun. Thankyou for getting it to me and apologies. My only excuse is that I have been under par due to chemo. Thankyou too for the chocolate. I hope to use you again in the future.

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service and prices!

I am new to hair pieces and wigs and stumbled across Valentine Wigs online. Due to being a novice I’ve had a few questions along the way and the staff who I’ve spoken to or exchanged emails with have been so kind and helpful. They make the whole journey so much less daunting. They really value customer loyalty and you get a personal touch with their service.
They have a great selection to choose from to suit everyone’s needs. I’ve been very pleased with the quality of the pieces I’ve purchased and their prices are the most competitive I’ve seen!
I’d highly recommend them and wouldn’t shop anywhere else.

4 June 2021
Rated 5 out of 5 stars

Satisfaction !

Very professionnal and helpful .
Quick delivery.
The prices are competitive.
I am fully satisfied

2 June 2021
Rated 5 out of 5 stars

I am a returning customer to Valentine…

I am a returning customer to Valentine Wigs. Richard and Team Valentine offer an exceptional service. Phone calls are received immediately and there is real attention to detail in all aspects . The experience & knowledge of product, is excellent.
As well as the wonderful communication, I as the customer, enjoy a genuine sense of care . Conversations are never rushed and I have found the advice to be so helpful.
While I wear wigs for fashion & fun, I can imagine the generous customer care Valentine's provide for all wig wearers would be 'above & beyond.'
I can't conclude without mentioning Richard! I think we're all in love with him!
His mellifluous voice is adorable. He is so personable & courteous!
Five stars to Team Valentine!

2 June 2021
Rated 5 out of 5 stars

Purchase of Dimples Kylie Wig

I have previously written a review regarding my purchase experience with Valentine Wigs, but it looks like it might not have been posted. I am delighted with the website, support, delivery and overall service. I'm looking forward to my next purchase with Valentine Wigs.

1 June 2021

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