I have used my Vanquis card more recently due to the offers you provide to your customers. I am referring to your 0% for 6ths money transfer with a 4.9% handling fee. Like most responsible people I al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App works well, customer service is good, amounts of credit is good, putting snoop that seems dodgy, offering limits above payments levels thats not a good thing actually, card works well in other cou... See more
Company replied
When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
Very simple and easy to follow process for applying, and full support provided with the app. Never really wanted to go down the credit route however, cost of living and low wages lends the use of a cr... See more
Company replied
4.4
Excellent
44k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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NO NEVER AGAIN
Wasted my time on call asked for help was made to do a form
On call, the advisor kept on going on hold and asking the same questions thought I was getting somewhere until she said unable to help and can set up a DD instead. Vanquis is useless as always
Once I’ve paid off the account I’m closing the account.
10 October 2026
Unprompted review
Reply from Vanquis
Hi there - I am very sorry to hear about your frustrating experience on the phone. It is disappointing to learn that you were kept on hold repeatedly, asked the same questions, and ultimately left feeling unsupported after taking the time to call us.
I have asked Trustpilot to request some information from you so we can investigate this further. Unfortunately, I haven't received a response from you.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website.
Rose - Customer Experience
Partnership.
I would like to thank you guys for the experience. This card is fantastic to build up a credit score. The credit limit given to me gives me confidence every time i go abroad. I hope that our partnership lasts forever.
10 October 2026
Reply from Vanquis
Hi Marcos. We are so pleased to hear that your card has been a great tool for building your credit rating. It is wonderful to know that your credit limit provides you with peace of mind whenever you travel overseas. Thank you for your kind words and for choosing us to support your financial journey.
James - Customer Experience
You block my access to my account…
You block my access to my account severally under the pretence of suspecting g someone using and the process of getting on is difficult.
11 September 2026
Reply from Vanquis
Hi Mikail - Thank you for your feedback. I have tried to contact you this morning to discuss this issue further but was unable to reach you.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website.
Rose - Customer Experience
Always helpful good customer service
1 October 2026
Reply from Vanquis
Hi Brian. We are so happy to hear that our team was able to provide you with such helpful assistance! We truly appreciate you taking the time to share your positive feedback with us.
James - Customer Experience
Reply from Vanquis
Thank you Diane, for taking the time to leave your review. We're glad you enjoyed your experience with our smooth service.
James - Customer Experience
Smooth transactions
There was no hassle or complication in using vanquis, in the country or abroad. All my transactions went smooth with no concerns at all.
26 August 2026
Reply from Vanquis
Hi Norman. We're so happy to hear that your experience using your card has been seamless both at home and abroad! It's wonderful to know that all of your payments went smoothly without any issues. Thank you so much for taking the time to share your positive feedback!
James - Customer Experience
Reply from Vanquis
Hi Elena. Thank you for your 5 Star Review. We are pleased to hear you are happy with the card. Your review is greatly appreciated.
James - Customer Experience
Always upfront with all options…
Always upfront with all options explained, no hidden fees or interest changes. A great company who seem to value their customers.
9 October 2026
Reply from Vanquis
We are so pleased to hear about your positive experience! Transparency and honesty are deeply important to us, so it is wonderful to know that you appreciate our clear communications and feel valued as a customer. Thank you for sharing your feedback with us.
James - Customer Experience
Reply from Vanquis
Thank you so much for the 5-star rating! We are thrilled to hear that your experience with our platform has been seamless and hassle-free. Your positive feedback means a lot to our team, and we will keep working hard to ensure everything continues running smoothly for you.
James - Customer Experience
Reply from Vanquis
Thank you so much for the 5-star rating and wonderful feedback. We are thrilled to hear that you are having such a positive experience with our services and appreciate your high recommendation.
James - Customer Experience
Reply from Vanquis
We are so glad we could step in and assist you when you needed help the most. Thank you for your review.
James - Customer Experience
Always helpful
Vanquis card services have helped me to a better credit score and they have always been very supportive of things are not going so smoothly
9 October 2026
Reply from Vanquis
Hi Arthur, We are so pleased to hear that we have been able to support you in improving your credit rating and that our team has been there for you whenever things have gotten challenging. Thank you so much for taking the time to share your positive experience and kind feedback!
James - Customer Experience
Vanquis for me is the best card
Vanquis for me is the best card coming to my life i recommend for every person.
9 October 2026
Reply from Vanquis
Hi Jean - It is wonderful to hear how much value our credit card has brought to your life. Thank you for taking the time to share your recommendation with others.
Rachel - Customer Experience
I really like Vanquis there app is…
I really like Vanquis there app is really easy to use and when I applied for the card I got a instant decision and has been great in helping build my credit report
9 October 2026
Reply from Vanquis
Hi Mark - We are delighted to hear that you had a smooth application process and received a quick decision. It is fantastic to know that the mobile app is working well for you and that we can support you in building your credit score. Thank you for sharing your great experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Sandra - We appreciate your feedback and are so glad to hear that our team was smooth to work with and provided great assistance. Thank you for sharing your positive experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi Patricia - Thanks so much for your 5-star review. I'm pleased everything is ok for you!
Rachel - Customer Experience
Reply from Vanquis
Hi Philip - We are so pleased to hear that you are having such a great experience with your card. Thank you so much for taking the time to share your positive 5-star feedback with us!
Rachel - Customer Experience
Good service
2 October 2026
Reply from Vanquis
Hi Ravikumar - Thank you so much for your 5-star review. I'm so pleased you feel Vanquis are providing a good service!
Rachel - Customer Experience
Reply from Vanquis
Hi Ian - We are glad you enjoyed your experience with our smooth process and appreciate the recommendation.
Rachel - Customer Experience
Am being charged very high interest…
Am being charged very high interest every month😡😡😡
3 September 2026
Reply from Vanquis
Hi there - Thank you for sharing your feedback with us. Interest rates are influenced by a variety of factors. We strive to set rates that are fair and competitive while ensuring we can continue to provide quality services to all our customers.
If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: 0330 099 300 and a member of the team will happily assist.
Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
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