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Rated 3 out of 5 stars

Low prices but poor delivery options. There are much better companies than Royal Mail with lower prices & guaranteed next day delivery, rather than the hit and miss "1st class" service that can take a... See more

Company replied

Rated 5 out of 5 stars

Very good company they think of there costumers I wonted 12 bottles of my vape liquid and because they was low in stock they would only let me have 8. I assume they wonted to please everyone and make... See more

Rated 5 out of 5 stars

Unlike nearly all vape juice sites, vaperswarehouse answers queries and responds, astonishing, i’m certainly not used to such outstanding service from vape juice sites. All aspects of service were out... See more

Rated 5 out of 5 stars

Prompt service, excellent prices, super fast shipping. I have had a question and sent the email during the weekend.. To my (extremely pleasant) surprise, i got my response in less than one hour.. Ke... See more

Company replied

Company details

  1. Electronic cigarette store

Information provided by various external sources

VapersWAREHOUSE Discount vape shop offers quality eliquids, tanks, MOD, kits & other vape hardware for sale. Free shipping for orders above £20. Order now!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

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Rated 4 out of 5 stars

Been sold eliquid which is 18 months past sell by date ...

Been sold eliquid which is 1.5 years out of date at a cost of nearly £30 which my wife bought for me , tried emailing twice and have phoned but no reply as yet , very poor service , will amend if the problem is rectified

Order number #1572

My reply - hi and thanks for your reply , I’ve emailed you with the screenshot receipt from when my wife paid as well as the dates on each batch of eliquid.

My wife bought me as a gift for Christmas but it didn’t t arrive until after Christmas anyway , so disappointing all round despite us phoning and emailing you , nobody has bothered to get back to us to sort out the refund

What else is there to check ? We have sent you the dates on the pack and a screenshot of the receipt when my wife purchased , who knows maybe it was an error which was overlooked but the product was still 18 months out of date , anyway we just want you to please refund my wife the £27 or so she paid you and we have given you all the information and proof of purchase you need by way of screenshots.

Regards , Garry

Update - it was my wife who had emailed you from a different email address , anyway thanks for processing the refund , I know mistakes happen but just glad you acknowledged it and are rectifying it 👍

Thanks

Garry

Ps...I’ve emailed you with a screenshot of the original email sent to you on 27-12-2019 which was as I said under my daughter’s email address but signed off by my wife , but anyway thanks you for rectifying the matter

14 January 2020
Unprompted review
VapersWAREHOUSE logo

Reply from VapersWAREHOUSE

Hi Harry, there's definitely a stock mixup there. Can you email help@vaperswarehouse.co.uk with the order number? We don't seem to have an email from you. As soon as we can look at it, we'll offer you a full refund. VW

Refund has been processed. We definitely didn't get any emails from you. We had rejig in the warehouse recently and the mistake is down to that I'm afraid. Huge apologies.

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