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VaporDNA Reviews 

16,102
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products and their excellent quality, often noting that items arrive in good condition. Many people appreciate the competitive and fair pricing, finding them lower than other options. Reviewers frequently highlight the fast and efficient shipping, along with a smooth overall ordering process. The customer service team is also commended for being knowledgeable, responsive, and helpful in resolving inquiries. However, some customers also noted issues with defective or incorrect products received, including items that didn't work or were damaged. A few other people also felt that shipping could take longer than expected, with some express shipping commitments not being met, and in rare cases, orders never arriving. Some reviewers were not happy with customer service responses regarding replacements for defective items or being charged additional shipping fees for them.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the quality, affordability, and wide... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast and efficient shipping,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting fast processing and... See more

Price

Customers consistently note positive experiences with price, often finding them to be much lower and more... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It seemed to take a lil longer to receive my most recent order, even though I ordered during the week and before 3 o'clock with express shipping. Otherwise.. we've had no quality issues, no damage... See more

Rated 4 out of 5 stars

The prices are great and there is a decent selection of the vapes i like. However, the 2 discounted vapes that I purchased were both defective. One was leaking and the other just did not work. Shippi... See more

Rated 5 out of 5 stars

I had a great experience ordering from this online shop. Customer service was top-notch -- reps were knowledgeable about the products and helped me find what works best for me based on my needs. Got... See more

Rated 5 out of 5 stars

Very fortunate to have found this shop. Prices are routinely low & competitive with other stores and they offer such an abundance of items to choose from no matter the category. Everything in my exper... See more


Company details

  1. Electronic cigarette store
  2. Tobacco shop
  3. Vaporiser shop

About VaporDNA

Written by the company

Welcome to VaporDNA.com! Founded in 2013, VaporDNA carries a HUGE selection of vape products at unbeatable prices. We will be your one stop shopping site for ALL your Disposable Vapes, Vape Juice, Vape Starter Kit, and Accessories needs. That is why we are your "Premium Online Vape Store!"

Why VaporDNA.com is your one stop Vape superstore:

  • We specialize in selling Disposable Vapes, Vape Starter Kits, Pod Systems, Mods, Vape Juice, and Accessories at the best deal possible.
  • We guarantee our products to be 100% authentic and fresh from the manufacture by giving you an industry leading 45 day return policy. (Please see our return policy for more detail)
  • We care about our customer, therefore we offer award-winning customer service. Our friendly and knowledgeable customer service team will answer any question you may have regarding our products and services.
  • We send out weekly newsletters to keep you up to date with the most current promotion we have so you can use the extra saving for something else.
  • ALL of our inventories are stored securely in our temperature controlled warehouse to ensure freshness.
  • Your privacy is our NO.1 priority. We never sell or share your personal information.

Our Missions:

  • Take care the customers to industry leading standards.
  • Provide the highest quality products possible.
  • Bring the best quality products at lowest possible prices.

We believe respect, trust, and sincerity are three most important factors that drive us successful. Come and shop with VaporDNA at VaporDNA.com. You will not be disappointed.

Shop online at: VaporDNA.com for the best selection from top tier brands like Geek Bar, Foger, and GeekVape.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(16,102)

296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No replacements for broken items

The company sent me a disposable vape that didn't work but only gave me store credit instead of replacing the item so they are making me pay the $12 shipping fee again to get a replacement which is so messed up. I bought as many as i could with the money that i had and I'm really upset that they won't replace it. I've found sites that are both cheaper and charge less for shipping so I'll be using those going forward. Very unhappy.

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Love the products

Love the products! Shipping seems a little long for the price but it’s worth it since it’s the only place anymore I seem to find the product/ flavors I want.

6 May 2026
Rated 2 out of 5 stars

I’ve placed two orders and haven’t…

I’ve placed two orders and haven’t received a tracking information on my package. It seems pretty hard to even get a phone call back from this company or this company does not provide a phone number where we can talk to a live representative. I’ve already submitted two emails and on their website they offer you to fill out your information to them be contacted, but that hasn’t even been done. Therefore, I’m writing it added to yet to receive my two orders are quite big orders. I’m out $600 and don’t know how to go about it. Where is?

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I place an order bi-weekly to monthly…

I place an order bi-weekly to monthly and I've always received exactly what I've ordered and my order has always been sent out with tracking info quite quickly. Customer service when I've needed to make an inquiry has been prompt and friendly. I switched to this company months ago and I'm very thankful that I did.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Still have not received my vapes

Still have not received my vapes - it's been over 2 weeks. It was in LA and is now in Ohio (I live in LA, why would it now be in Ohio?). I contacted customer service and they were completely unhelpful and dismissive. I wanted a refund and they just said "it's still in route and just keep checking the tracking number." I would never use this company again.

4 May 2026
Unprompted review

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