Vapemate Reviews 

920
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the outstanding customer service, often described as top-notch and second to none. Many appreciate the helpful, friendly staff who efficiently resolve issues and provide quick, personal responses. The overall service and order processing are frequently praised for being fantastic, prompt, and reliable. People particularly value the company's efficiency in resolving various issues, from lost packages to incorrect orders, ensuring swift replacements or refunds. This commitment to customer satisfaction, coupled with loyalty programs, fosters long-term relationships and earns strong recommendations from many.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Order

Consumers find order experiences to be positive, often highlighting fast delivery times and efficient... See more

Product

Clients share ambiguous opinions on products, with some expressing satisfaction with the range and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Vapemate for many years and I can’t really fault any aspect of their offering or imagine using anyone else. Apart from good quality liquids at a good price, their rewards prog... See more

Company replied

Rated 5 out of 5 stars

I've always reckoned you get the measure of a company when things don't go smoothly. Recently placed an order which arrived very promptly as usual, but wasn't what I'd wanted. Checked the order and t... See more

Company replied

Rated 5 out of 5 stars

I called and spoke with Zoe who was very helpful. Vapemate have supported me with a purchase I made 5months ago online and have agreed to help resolve my potentially faulty device. Communication afte... See more

Company replied

Rated 5 out of 5 stars

DUE TO ILLNESS I GET CONFUSED THEN I GET FRUSTRATED. BUT ZOE HAD PATIENCE OF A SAINT, AND DEALT WITH ME, EXPLAINING SITUATION TO ME. THEN I WAS ALL GOOD. I HAVE REGULAR ORDERS, ALWAYS ON TIME.

Company replied


Company details

  1. Electronic cigarette store
  2. Vaporiser shop

About Vapemate

Written by the company

Vapemate offers a massive range of eliquid and ecigarette hardware online at www.vapemate.co.uk.

There's eliquid to suit every vaping requirement, with starter kits for beginners to dripping, squonking and sub-ohm kits and tanks for the most advanced vapers. We have brilliant tasting shortfills and an incredible range of DIY concentrates and accessories.

Plus our customers can enjoy regular rewards with Vapemate Reward Points and our VIP scheme. Or choose a subscription to get your favourite eliquid delivered each month.

All our eliquid is:

-100% British made and produced at our facility in the UK

- Has more than 150 Flavours across our 3 ranges giving you a superb selection

- 0mg to 18mg nicotine strengths available

- Multiple VG options across our ranges: Origins (30% VG), Classic (50% & 70% VG), & Directors Cut (Max VG) & Shortfill Max VG.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

920 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(920)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve used Vapemate for many years now…

I’ve used Vapemate for many years now and I’m very impressed. Delivery is fast (only use the free one) products are great and the flavours are delicious. I’ve recommended Vapemate to many and they are as happy as I am. Thanks guys!

5 July 2020
Unprompted review
Rated 5 out of 5 stars

I have been a Vapemate customer for 3-4 years

I have been a Vapemate customer for some time now and my regular purchase is the VM tobacco. I usually buy approx 14 bottles to get the free delivery option and it arrives in sufficient time.
I use Vapemate as it is slightly cheaper than my local vaping shop and they also do fantastic offers.
There is a very large selection of different flavours of liquid, I've just never been brave enough to try any than my regular flavour but the option is there.

5 July 2020
Unprompted review
Rated 5 out of 5 stars

many decades of cigarette smoking

fter many decades of cigarette smoking, a habit I couldn't break, I switched to vaping - no longer waking up and spending five minutes coughing, a cleaner taste in my mouth and breathing is a lot easier.

5 July 2020
Unprompted review
Rated 5 out of 5 stars

I trust this company they always give their best

I have been using Vapemate for years and I recommend them to everyone I talk to about vaping. Their service is second to none and on the very rare occasion that I’ve had a problem they have dealt with it professionally and quickly.
The liquid are high quality and in my opinion better than in the shops on the High Street.
The only question I’ve ever had is why wouldn’t you use Vapemate it’s that simple

5 July 2020
Unprompted review
Rated 5 out of 5 stars

Regular customer for 4 years now

Regular customer for 4 years now - consistent products; great quality and service. Uber-fast delivery (only ever use the free option, and it’s a couple of days max)

I buy 20 bottles at a time usually, the flavour is the same across all, time after time, Peppermint Origins is the one.

If I’ve ever tried something not to my taste, a non-nonsense exchange has been offered for anything unopened.

I’ve tried many, but Vapemate are the leaders by far.

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Well the delivery came on time the…

Well the delivery came on time the prices are grate the DIY e liquid kit is grate and the lemon Sherbet flavour is so dam nice I will definitely be using this store again.

13 June 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ive shopped with Vapemate for a few years now. For the first time, I was accidently sent the incorrect vape kit which can happen to anyone especially during this difficult time. I contacted the company and they were super quick to sort out my order and get the correct kit out to me. Brilliant customer service, special thanks to Sophie. A great shopping experience and I will keep coming back!

27 April 2020
Unprompted review
Rated 1 out of 5 stars

Awful company,poor customer…

Awful company,poor customer service.Paid 4.95 £ for my order to receive it on Wednesday ...I am still waiting...Contacted the company ,thay ignored my messages.Will not buy again from them!Avoid!

15 April 2020
Unprompted review
Rated 1 out of 5 stars

Long time customer, screwed by support staff

Long time customer, service is great when it works but apparently when it goes wrong you get screwed by their support staff.

Order ID 1000559481, I accidentally ordered the wrong coils as the description was quite confusing (Innokin T18 apparently doesn't fit in an Endura T18 II Vape Pen).
I informed them of my mistake and after having to argue the point I was offered not a cash refund but a refund via "rewards points".
I told them that this was acceptable and kindly requested they point me in the direction of the correct coils.

Checked my account today to find they had deleted my support case and refunded 23 of the points I spent on the order, I spent 221 points on this order in order to bring it's cost down to £9.77.
Apparently their support staff do not know how to use a calculator.
I was *not* told where the correct replacement coils are.
Very disappointed.

6 December 2019
Unprompted review
Rated 5 out of 5 stars

Top Notch Company

The 'one and only' company I will use for my vaping liquids, coils, hardware etc. Fantastic service, superfast delivery.
Keep up the brilliant work VM. 👍🏻🙂

20 November 2019
Unprompted review
Rated 5 out of 5 stars

Great site

Brilliant site, really good juice which is their own brands. Really good customer support with a problem I had with one of my orders and was resolved very quickly. Highly recommend

16 October 2019
Unprompted review

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