The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately. I was not put on ho... See more
Company replied
Company details
- #29 of 51 best companies in Bank
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The app is very easy to use
The app is very easy to use. Ease of making payments and clear information
13 August 2026
Reply from Vanquis
Hi Valerie - We appreciate your positive feedback and 5-star rating! We're so happy to hear that our app is easy to use and that making payments is simple for you.
Rachel - Customer Experience
Vanquis was easy too sign up to app is…
Vanquis was easy too sign up to app is so easy to use if not very good with technology
15 August 2026
Reply from Vanquis
Hi Susan - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that signing up was easy and that you find our app user-friendly.
Rachel - Customer Experience
I have had a very positive experience…
I have had a very positive experience with Vanquis Bank. Their service is straightforward, reliable and easy to use. The app is clear and convenient, making it simple to manage my account and keep track of payments.
15 August 2026
Reply from Vanquis
Hi Anna - We're so happy to hear that you've had a very positive experience with us! It's wonderful that you find our service straightforward, reliable, and easy to use, and that our app helps you manage your account and track payments.
Rachel - Customer Experience
They hound you if you miss a payment
They hound you if you miss a payment, emails far too often and after 7 years no credit increase closing the account
15 August 2026
Reply from Vanquis
Hi Maria - I'm sorry to hear we have fallen short of your expectations and that you will be closing your account. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
Reply from Vanquis
Hi Reza - We are so happy to hear that you had such a positive experience with our customer service and found our options valuable. Thank you for your kind words!
Rachel - Customer Experience
Reply from Vanquis
Hi Jacquie - Thanks so much for your 5-star review! We appreciate your kind words and are glad to hear you have never had any issues with us!
Rachel - Customer Experience
Never have any problems with them
Never have any problems with them. First class service.
14 August 2026
Reply from Vanquis
Hi David - We're so glad to hear you've consistently received first-class service from us. Thank you for your kind words!
Rachel - Customer Experience
Reply from Vanquis
Hi there - We're so glad to hear you've consistently received a brilliant service from us. Thank you for your kind words!
Rachel - Customer Experience
This is an honest review of vanquis…
This is an honest review of vanquis services I have been an customer for many years and I have never anything but the best of service polite and dedicated staff who are knowledgeable and patient highly recommend their services to anyone by Johnny Enoch
14 August 2026
Reply from Vanquis
Hi Johnny - We are so pleased to hear about your positive experience as a long-standing customer. It's wonderful to know that our dedicated and knowledgeable staff have consistently provided you with excellent service. Thank you for your kind words and recommendation!
Rachel - Customer Experience
Brilliant credit card company
Brilliant credit card company . They really helped me 16 years ago when through my own stupidity, my credit score went through the floor .
Cant recommend them enough and through them ive taken control of my credit and finances
14 August 2026
Reply from Vanquis
Hi David - We're so glad to hear we could support you in taking control of your finances and credit over the years. Your positive feedback truly means a lot to us!
Rachel - Customer Experience
Everything works very smoothly
Everything works very smoothly, though I did have some difficulty understanding the instructions for setting up the new app. Generally I'm very impressed with the service.
14 August 2026
Reply from Vanquis
Hi Andrew - We're so glad to hear that you're generally impressed with our service and that everything is working smoothly for you! We also appreciate your feedback regarding the app setup instructions and will certainly take this into consideration for future improvements.
Rachel - Customer Experience
Been with the company a while know …
Been with the company a while know ,never had any problems really good communication app easy to use
14 August 2026
Reply from Vanquis
Hi Susan - We appreciate your positive feedback and 5-star rating! We're so happy to hear that you've had a great experience with us and find our app easy to use.
Rachel - Customer Experience
Reply from Vanquis
Hi Manuel - We appreciate your feedback and are so glad you found it easy to use and acceptable everywhere. Thank you for your five-star review!
Rachel - Customer Experience
I dislike the fact that you are putting…
I dislike the fact that you are putting my interest rate up for no apparent reason- I have been with you for many years and it feels like a slap in the face
In response to your reply about it being a fair increase I would like to point out that 49.9% on purchase interest and 69.9% on cash interest is not really that fair
A better reply would have been that you would revert back to the interest rate that I was paying
2 slaps now
14 August 2026
Reply from Vanquis
Hi David - We appreciate you sharing your concerns regarding the interest rate adjustment. We strive to set rates that are fair and competitive while ensuring we can continue to provide quality services to all our customers. If you would like to raise a complaint, please do call us on 0330 099 3000 and a member of the team will happily assist.
Rachel - Customer Experience
Reply from Vanquis
Hi there - We are so happy to hear that you love everything about us! We truly appreciate your positive feedback. Thank you for taking the time to share your experience.
Rachel - Customer Experience
Reply from Vanquis
Hi Ann - We are so happy to hear that you had a positive experience with our customer service and felt secure. We appreciate your excellent feedback!
Rachel - Customer Experience
excellent helpful and professional
An excellent and helpful response to my request and very professional from the member of staff i spoke with.
14 August 2026
Reply from Vanquis
Hi Barbara - We're so pleased to hear that you received an excellent and helpful response to your request, and that our staff member was very professional.
Rachel - Customer Experience
Easy to use app ideal for watching your…
Easy to use app ideal for watching your spending and balance
13 August 2026
Reply from Vanquis
Hi Stephen - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to use for watching your spending and balance.
Rachel - Customer Experience
I fully trust Vanquis
I fully trust Vanquis. Having the app is great to keep an eye on things. There was a couple of charges on my card which definitely was not from me. As soon as I saw them, I contacted Vanquis and it was sorted really quickly. That card was cancelled and a new one was dispatched really quickly.
I use it for all my purchases as I can see straight away what I have spent. Also the money back by shopping in certain places, ie Iceland is brilliant. Yes I've taken advantage of that a couple of times.
Thank you so much for making things so easy.
14 August 2026
Reply from Vanquis
Hi Julie - We are so pleased to hear about your positive experience with us and that you trust our services. It's wonderful to know that our app helps you keep track of your spending and that we were able to quickly resolve the unauthorized charges you noticed. We are also delighted that you're enjoying the benefits of our cashback program, especially with retailers like Iceland. Thank you for sharing your feedback; it truly motivates us.
Rachel - Customer Experience
Been with them about 12 years or so
Been with them about 12 years or so, never had any issues with them.. a few years ago they secured a £400 refund that the seller had been messing me about with.. Great ongoing service.
14 August 2026
Reply from Vanquis
Hi Glen - We are so pleased to hear about your long-standing positive experience with us over the past 12 years! It's wonderful to know we could assist you with securing that refund. We truly value your continued trust and loyalty.
Rachel - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.