I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more
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Review summary
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Reviews shaping this summary
Always experienced great customer service with Vapemate, prompt and personal response every time and any issues that do arise are dealt with swiftly. A recent order was damaged in transit by the third... See more
I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more
Company replied
I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more
Company replied
Company details
About Vapemate
Written by the company
Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.
There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.
Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.
All our eliquid is:
-100% British made and produced at our facility in the UK
- Has more than 150 Flavours across our 3 ranges giving you a superb selection
- 0mg to 18mg nicotine strengths available
- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.
There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.
Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.
All our eliquid is:
-100% British made and produced at our facility in the UK
- Has more than 150 Flavours across our 3 ranges giving you a superb selection
- 0mg to 18mg nicotine strengths available
- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.
Contact info
Bolton North Business Park, Unit 52, 1st Floor, Rossini Street,, Childerditch Hall Drive, BL18DL, Bolton, United Kingdom
- 08081687551
- cs@vapemate.co.uk
- www.vapemate.co.uk
4.6
Excellent
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been ordering from Vapemate for…
I've been ordering from Vapemate for years and and have always received first class service from them. I recently made a mistake with an order and the return and refund process was handled impeccably. Their own menthol liquid is by far the best menthol on the market and I've tried a lot.
10 February 2026
Unprompted review
Reply from Vapemate
Thank you so much for your fantastic 5 star review and for being a loyal Vapemate customer over the years!
We’re thrilled to hear that our team has consistently provided first-class service and that your recent return and refund experience was smooth.
It’s wonderful to hear you enjoy our menthol liquid so much, your feedback truly means a lot. We’re grateful for your support and look forward to serving you for many more years to come!
The Vapemate Team
Outstanding customer service
I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and the fault was mine, not theirs. I stuffed up the order finger fumbling and in too much of a hurry.
Contacted customer services and they were absolutely understanding and explained how to return the incorrect product and sort it out. All done as rapidly as humanly possible and very pleasant to deal with as well. They should also get an extra star for NOT using the appalling Evri for their deliveries. Highly recommended.
29 January 2026
Unprompted review
Reply from Vapemate
Thank you so much for your fantastic 5 star review!
We completely agree! How things are handled when things don’t go perfectly really matters, and we’re thrilled we could turn your ordering mishap into a smooth experience. It’s great to hear our team was helpful, understanding, and quick in sorting out the return.
We also appreciate your kind mention of our delivery choices, it means a lot! Thank you for recommending us so highly, and we look forward to seeing you again soon.
The Vapemate Team
Great customer service
We have been having problems with the Innokin cool fire pulse vape. We have replaced 2 under warranty and one of the replacements has developed the same problem. Vapemate and Zoe in particular have been extremely helpful in resolving this problem.
13 January 2026
Unprompted review
Reply from Vapemate
Thank you so much for your 5 star review!
We’re glad to hear that Zoe and our team could assist you with the issues you’ve experienced with your Innokin Coolfire Pulse vape. Resolving warranty concerns quickly and making the process as smooth as possible is very important to us, and it’s wonderful to know you felt supported throughout.
We really appreciate your kind words and your continued trust in Vapemate. We’re here whenever you need us!
The Vapemate Team
Sent out moldy and expired e liquid with long delivery and no refund.
Sent out moldy and expired e liquid with long delivery and no refund.
31 October 2025
Unprompted review
Reply from Vapemate
We’re very sorry to hear about your experience and take claims of defective products very seriously. We did try to contact you via both email and phone to resolve this issue, but unfortunately, we didn’t receive a response.
We always aim to provide safe, high-quality products and prompt support, and we would still like the opportunity to make this right. Please get in touch with us directly on 0330 1079912 or email us at cs@vapemate.co.uk with images of the expiration date and batch number so we can investigate the matter and arrange a replacement or refund if appropriate.
Customer service
I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication after the call was through email and has been clear and concise.
Helpful, friendly and will continue to use these guys for future purchases :-)
11 December 2025
Unprompted review
Reply from Vapemate
Thank you so much for your 5 star review!
We’re delighted to hear that Zoe and our team could assist you with your device and provide clear, friendly communication throughout the process. It’s wonderful to know you’ve had a positive experience and feel confident continuing to shop with us.
We really appreciate your support and look forward to helping you with your future purchases!
The Vapemate Team
I placed just a small order after…
I placed just a small order after reading some negative reviews but I have had no issues whatsoever. Ordered on Monday 7th July and items were delivered today, Wednesday 9th July and that was using their standard free 3-5 days delivery and my order was here In 2.
Absolutely no complaints at all. I will be placing another order today.
Thank you 😊
9 July 2025
Unprompted review
Reply from Vapemate
Thank you so much for your wonderful 5 star review!
We’re thrilled to hear that your order arrived quickly and smoothly, even faster than expected with standard delivery. It’s great to know you had a positive first experience, and we can’t wait to help with your next order!
We really appreciate your support and kind words, it means a lot to all of us here at Vapemate!
The Vapemate Team
Very Poor Service
At time of writing, I've been waiting 10 days for my order to be dispatched. I was sent an email a couple of days after I made the order saying they were out of stock of some of the items and was given a partial refund. Since then I've heard absolutely nothing, and it isn't good enough.
4 June 2025
Unprompted review
Reply from Vapemate
We’re very sorry to hear about your experience and understand how frustrating delays can be. Our team did issue a partial refund for the out of stock items, but it seems our communication fell short after that, and we sincerely apologise for that lapse.
We would like the opportunity to resolve this for you. Please contact us directly on 0330 1079912 or email us at cs@vapemate.co.uk so we can arrange a suitable resolution. Your satisfaction is very important to us, and we appreciate the chance to make this right.
Very good
I hadn't heard of vapemate until I searched for a mod I wanted to buy & saw they had it cheaper than elsewhere. I didn't know what to expect from the company but the service was excellent. I ordered on Saturday and delivery was on Monday. The product is as advertised and works as it should. Overall I'm very satisfied and will be ordering from vapemate again in future.
14 April 2025
Unprompted review
Reply from Vapemate
Thank you so much for your fantastic 5 star review!
We’re delighted to hear that your first experience with Vapemate exceeded expectations and that your order arrived quickly. It’s wonderful to know the product met your needs and that you’re satisfied with our service.
We really appreciate your support and look forward to helping you with future orders!
The Vapemate Team
Absolutely rubbish customer service and…
Absolutely rubbish customer service and did not get back to mine or my dads emails after he spent 6.99 on next day delivery before 3pm and still has not gotten his order
10 March 2025
Unprompted review
Reply from Vapemate
We’re very sorry to hear about your experience and completely understand your frustration regarding the delay and lack of communication. We want to assure you that there have been recent changes to our training and processes to prevent situations like this from happening in the future.
We would love the opportunity to make this right and serve you properly. Please contact us directly on 0330 1079912 or via email at cs@vapemate.co.uk so we can work towards resolving this and improve your experience with us. Your satisfaction is very important to us and we appreciate your honest feedback.
The Vapemate Team
absolutely shocking customer service…
absolutely shocking customer service paid for nxt day delivery and woman on phone was about much use a a chocolate tea pot left several emails with support and customer service but no reply will be phoning again tomorrow for a full refund
10 March 2025
Unprompted review
Reply from Vapemate
We’re very sorry to hear about your experience and completely understand your frustration regarding the delay, the service provided overall and lack of communication. We want to assure you that there have been recent changes to our training and processes to prevent situations like this from happening in the future.
We would love the opportunity to make this right and serve you properly. Please contact us directly on 0330 1079912 or via email at cs@vapemate.co.uk so we can work towards resolving this and improve your experience with us. Your satisfaction is very important to us and we appreciate your honest feedback.
The Vapemate Team
Absolutely 1st rate company
I have been a customer with Vapemate for some time now and have always been impressed with their professionalism, efficiency and the quality of their products. I recently had an issue with an E liquid order, and was greatly impressed with how promptly and helpfully it was dealt with. They went above and beyond my expectations! Could not recommend them more emphatically!
19 September 2024
Unprompted review
Reply from Vapemate
Thank you so much for your amazing 5 star review!
We’re thrilled to hear that, as a valued customer, you’ve consistently found our service professional, efficient, and helpful. It’s fantastic to know we could resolve your recent issue promptly and exceed your expectations, we always strive to provide outstanding service at all times!
Your enthusiastic recommendation means a lot to the whole team, and we truly appreciate your continued support. We look forward to seeing you again soon!
The Vapemate Team
Great company
Great company. Have used for quite a while now. Stacey is always very helpful. Good flavours and great price. Delivery is very good. Would really highly recommend this company. Had a problem with my VIP points and Stacey resolved it very quickly. Best American Red taste I have found.
12 April 2024
Unprompted review
Reply from Vapemate
Thank you so much for your fantastic 5 star review!
We’re delighted to hear that Stacey and the team have been able to help you and that you’ve enjoyed our flavours, prices, and delivery service. It’s great to know your VIP points issue was resolved quickly and that you’ve found your favourite American Red taste with us!
Your recommendation means a lot, and we truly appreciate your continued support. We look forward to serving you again soon!
The Vapemate Team
Reply from Vapemate
Thank you so much for your 5-star review!
We’re thrilled to hear you enjoyed a great deal and that your order arrived quickly. Your support means a lot to us, and we look forward to helping you again soon!
The Vapemate Team
Excellent service
Excellent service from Vapemate..I ordered in the the late morning and my items arrived the next morning..I can highly recommend Vapemate to one and all.
4 January 2024
Unprompted review
Reply from Vapemate
Thank you so much for your fantastic 5 star review!
We’re delighted to hear that your order arrived so quickly and that you had an excellent experience with us. Your recommendation means a lot, and we really appreciate your support.
We look forward to seeing you again soon!
The Vapemate Team
I have been a customer for the past…
I have been a customer for the past 2yrd plus with customer service has been very high in satisfaction plus with a new website platform which is so customer oriented on so many levels where one can use the bonus points for a order simplicity in one word
1 August 2023
Unprompted review
I've been using vapemate to purchase my…
I've been using vapemate to purchase my ecig juices for over 5 years now and I have always been happy with everything. Delivery is excellent and usually comes next day. I can't fault them in any way, always a great service. Have spoke to customer service twice in the last few years and they have always been very friendly and helpful.
3 July 2023
Unprompted review
Reply from Vapemate
Thank you so much for your amazing 5-star review and for being a loyal Vapemate customer for over five years!
We’re thrilled to hear that you’ve consistently enjoyed our fast delivery, friendly customer service, and overall experience.
Your continued support and kind words mean a lot to the whole team. We look forward to seeing you for many more years to come!
The Vapemate Team
I've been using Vapemate for about 4-5…
I've been using Vapemate for about 4-5 years now, and have never been let down. If ever things don't go to plan, customer service has always resolved the issue swiftly. On my most recent order, one of the e-liquids was out of stock, and Stacey from customer service sent me 2 bottles of the requested replacement flavour instead of 1, which was very welcome and much appreciated.
11 April 2023
Unprompted review
Reply from Vapemate
Thank you so much, your feedback is appreciated.
Shocking customer service
Shocking customer service. Bought a vape pen and within an hour of use the coil went bang. Tried returning the item and all I had was quibbling and arguing from them. They never replaced it and PayPal, who I paid through, didn't want to know so never got my money back. Avoid this company like the plague.
4 August 2022
Unprompted review
Reply from Vapemate
Hi Jeff, we are very sorry you have had an issue please can you provide us with your order number so we can get this investigated.
Have shopped with this company for…
Have shopped with this company for years and had excellent and swift service. Had a small issue recently with a particular product but Stacey resolved it and I will continue to buy my products from Vapemate. Communication is key, and if you let them know, they will respond and resolve.
15 February 2023
Unprompted review
Reply from Vapemate
Thank you this is good to see, I will get this passed on for you.
Stay well clear
This is an absolutely awful company to deal with. They have been selling out of date products and refuse to issue a refund. I have purchased full price products and been sent items which were all out of date. Vapemate replaced them with more out of date products. Their customer service is appalling as it takes them a week to reply to a message. Stay well clear of this company as they are experts at charging full price and fulfilling orders with out of date products.
7 February 2023
Unprompted review
Reply from Vapemate
A refund has been issued for the devices
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