Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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What people talk about most
Based on these reviews
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really a... See more
Company replied
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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S6 - I love it!
I drive a new S6. It's my third bike after an S1 and S2. I'm thrilled. The motor, drive, and transmission are on a whole new level. It's like floating. And fast. I love it.
Only charging is a bit slow...
25 November 2025
Reply from VanMoof
Hello Bernie, thank you so much for your feedback.
We're very glad that you're happy with your S6 and we will make sure to share your thoughts on the charging speed internally.
Thank you again for your valuable feedback. Happy Riding!
Reply from VanMoof
Thanks for sharing this, great to hear you are enjoying your bike so much! Enjoy your rides!
The bike is great, but
The bike is great, there is nothing to complain about. But the app. Definitely needs some work, sometimes it won't connect with the phone. There is no mode for android products (Apple find me) to see where the bike is. But I guess it's a matter of time until you fix that.
All in all, thank you Vanmoof for the great product. I love it.
27 November 2025
Reply from VanMoof
Hello Philipp, thank you so much for your honest feedback.
We're thrilled that you're happy with your bike and we appreciate your feedback regarding the App, rest assured that we will share your feedback internally. We're contiguously working on making improvements and feedback like yours is very valuable to us.
Happy Riding!
The VanMoof S6 open is a fantastic city…
The VanMoof S6 open is a fantastic city bike. However, the trust it garnered over the past few years has been severely shaken. So far, the service has been very good. Unfortunately, one of the buttons broke after only two months.
11 December 2025
Unprompted review
Reply from VanMoof
Hello,
Thanks for sharing your experience. It is great to hear that you are enjoying your new bike, and we appreciate your honesty about the trust that has been shaken over the past years.
We are also glad to know that your service experience so far has been positive, and we want to keep it that way. A button breaking after such a short time should not happen, so thanks for flagging it. Our partners can help resolve this quickly, and our team is always here to support you if you need anything along the way.
Thanks again for your feedback, it really helps us improve.
Vanmoof deliberately hiding €150 return fee
Be warned. Vanmoof will charge you €150 for returning an unopened box when you decide to cancel your order within 14 days of delivery as you are allowed to do under EU law. In addition to €39 for shipping to you, after cancelling the purchase they will charge you an additional €150 for returning even if the box remains unopened. The worst part is, they deliberately hide the fact that they will charge you €150 for returning the bike. In the confirmation email that that send you upon ordering the bike, both in their return policy document and in their general terms document that they attach, they only state that a return fee may apply, suggesting the return fee would be close or around the €39 that you pay for delivery of the bike. However once you inform them you want to return the bike they disclose the €150 additional costs trying to discourage you from returning it.
The only language that they use in their return policy and general terms documents is:”Consumer will have to bear the costs of returning the Product.” This is generic wording. It does not disclose: the amount (€150),any estimate, any calculation,any bulky-goods notice,or any indication of extraordinary return charges. As required under EU law. This violates EU law for bulky goods. Under the EU Consumer Rights Directive, when return costs are high or involve bulky goods, the trader must disclose the exact cost or at minimum a reasonable estimate of the maximum cost before the consumer completes the purchase, in a durable medium. An e-bike is clearly a bulky item. VanMoof chose not to disclose the return fee despite having it available at the time of purchase. They make a deliberate choice not to include that information in the confirmation email that also has a pdf with Vanmoof return policy and their the general terms. That is a deliberate choice to be ambiguous. Be warned if you buy a Vanmoof online from their shop. I will be pursuing legal steps to challenge their deliberately ambiguous policy and retrieve my €150.
20 November 2025
Reply from VanMoof
Hi Ali,
Thank you for your message regarding our returns fee and for your feedback about improving our messaging. Our dedicated returns and deliveries page, along with the FAQs in our Help Center, explains the reasons behind these costs. Moving forward, we will ensure this information is included in more locations to enhance clarity.
To summarise, you can always test ride your bike, either at one of our local partners or if you purchase through VanMoof.com. Here are some important details:
- You can ride the bike for 14 days, with a maximum of 25 km.
- The fee for returning the item is €150. This fee is for shipping and processing your return.
- Please remember to return the toolbox and charger.
Thank you for your understanding!
S6, on the move.
So far, so good. It drives smooth. For me is that in the third gear. The bic is good to handle, it feels like a small bic. But when you look at it, there stand something.
Mine only concern at this moment is the batterij. In a week a drive approxialy <40 km. The battery had been gone back till +/- 30 %. I find that quick. I hope that it is the temperature of the wheater.
22 November 2025
Reply from VanMoof
Hello Paul, thank you for sharing your feedback with us, we really appreciate it.
We're happy that you're enjoying your bike. Regarding your battery concern: colder temperatures can definitely affect battery performance and range, so what you’re noticing may well improve once the weather gets warmer again. Still, we’d love to take a closer look to make sure everything is working as it should. You can visit one of our certified service partners to get your bike checked in person.
Thank you again for taking the time to share your experience with us, happy Riding!
Why do you I have to pay for such a…
Why do you I have to pay for such a basic feature
20 November 2025
Reply from VanMoof
Hello Dan, thanks so much for your feedback.
Ride Pro is an optional subscription that unlocks additional premium features, it’s completely up to you whether you’d like to use it or not. You can cancel anytime, and your core riding experience will always remain available without it.
If you’d like to learn more, we have a helpful article called “All about the Ride Pro subscription” that explains everything in detail. And of course, our support team is always happy to help if you have any questions or need assistance!
Thanks again for sharing your thoughts.
Lock system is most lovely
21 November 2025
Best bike ever
20 November 2025
Reply from VanMoof
Hi Helena, thank you for sharing your feedback, we're glad that you're enjoying your bike and we truly appreciate that you took the time to share your positive experience.
Happy Riding!
Oh no, VanMoof! Please, not again!
Unfortunately, after about 50 kilometers, I had to take the bike back to the dealer... The power transmission became weaker and weaker within the first week until there was almost no assistance at all, regardless of the assistance level... In the end, I even fell off the bike because the assistance suddenly stopped... The worst thing for me, however, is that I learned from the dealer that similar problems with the S6 had unfortunately occurred several times in the first few weeks after delivery... As a former owner of an S3, with which I also had my problems, I wanted to give Vanmoof another chance with the S6 to keep their quality promise... Now I am very disappointed that technical problems have arisen so quickly and hope that the bike will at least be replaced quickly.
19 November 2025
Reply from VanMoof
Hello, thank you for sharing your experience with us, we’re truly very sorry to hear about the issues with the motor assistance. .
Please reach out to your nearest VanMoof partner, we will work alongside them to ensure the issue is fully resolved so you can feel confident riding your bike.
Thank you for your honesty, we’re committed to making sure your experience will be turned around.
New bike not working
New bike not working. 4 Rides 4 Problems.
Now its in Servicehub for repair
14 November 2025
Reply from VanMoof
Hello Tatjana, thank you for sharing your feedback with us.
We're sorry to hear that your bike is not performing as expected. This is of course not the experience we want for our Riders. We recommend to visit your nearest partner for a verification and diagnose, they will be able to help. We will work with them to ensure you can enjoy your bike as intended.
I did not receive the tray accessory…
I did not receive the tray accessory bough. I have contacted the company many times with no response. Customer Service is not sufficient
14 November 2025
Reply from VanMoof
Hello Diana,
Thank you for sharing this.
We are genuinely sorry that you have not received a response so far. Our team will look into your order and the missing tray right away and reach out to you with an update so we can make sure it gets resolved as quickly as possible.
Thank you for your patience, and for letting us know. Your feedback helps us improve the experience for all riders.
2 malfunctions in the first three…
2 malfunctions in the first three weeks.. still don’t know what happend
15 November 2025
Reply from VanMoof
Hi there, thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about the problems you’re experiencing, it’s definitely not what we want for our riders.
Our team is here to help you, so please reach out via our support portal or contact your nearest certified service partner, so we can take a closer look and find a solution for you.
Thanks again for letting us know, and we appreciate your patience while we get this sorted.
My personal VanMoof S6 review
My personal VanMoof S6 review
+ Unchanged minimalist design
+ More powerful battery
+ Smoother gear shifting
+ Power button: responds faster
+ Kicklock: better marking
+ Unlock: responds faster
+ Ringtones: more “bike-like“
+ Sounds: generally more subdued
+ Chain guard is silent
+ optional: suspension seat post
+ Less rough weld seams
+ Dirt-repellent paint finish
- Halo rings now only monochrome
- No USB port on the handlebars anymore
- No faster charging time
- No 32 km/h
13 November 2025
Reply from VanMoof
Hello Jürgen, thank you so much for your honest feedback.
We're truly glad, that your happy with so many features of the S6 and we also appreciate that you shared your thoughts on the halo rings, USB port, charging time and speed.
Thank you for taking the time to share your valuable feedback with us, happy Riding!
Reply from VanMoof
Hello and thank you for your feedback, we truly appreciate it and we're glad that you're enjoying your bike.
Happy Riding!
Reply from VanMoof
Hello Gaby, thank you for your positive feedback, we're thrilled that you're enjoying your bike.
Happy Riding!
Amazing ride
Amazing ride! Compared to the S3 it is a huge improvement and very smooth ride! Love the S6!
12 November 2025
Reply from VanMoof
Hallo Karel,
Great to hear you are enjoying the ride so much. It is nice to know the S6 makes such a difference for you. Thanks for sharing your enthusiasm and enjoy every ride!
A good experience
A good, trustworthy and solid experience so far. Hope it will stay like this.
8 November 2025
Reply from VanMoof
Hello and thank you for sharing your experience with us.
We're truly happy that you're enjoying your bike.
Happy Riding!
S6 software failure :,(
Pre-ordered the new S6 in juli, and knew I had to wait for it. Unfortunately due to strikes in Rotterdam the bike was delivered even later than expected, beginning of November. I was really happy when it finally arrived. Unfortunately after one day use, an internal software issue made sure the bike was unusable and didn’t react or cave a sign of life. So I had to bring it back to wait even more. Good thing is I just got news that a new bike will be delivered, but I have to wait again until it arrives. It almost half a year since ordering and using my brand new bike. I’m quite disappointed, hope it will work this time and don’t have to wait for long.
11 November 2025
Reply from VanMoof
Hello Jaimy, thank you for taking the time to share your experience, and we’re truly sorry for the long and frustrating journey you’ve had with your S6. Unfortunately, the unforeseen delays we experienced had a significant negative impact on your experience, and for this we are truly sorry. We completely understand your disappointment.
We’re glad to hear a new bike is already on its way, and we appreciate your patience. Our team is doing everything possible to ensure your replacement arrives quickly, so you can enjoy the ride as intended.
If there’s anything we can do in the meantime, please don’t hesitate to reach out to our Support Team, we’re here to help.
Bike is excellent, but…
Bike is excellent! Wonder if you see the website. Looks flashy, but you cannot find your way at all.
Accessoories fully hidden, cannot do ‘undo’ when in the basket with check-out…. Basket on bike could not be ordered and delived (out of stock unfortunately). Same as spring underneath the sadle
8 November 2025
Reply from VanMoof
Hello and thank you so much for your feedback, we’re really happy to hear you’re enjoying the bike!
We’re sorry to hear that navigating the website and ordering accessories has been frustrating. We absolutely want this experience to be smooth, so your comments are very helpful. We will make sure to share your valuable feedback internally.
Regarding the basket and the spring under the saddle not being delivered: this definitely shouldn’t happen. Please contact our support team with your order number, and we’ll make sure the missing items are sent to you as quickly as possible.
Thanks again for sharing your experience.
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