This was the best tour ever. Our granddaughters loved seeing the sets and meeting their YouTube friends in person. Everyone was beyond nice, signing autographs and letting us take pictures. Special s... See more
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See what reviewers are saying
Vat19 has stopped the risk of spreading coronavirus at their company by only having one person working in the warehouse (starting March 22,) and it is the president of the company! Also, I am very... See more
Update: After reaching out to customer service, they replied quickly and issued a refund. They also updated the product description on their website. I appreciate their quality customer service, bu... See more
Company replied
It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless... See more
Company details
Written by the company
We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.
Contact info
11783 Borman Drive, 63146, Saint Louis, United States
- 800-476-1991
- support@vat19.zendesk.com
- www.vat19.com
4.2
Great
231 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stressball
I got your snowball stress ball and I kept on playing with it then eventually I know I'm squeezing it then the snow came out the ball !!! I was so mad then I got your giant blue stress ball and the eventually it got a hole in it and eventually I just threw it away I'm so upset I wasted half of $67.00 !!!
9 August 2019
Unprompted review
Reply from Vat19
Dear Mya,
I'm so sorry to hear of the trouble you experienced with these items. Please use our contact form (https://www.vat19.com/contact/email) so that our team may further assist you with a refund or replacement.
Best,
Jamie Salvatori, Owner
AWESOME experience
AWESOME experience. We were able to take our time and look around. We were able to get signatures and all kids walked away with some kind of prize. I wish we would have been able to see some live action video making, but nothing was going on that day. For sure, we will return for more visits to see what's going on later.
5 August 2019
Unprompted review
Awesome tour
Awesome tour. Saw some stars, got a sneak peek of a new video, shopped, and got free stuff. Thanks!
2 August 2019
Unprompted review
Prices on things for shopping would be…
Prices on things for shopping would be appreciated!
31 July 2019
Unprompted review
This was a fun family experience!
This was a fun family experience! We loved getting to meet the crew and see where all of the magic happens. The crew was so nice! We also enjoyed shopping in the warehouse. We felt like little kids and n Christmas morning.
30 July 2019
Unprompted review
My kids loved the experience
My kids loved the experience. We all had a great time and can't wait to visit again.
30 July 2019
Unprompted review
Serious Mom Points
I surprised my 2 boys with the trip to Vat19. Not only were they super stoked just to be there; they were also star struck with meeting so many of the people they watch in videos in real life! I was honestly impressed with the tour, the Vat19 team and the gratitude my kids had for the experience... I basically HAD to buy the worlds largest gummy worm. Thank you for making it “the best day ever”!
30 July 2019
Unprompted review
Great tour.
Everything we could have hoped it would be. Behind the scenes views, photo ops, and prizes!
29 July 2019
Unprompted review
Kids loved it!
26 July 2019
Unprompted review
It was a great tour seeing the whole…
It was a great tour seeing the whole crew and the studio and warehouse. There very friendly in all there ways of making you happy
26 July 2019
Unprompted review
Tell Jamie I said hi
Tell Jamie Dim O said hi. The 11 and 12 year old loved it. As a parent I must say it was very good. The boys are hoping to be on a video.
26 July 2019
Unprompted review
Our group was pretty big and the young…
Our group was pretty big and the young woman who gave us our tour just wasn’t very excited to be there. We had an ok time, but we’ve been there before and had an awesome time, just kind of a let down this go round.
22 July 2019
Unprompted review
Team Vat19
My kids ❤️❤️❤️ both the tour and the shopping. Super family-friendly, interactive, and a really fun experience.
20 July 2019
Unprompted review
Vat19 is AWESOME!
We had a great experience. Our tour guide was nice and informative. All the staff was great. It was very cool Jamie was available at the end to talk with my kids and take pictures. We love Vat19!
20 July 2019
Unprompted review
So fun and all for free
So fun and all for free! If you or your kids love vat19 content and you are in St. Louis...GO!
Nice people, prizes and lots of fun. Oh and did I say it was FREE?
19 July 2019
Unprompted review
Best tour I have ever gone on.
Best tour I have ever gone on.
Radley Yackamouih
19 July 2019
Unprompted review
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