VanMoof Reviews 8,655

It's not just fun, like riding á bike... It's á proper experience! 😍

The old models have some flaws, but next to that it's the best bike on the market. Period! 💖

Bought my S6 at Wiel tot wiel in Amsterdam.
The service was great!
I'm very happy with the bike. Smooth ride. Just a shame it doesnt have a belt drive.

Bought a nice looking product that had manny flaws and was abandoned by its makers. My bike was useless often as the battery, kicklock and gear switch just stopped working and my warranty just went with the bankrupsy. But I can get 500 when I trade it in for a new bike… awesome.

What a great bike!
The bike is amazing more than I expected.

Relationship with after-sales service desperate.

For example, I have a start-up pb of an A5 for a year and I still have no return? Putting €2700 for a bike that remains broken down is not really a good investment. Despite my answers to the many questions, exchanges I still have no solution

A disaster. Here I'm only talking about the A5 but I have other pbs with S5 whose accessories I can't get ( luggage rack, cushioned seat tube) for months!....
My recommandation Don't put a penny in a product of this company ....😳

Two points:
1. This bike has a very beautiful design, but the automatic gear shifting is completely botched. It shifts from first to second at 14 km/h and from second to third at 19 km/h.
2. This means that as soon as you ride at 20 km/h, you feel as if you’re on the big chainring of a mechanical bike, with an extremely slow pedaling cadence (requiring huge effort) of about 40 rpm, whereas it should be around 70 or 80 rpm. This is absolutely impossible for anyone who is used to riding a normal bicycle.

Bike rides very smooth.
VanFoom had a S6 in stock.
I made use of TradeUp action of Van Moof and got a 500€ voucher.
S6 has more functionallities than older versions.
Technically are the gears now mechanical in the rear axle.

My bike got stolen, nobody cares.

Ride Plus, Premium or Platinum. Once your VanMoof is gone, it's gone. The services once promised are only there for marketing reasons, not for your comfort.

Shame, I loved the bicycle with all the details. But if you live in a city where bicycle theft is common, go get yourself something more affordable. It's not worth the pain.

Vanmoof S6 owner - Same as before. Nothing has changed.

Yeah it's a neat looking bike and Vanmoof is a fancy company bla bla. After I had 4 exchanges and 3 repairs with my Vanmoof S3, I was stupid enough to buy the S6 thinking it may get better after the Lavoie takeover. No. The bikes just got more expensive. After 10 cycles of charging my bike dies around 25% every time, the distance is barely 45km. The app connection is a disaster. Every 2nd time I need to unlock the bike with the backup code.

When trying to get support the real fun starts. Back in the days there was a chat and a hotline which they BOTH got rid off. Now you can write an whole essay via email and you can be certain that Vanmoof employees will only answer one topic of your mail and ignore the rest. So get ready to send a thousand of emails in case you have a problem with the S6.

After 2 weeks of writing emails Vanmoof finally admitted there was an issue with my bike, right after they tried to convince me with all power they have that my bike is fine. So now the support is also trying to gaslight its customers - great addition guys!

Don't buy it is all I can say. Unless you want to put in an art gallery and never use it, then it is fine.

Don't even bother trying to act proactive @vanmoof employees. I will not delete my review. People need to be warned.

It was at least as great as the first time i got my Van Moof S2 eletrified. That was in 2018 and now 8 years later i decided to buy a new one. Also because the S6 is better version of……the S2.
I can recomment the S6 to everybody!!

Great bike, great service, great experience.

It's a very good bike when it works and about 5 months down for me it has always worked. It's very easy to ride, comfortable, consistent power delivery even when you press that boost button, have never had charging problems. And the kick lock is such a game changer although in some places I still lock it with a chain. I think the battery life could maybe be better coz if I really ride hard I have to hcarge every three days or so but if I go with level 2 support and only go to work and back it can last 5 days.

Find My is the only part that's unreliable. Often I'll get a ping that says bike left behind while I'm on it riding it!

But maybe it'll still do the Vanmoof thing... IDK

Bike broke within two weeks after purchase.

3 weeks of absolute pleasure.
Former user of S3, faced most of known problems, managed to solve them all, but lately after end of warranty, at high costs.
Main reason for change after 3 years was the frame size , I’m 1,70mt and S6 is much more comfortable.
I also feel gear changes are more smooth,

I am on my second VanMoof S5 in under 12 months. The first broke so often and with such slow repairs that the partner store I purchased it from gave me a new one. The new one is also now broken.

It's always the same with this company. Their products are great but incredibly unreliable and the quality and speed of repairs is wholly unacceptable.

My advice... DO NOT BOTHER

The Seat is really one of the most oncomfortabel in have expreinced. For the rest the bike is great, a beauty to look at and very outstanding. Maybe idea to still get aces to your bike or atleast be able to unlock even when battery is under 20% because I was stuk at work with a bike at 16% with locked wheels

Absolutely terrible bike and even worse customer experience. I never write reviews on these platforms. But this is absolute unacceptable. VanMoof delivered a broken S6 to me, the engine was not working as well as the kick lock . I had to go to much trouble before they “allowed” me to go to a shop. I visited 2 bike repair shops without a solution.

After another series of emails they picked it up and said it was repaired. I only drove it home from the repair shop. Left it for a couple of days, and what do you know. Still broken, kick lock can’t be taken off. And the bike only can be turned on while being charged.
I got the bike in November and it literally has only 10.8 kilometers on it.
Anything accept a full refund and some flowers is unacceptable.

Hope others have a better experience. But my time as a VanMoof customer is over.

It’s a good bike but it’s too heavy. I’m used to the lightness of the Angell and I just couldn’t get used to the VanMoof even though I had tested it in Amsterdam. Riding it in Paris is completely different. I was not a fan of the battery situation. Having to charge the whole bike was too much. But I think the company is great and I appreciated them accepting my return request but I just too used to lighter bikes unfortunately. The app is great and the bike features. Really good but just not my style at all.

I really like the design of the bike, the overall look, and the built-in safety features. The app concept is good in principle.

Unfortunately, the experience is let down by poor battery life and unreliable Bluetooth connectivity. The bike regularly loses connection, forcing repeated reconnections, and the app’s functionality feels very limited given how central it is to the system.

Overall, great hardware design, but the software and connectivity need significant improvement.

Following on from my warning to avoid this company at all costs in 2023 as you know they subsequently went bust a few months later. Now they have resurfaced with a few service centres in UK - fortunately I’m nearby one so took my X3 for service review as it died again shortly after they went bust. It needs a new battery ?£400+ and new ECU ?£345+….so looking at £1000 repair cost including VAT and labour! Luckily VanMoof have spared further humiliation to me as they don’t even bother to make the X3 battery anymore! Now that’s what you call looking after 1000s of customers who fell for their deception, like me, a few years ago! This company treats customers with utter contempt and I will scrap that £2500 nearly new worthless frame that I barely rode due to their utter incompetence. Please do not be a sucker like me!😂