valuevillage.ca Reviews 

Value Village used to be one of my favourite thrift stores to shop at. Now when you walk in one of their stores they are messy, you can't find anyone to answer a question or find a price, there are no change rooms and the return system is awful. By the time I get to the check out I'm already frustrated. Then you have to do the check out yourself and the staff that IS there try to rush you through or there isn't a staff member in sight to finally get a price on the article you've been wanting to purchase. So disappointed in this store and I will not be shopping at any Value Village in any location. Listen to your customers and maybe you can save this company...not for me.

This is for the Niagara Falls location. If your employees are going to rush people at self checkout then what's the point of having it? they can do the damn job themselves. I was doing completely fine checking out until two of your employees ask if Im ok or if i needed help. The first time i said I'm fine. I'm at self checkout what can you even help me with? just completely rushing me to check out faster. They had me in such a panick I almost left and forgot to pay for my stuff. Get rid of the damn self checkouts if customers are going to be harrassed to hurry up geez.

Manager at Value Village Guelph was obnoxious to my brother, who wanted to pay cash at the till. As a result, that store has lost 5 customers in my family. We spend thousands a year among the five us at Value Village. My brother himself spends thousands there as well, and now refuses to go back. We support him. Only store chain that repeatedly abuses its customers.

I have photos of a French coffee press that retails with 7.99 dollars at Ikea, for sale at Value Village used and partially rusted for 9.99 :(

The service here is sub par and the fact that there are no change rooms to try clothes on is ridiculous. The return policy is unacceptable as you can only exchange within 14 days, so how can you know for sure that the clothes are going to fit? Maybe undress in the aisles??? The prices of everything are too high. I will no longer shop there or donate anymore. The mission thrift store will be my go to place or fb marketplace or nothing at all. It's supposed to be cheaper than new items and this is not the case. Time to hire a new CEO and get on board with new policies!!!

Pricing is absolutely outrageous
For a thrift store store Value village isn't very thrifty seriously value village prices are often times as high as just buying brand new heck I can even find examples of times when the prices were even higher than brand new I have attempted to contact Value village about and while they have sent me a basic thanks for contacting us we take your feedback very seriously type response they have claimed to send me feedback to the correct department nobody has ever made any attempt to contact me nor has anything changed there prices are still way to high to be considered reasonable. It's very common to walk into their store and find items priced basically the same as buying the same item brand new the only thing is this item is used new item prices for used stuff

This is a great busniess concept these folks run . Because of the popularity of Goodwill and the Salvation Army these people made the company look like an other not for proffit organization ! In reality people donate tons and tons of merchandise to them for free. They in turn take the items and price it out and place on the sales floor. Well guess what folks did you know they are a FOR PROFIT RETAILER! SO ALL THE STUFFBYOU COULD HAVE GIVEN TO THE Salvation Army, Goodwill or even W.I.N.S where they take what ever money is made to help the communities they are in! W.I.N.S stand for Women In Need Society which help women and chldren who are excaping a abusive home. The Goodwill hires majority of the staff from the Vast pool of talent that is left unreconized as they have a form of disability but so want to work and contrubute to society! And the Salvation Army doesnt need any explination on what they do as they are always on the front line when natural desasters happen. Ie half the province burning and town evaquated they are they to help as best as they can! Btw unconfirmed but if goods sit in value Village too long they are gotten rid of as it is no loss to them as they paid nothing for them!

7655 Markham road value village I have been a customer for over 10 years I always loved this store until I purchased some curtains when I come how the tag was in the center of them I removed the tags to go wash the curtains start to fall apart they are so rotton I bring them back to the store your tell me the worker tell me the tag doesn't match with the curtains the tags say curtains and drapes they try to give me a hard time why do I need to tell lies on old curtains this is a used clothes store with hiking prices all free item the prices are terrible why should I tell lies on $5.99 items the worker don't have any customer service skill dont know how to talk to customer all they do is whispers to each other instead of advising the customer about the product I have to get mad on these people until the manager get involved just let people know check your items carefully before buy they need customer training you may try to return and they give you a hard time . I will never recommend anyone to shop with them just to show you how wicked they are I brought som item yes when I come home I check all my price and tags they was two tags show different item from what I purchased and they want to tell me it the wrong tag I bring back be careful value village customers.

The manager at the Store St in Victoria BC, named Rashinka or Rashnika (NOT SURE HOW TO SPELL the nane), ut she the most rude, unprofessional and definitaly not fitted to be a manager!. She never listen to women customers, walk away while the politly talk, never looks at you or make eye contact, and even refused to give me a coupon after donating a large bag of clothing. Later same day she was laughing and flirting with 3 men customers..complectly ignored another women customer who was waiting to ask something! Wow that is literally not a person who is suited to be a manager, she is a female customer hater, and flirting with men in the work time! WOW, how is this allowed!

Appreciate having items organized and the staff are helpful, but what really bothers me is the spray used on clothing. If that is to kill insects on clothing items, strongly perfumed, then I have been biologically affected too. It's so hard to remove, you not only have to wash it, but hang it outside, sometimes for days. Maybe V.V. can attach advice to price tags explaining how to remove it.

One of my favorite value village. This store has an amazing collection, spanning from vintage unusual treasures to casual current clothes. The staff is also quite pleasant. This store is a hidden gem, and I've never left without finding something amazing.

I have shopped at Value Village many times. This time because of Covid I was unable to try clothing on. I asked the cashier if I could return if they didn't fit and she said yes, within 14 days you get a store credit. I tried on the clothes and they didn't fit. I had used a 20% off coupon to purchase. When I went back to the store they told me exchange only. I told them that I was told I would get a credit. The manager did not care. I was forced to go and buy more but they didn't give me the 20% discount I had got earlier in the day. They didn't care. Their service is terrible and the prices are far too high for a resale shop. I will never donate or shop there again.