Vanspace3d Reviews 286

Reply from Vanspace3d

Updated Nov 4, 2021

Hi Grace,

I am sorry to respond so strongly and have to disagree with you in a review however, what you have stated is simply not true.

We are able to see your log in history and if you have not logged, you are absolutely entitled to a refund - That is your consumer right.

We have even enhanced this right for you from 14 days to 30 days, so if you have not logged in within 30 days, yes you will receive a refund.... always

If you have logged in, an automatic refund is not due just because you want one, we are going to want to know why and if it is in any way an attempt to use our software like a free trial, have ample time to create a layout and then request a refund, we will decline.

After reviewing a recent refund request from you, we can see that you did indeed log into your software on more than one occasion.

You also have not reported any technical issues.

In fact the software that we provided has worked perfectly for you and the features that you need to create any template that you wish are provided.

You wanted a particular template that is not very popular with our users, we advised how to create it easily, you said you did not want to.

We are happy to respond to any review however with this one, it is important to be factual.

Kind Regards

Sarah
vanspace3D Support Team

Reply from Vanspace3d

Oct 28, 2021

Hi Kathy

This is really good to hear!

You are quite right, we have been very busy developing and now releasing our brand new V3. We are so pleased to hear that all of the hard work was worth it.

We would love to see the layouts that you are creating, would you mind sending some images?

Look forward to hearing from you

Kind Regards

Sarah
vanspace3D Support Team

Reply from Vanspace3d

Oct 20, 2021

HI Dave,

Thanks for this great review, I am pleased that advising you to hover over the object that you want to colour, waiting for it to reflect the change, worked.

It does need to be this way as each object has separate elements that can be coloured individually so hover on the element, then click when you want the colour to take effect.

For the brightest white, use the lightest plain opaque texture and enter the Hex Code FFFFFF, these guides will explain further

https://support.vanspace3d.co/hc/en-us/articles/4406451502609-Colour-Objects-2-Change-the-colour-of-a-provided-material-

I hope this helps, let us know if you need any other tips.

Kind Regards

Sarah
vanspace3D Support Team

Reply from Vanspace3d

Updated Oct 12, 2021

Hi Deives

What an absolutely fabulous review.

It is so lovely to hear that today you were able to start making your dream a reality, we are so pleased to be part of that.

Without even attempting to locate your account I can guess that you are using our brand new V3 launched only this week, what a great start to a new version for us.

We would love to see what you create, please keep in touch and share your creation with us

Kind Regards

Team vanspace

Reply from Vanspace3d

Updated Oct 15, 2021

Hi Michael,

Thank you for your review however after searching our full database, I was unable to locate any account in the same of Michael Koziovsky or variation of.

I am also unable to locate any emails sent to us in this name.

1. Our V3 Custom template does not generate a box unless you only enter the width, height and length dimensions. The features are there for you to also create the slopes and curves of the walls accurately.

2. We do not ignore anyones email. We respond to all that we receive and are available via Live Chat and Facebook Messenger also.

3. Drawing your design is nowhere near as much fun, it also will not provide you with 3D images such as these https://www.facebook.com/vanspace3DS/videos/630929764738973

$19 is an amazingly low price and will be going up to $47 at the end of the month. There is no other software dedicated to van conversion that allows you to create anything similar.

Kind Regards

Team vanspace3D

Reply from Vanspace3d

Oct 6, 2021

Hi

I wanted to respond personally to this review as I was the one that gave authorisation to block you from being able to comment any further.

Copying and pasting the same comment multiple times on each Social Media platform, seeking out different threads and actually attempting to respond to customers very valid questions with your same comment again, is flagged within our media suite as spam.

After my team raised what you were doing, I located an email from you sent only an hour before, took screen shots of the comments ( the same one, posted multiple times) and gave authorisation for your accounts to be blocked.

A. All comments are welcome, Spam is not
B. We had received your email in the hours before and so a line of communication was open.

Our V3 has just been released and we are in the process of migrating our users in large chunks at a time to their new vanspace dashboard, this is a slow migration so that we ease the traffic to not only the new dashboard and download area, but our Support Team too.

To migrate all at once, would be many thousands of people trying to access at one time.

As much as we want this to be the smoothest process possible, there will be a few hiccups along the way. Even FACEBOOK has them as we have all seen recently.

As I have been overseeing the migration myself over the past few weeks and the coming few days until completed, I have tested all sites, links and downloads multiple times each hour.

Our login page is working correctly although we have guided many to reset the password as we have moved to One Pass login.

The email that we have received from you originally was aggressive and our team have responded wonderfully. Offering as much help and guidance as possible and using a tone in such circumstances that they should be very proud of.

I can see that a further response has been received from you which indeed does show that you have logged into your new dashboard successfully however, have received an error when in the home and downloads screens.

We had one similar report two days ago with the exact same error but on the bonus screen, we resolved this within hours for that user.

We are looking into this and will come back to you as soon as we have the answer. To find the answer we attempt to replicate on the same type of system and with the other user I mention, it was due to their pop up blocker.

Our V3 is fantastic, certainly not from the 90's and it is of no benefit to us to provide you with a software that you can not access. We are working hard to make sure that you can and will be back with you in email as soon as possible.

Sarah
Team vanspace

Reply from Vanspace3d

Updated Sep 16, 2021

Hi,

We strongly refute your review.

Our software can not be limited if it allows layouts such as these to be created

https://www.facebook.com/vanspace3DS/videos/383752766638065
https://www.facebook.com/vanspace3DS/videos/1517163741997206

When viewing these, you will notice many more appear on the right-hand side, all created with the very same software that we provide you with.

In the same place, you will also view many created by our customers, some just normal people wanting to create their own van, some professional van builders.

We do provide our software in good faith, exactly as requested during purchase.

Due to the name that you have used within your review I am not able to locate any correspondence with you however if you have requested a refund, we will have responded by asking for further information. Of course, this would happen.

It seems that rather than provide this, you have chosen to create a review which does seem to be a common theme in the very small amount of reviews that we have had in the last 18 months since conception.

This equates to 3 reviews a week leaving thousands of happy customers.

You may think it acceptable to use the name and title that have, we do not however Trust Pilot seems to think that these terms can be used unfounded.

It is a shame as I can assure you that had you simply allowed the procedure to run its course, there would have been a favourable outcome.

Addressing the points that you have raised

1. functionality is extremely limited.
You can create anything in our software, sometimes it's the knowledge of the software that is limited, hence our amazing Support team to help you.

2. More than 200 new objects are being added in our next update however, you still will need to use the 3D shapes provided if you want something very specific, just like we use in all of the layouts that we create.

https://support.vanspace3d.co/hc/en-us/articles/360020670197-Using-the-3D-Shapes-to-create-what-ever-you-need

3. Links to Amazon
We receive a high number of questions regarding this, specifically 'Can I purchase what I use in your software' and so we made this possible, You are not at any time forced to do this

4. They know it is not worth it

We are providing a fantastic software that does exactly what it says on the tin, for $19 per year
We also provide the only software dedicated to van conversion
We are not CAD software that costs thousands, but we are very close.

Kind Regards

John
vanspace3D Service Team Manager.

Reply from Vanspace3d

Sep 1, 2021

Hi,

Thank you for your frank review; we do value all.

I am just going to provide some information to explain why some things work the way you have mentioned.

1. The file name is an oversight by our Development Team during the last updates; our V2 is no longer a Beta and has not been for some time.

2. AutoSave will overwrite the original file each time as this is the primary data created originally. As you progress with your layout, AutoSave will update the file so no loss of work will occur.

You do not have to use AutoSave if you do not wish to; the manual save feature is also available.

3. The Quad does load in the way that you describe, and although it is clickable, we agree with you that it should be easier and will change this. Thank you for this suggestion.

4. The wheel arches can appear 'split' as we offer moveable wheel axles; however, these do not hinder your layout.

5. We are introducing a brand new Gizmo function in V3, which will be released shortly.

6. There are 100+ pre-made objects in our V2, with another 200+ being added in V3 however we are never going to be able to provide the multiple variations of each item of furniture that would be needed to suit the shape of every single van.

It is also doubtful that you will use standard shaped furniture in a van conversion.

We offer 3D shapes that you can be very creative with to make your items bespoke https://support.vanspace3d.co/hc/en-us/articles/360020670197-Using-the-3D-Shapes-to-create-what-ever-you-need

Finally, yes, there are 61 tips to save thousands; however, we take on board your feedback on viewing only online. We will certainly take steps to change this as we appreciate that many van lifers will not have access to the internet at all times.

Kind Regards

John
Team vanspace

Reply from Vanspace3d

Aug 23, 2021

Hi Jose,

Thank you for your very honest review, it is much appreciated.

We are the first to say that it is not perfect, We always want to improve and do so every day with our Development Team.

Thank you for understanding what we are doing for the vanlife community, we really do provide software that enables you to create your van layout in 3D where you can be as detailed or basic as you like.

You have spoken with India and Danielle in our Support Team so I will let them know of the kind words that you have given about your communications with them.

Kind Regards

Sarah
Team vanspace

Reply from Vanspace3d

Updated Aug 24, 2021

Hey Stephen

Thank you for your review, we do appreciate it all.

I have been able to locate an account in the name of Stephen Watt however, unfortunately, I have not been able to locate any correspondence with our Support Team at all.

That really is a shame as there are a few things that we could have helped with.

Downloading should take minutes only, It is a straightforward download and unzip. Any issues that you may have had, we can help.

I am not sure what you may mean regarding the navigation tool, and as someone who uses it daily, I have not experienced this at all and would like to know exactly what is happening there for you.

We have over 100 pre-made objects that you can use in your layout (with another 200+ being added in V3) however, we will never be able to provide variations of all to suit everyone, that is why we supply 3D shapes so that you can create your own (or adapt existing ones)

You will very rarely use standard-sized objects in van conversion so these are going to be invaluable to you. You can read more about this here https://support.vanspace3d.co/hc/en-us/articles/360020670197-Using-the-3D-Shapes-to-create-what-ever-you-need

AutoSave is only to be used as a safety net, the user selects the time interval that this flashes up. Personally, I set it as every 30 mins and save it manually after placing a new object.

The files are vandata files. Specific to vanspace and stored locally on your device.

Finally, yes, there is a recognised bug in the mirror feature, the update is imminent however, we also have a fix that you can use. Bugs are normal in all software and we jump on them quickly.

Again thank you for your review, we are always here to chat with our users so really can not recommend enough getting in contact.

Kind Regards

Sarah
Team vanspace

Reply from Vanspace3d

Aug 17, 2021

Hi Zade,

I am a little confused by this review as I have been speaking with you myself.

You had contacted us requesting a refund however, you stated that you had been charged twice.

We had to respond to ask for the correct email address of your account as the wrong one had been provided, once received we were unable to locate any double charges.

We then responded asking you to provide some further information to help us locate this, to which this morning we have received a response stating that the fault lay with your banking app and that you had not been double charged.

I had already responded prior to reading this review with a satisfactory resolution for you.

I think a 1-star review for dealing with your query exactly how you wanted us to is very unfounded.

With regard to your comments on our software, we are always improving with every single update and appreciate all of the feedback that we receive, however, we must be doing something right for our customers to be able to create layouts such as these

https://www.facebook.com/vanspace3DS/videos/4581745058521383

Kind Regards

Sarah
Team vanspace

Reply from Vanspace3d

Aug 16, 2021

Hi Kelly,

Thank you for your review.

Our software will not look like the advert whilst in the design stage this is true.

Our advert is an animation giving multiple design ideas, and does not show any interaction at all

Clicking on more info ( you have to do this to purchase so you can not miss it ) will show you the software in action and being used.

Once you have created your layout, the results are indeed just like those shown in our advert, you can check many examples here.

https://www.facebook.com/vanspace3DS/videos/2912697009011015

Kind Regards

John
vanspace3D Service Team Manager

Reply from Vanspace3d

Aug 14, 2021

Hi Chris,

Due to your comments to our Team regarding van conversion companies in what you call a 'lower socio-economic country', we refunded you in full so that we do not have to endure this kind of communication.

Our users are from all over the world, and we love them all.

Kind Regards

John
vanspace3D Setvice Team Manager

Reply from Vanspace3d

Aug 14, 2021

Hi Josiah,

Thank you for your very constructive review.

It is really good that you feel our software is easy to use, and that you also appreciate the selection of templates that we offer.

We do value all feedback and so I can confirm that the following features are being added in our next update very shortly.

200+ new pre-made objects - all suggested by our users
Layering so that grouped objects can be hidden to allow for section viewing

Snap to wall is not possible with a van shaped template. The outside area of the template must remain interactive so that objects such as vents are visible both externally and internally.

Snapping to wall would mean that this would not be possible. It would also cause objects to slant to the shape of the van template which, when for example you are placing wall cabinets, would not be helpful to your layout.

By exporting to drawings, you mean blueprints, which will be found in software that cost hundreds/thousands. We offer dedicated software for van converters for $19 per year.

Finally, our refund policy is very clear and transparent and displayed prior to and during the purchase process. This really should be read in full.

We always refund in full if there is a technical issue with our software that we can not resolve.

I am sorry that you feel that this would not be helpful when creating your layout however due to the vast amount of users that feel differently, we know we are doing something right.

Kind Regards

John
vanspace3D Service Team Manager

Reply from Vanspace3d

Aug 12, 2021

Hi Alan,

Thank you for your review, we really do appreciate it.

You are quite right as $19 for one years access for the only software dedicated to van conversion, it is incredible.

We do have a great library of vans and with the new features coming in V3, it will be pretty much unlimited.

The reason for this is that every single pre-made van template will be totally adjustable so if we don't have your correct year, it will not matter.

The new custom template generator means that you will be able to create just about every kind of template, OK you are not going to be able to create boats and helicopters but then we would not be called vanspace.

We are adding 200+ more pre made objects in V3, all requested by our users however, the 3D shapes that we also offer are invaluable for creating your own.

You can check out some examples here

https://support.vanspace3d.co/hc/en-us/articles/360020670197-Using-the-3D-Shapes-to-create-what-ever-you-need

We also have a new nifty feature for the new objects in that all can be separated into elements, and each one adjusted to fit your needs.

I can't agree that only basic designs can be created as we have some incredibly detailed ones being shared with us by our users on our Social Media.

If you would like to have a chat about what you are looking to create, our Support Team can help so we hope to hear from you

Kind Regards

Sarah
vanspace3D Support Team

Reply from Vanspace3d

Aug 12, 2021

Hi Paul,

Thank you for your review and your faith in us and our software.

We won't let you down, V3 is going to be fantastic.

Kind Regards

Sarah
vanspace3D Support Team

Reply from Vanspace3d

Aug 9, 2021

Hey Mitch,

I am really sorry to hear that you feel this way.

If you want to check out our Instagram, you can actually see some great layouts shared with us by our users.

We are not a CAD software, and so you really do not need any experience at all.

Even if you have no experience with living design software, we have walkthroughs, tutorials and guides that cover everything.

It does matter to us that you think our software is not user friendly; however, it is essential also to understand that you are not dealing with square shapes rooms and straight walls, but sloped and curved shapes of very different sizes.

I have reviewed your communication with our Teams and put the swearing to one side they have received; they really have tried to help you.

You have mentioned that you are finding the software slow on your system, which we can help with very easily once we have received some information about your system.

I can see that we responded within 24 hours to your original email; however, you mentioned that you had deleted and not read it. Once you informed us of this, we resent it.

All we need now is to get this information to advise if we can resolve it.

If we can not, we will refund you in full, but we are going to try.

I look forward to hearing from you.

Kind Regards

John
vanspace3D Service Team Manager.