Can't praise them enough. Very understanding and helpful. Every time I visit always greeted as an important customer even if I spending £5 or £100. No pushy sales blah blah just professional advice. G... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing company, went above and beyond to help me get the vape juice and coils i wanted. I really can't recommend these people high enough. Very professional and customer focused from start to fi... See more
Company replied
Having been using Vapeology for all my vaping supplies for over five years, I can truly vouch for the consistent, superb service I have received .. the team of staff there are super friendly and defi... See more
Company replied
Great customer service from Kyle, he was very polite and helpful as well as giving me a lot of good information on my new device and an amazing deal on some vape juices. The shop itself has a chilled... See more
Company replied
Company details
- #16 of 115 best companies in Vaporiser shop
Written by the company
Vapeology first opened in 2014 by owner Matthew Abercrombie. His mission was to find an alternative to smoking and to help as many people as possible quit by switching to vaping. In the early days, the media gave it a bad name, but as more testing by physicians has come about, like the Royal College of Physicians and being endorsed by the NHS, Vaping has come a long way in being the best cessation for quitting smoking. Vapeology has expanded massively, and due to customer support, we moved to a bigger store in 2019. We pride ourselves on our customer service and wouldn't be where we are today without our customers. The reviews we receive are truly heartwarming and fuel us to better ourselves every day. Thank you for all the reviews and support along the way. The vapeology family is forever growing.
Contact info
Vapeology, 2A New Street, ASHFORD, TN24 8UU, UNITED KINGDOM, TN24 8UU, Ashford, United Kingdom
- 08002118014
- info@vapeology.com
- www.vapeology.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant staff
1 March 2025
Reply from Vapeology
Thank you for the review, Jack. We appreciate you taking the time for us.
Best vape shop
Great service , fantastic variety of products for amazing prices
2 March 2025
Unprompted review
Reply from Vapeology
Thank you, George. Your review and support are important to us.
Good customer service and very helpful…
Good customer service and very helpful . great selection of vape products . All staff friendly
1 March 2025
Unprompted review
Reply from Vapeology
Thank you for the kind review, Jett. It means a lot to us that we have so much support from our customers.
All the guys at this shop are lovely…
All the guys at this shop are lovely and give some of the best customer service you can get.
I wont go to any other vape shop for my stuff
28 February 2025
Unprompted review
Reply from Vapeology
Thank you for the genuinely heartwarming review, Meme.
Really helpful knowledgeable staff…
Really helpful knowledgeable staff Really friendly
25 February 2025
Reply from Vapeology
Thank you for giving your time to review us, Cliff it really does mean a lot to have such supportive customers.
Reply from Vapeology
Thank you, Sarah we really appreciate your review.
Brilliant staff
Brilliant staff, amazing range of vapes and flavors and they are always willing to help you out..this is my go to place for vapes and flavors
22 February 2025
Unprompted review
Reply from Vapeology
Thank you so much for the feedback
Reply from Vapeology
Thats awesome; thank you very much
Quick and they made sure to let me know…
Quick and they made sure to let me know every step along the way very reliable
7 February 2025
Reply from Vapeology
We appreciate the feedback, Rueben
I’ve been here a few times
I’ve been here a few times, decided to get some advice on a a new reusable Kyle walked me through the best ones and was super nice and easy to talk to highly recommend!
18 February 2025
Unprompted review
Reply from Vapeology
Thank you for choosing us as your local store; Kyle is a fantastic staff member, and we appreciate your recommendations.
Reply from Vapeology
Thank you for your kind words, Craig.
Reply from Vapeology
Appreciate your support, becci. Thank you for the review.
Got my first vape today
Got my first vape today, and i am so so happy! I was helped by Kyle who explained everything really well to me. Thank you so so much! x
17 February 2025
Unprompted review
Reply from Vapeology
Thank you for your support, Amelia. I'm glad we could help with your vaping journey.
Have been using these guys for years.
Have been using these guys for years.
Thanks to Kyle and damp for great service 👍
16 February 2025
Unprompted review
Reply from Vapeology
Thank you for coming to us for your vape supplies, Lee. It is always a pleasure to have regulars in the store.
The service is always 10/10 friendly…
The service is always 10/10 friendly and can always help out.
16 February 2025
Unprompted review
Reply from Vapeology
Thank you for your lovely review, Kelsey.
Reply from Vapeology
Thank you for being so supportive, David we really appreciate you taking the time to review us.
Excellent customer service
Excellent customer service. Warm welcoming to the store. Helped pick which vape was the best. Overall very helpful
Name was Kyle B
14 February 2025
Unprompted review
Reply from Vapeology
Thank you for the kind review, Samantha; kyle is a new member of staff and is fitting in so well. I am glad that you think the same as a valued customer.
Excellent service
Excellent service, the guys are super friendly and helpful and don’t mind being asked silly questions
27 January 2025
Reply from Vapeology
Thank you very much
A1 Great customer service and product
13 January 2025
Reply from Vapeology
Cheers Andy thats great to hear
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