Reviewing our dedicated account manager. We worked with Courtney from VAT Global, she was helping us submit and report VAT filing for EU&UK. All reports were handled in time without delays and... See more
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See what reviewers are saying
Pretty useless as an organisation do not trust them with your VAT. Endless problems, they don't listen. Nothing has improved despite complaining and changing account managers, in fact they have got wo... See more
Nataly has been looking after our VAT Global account since November 2020, managing our EU VAT filings. Her communication is superb and her filings are always accurate and timely. As with many UK bu... See more
Company replied
Our account manager, Josue Birato, has been great. No issues with any aspect of the service from VAT Global, they have helped us get up and running in Europe several years ago, and ensured that we h... See more
Company replied
Company details
Information provided by various external sources
VATGlobal helps businesses all over the world with their EU & global trade by taking over the complexities of managing VAT and other indirect tax obligations in over 40 jurisdictions.
Contact info
United Kingdom
- www.vatglobal.com
We've consistently relied on Josué…
We've consistently relied on Josué Birato for his prompt and transparent communication. We strongly endorse his services!
21 January 2026
Unprompted review
Organised 2 calls no one showed up
5 December 2023
Unprompted review
No support no help you only lost time
Horrible experience is like a scam...
They not respect time for call not reply emails and you need to wait wait and wait....
They not reply when you need and I lost 1 month with an employee his name is "Enderson" because he was in "vacation" so I can t solve my case waiting their response and then he never replyed my email.
Is really bad experience no support no help !!
7 September 2022
Unprompted review
Do not use VatGlobal!
Do not use VatGlobal!
VatGlobal has reported incorrect VAT for DKK 400.000 in Poland - WITHOUT our and our auditors approval. They still have not managed to correct the mistake and we are getting reminder letters from the Polish authorities. So uncomfortable a case.
23 June 2022
Unprompted review
Reply from VATGLOBAL
Dear Karen,
As a valued client of Vatglobal, your feedback is of the utmost importance to us. We are constantly striving to provide the best experience in the industry for our clients, and your input helps us to define and improve that experience.
Someone from our team will be reaching out to you regarding this issue.
Unacceptable service
Our company Art Service CZ s.r.o. has been your client for five years.
I had many issues with you during these five years, but you resolved them more or less acceptable. The only issue I can't accept is when your negligence hurts my business and leads to blocking our Amazon account.
First case was in December 2019 when you just missed in the office the letter from German Tax Office, and they released the garnishment order. At that time, Amazon held our account blocked for 11 days. Moreover, you did nothing to resolve that case and we fixed the issue with the help of our friend who lives in Germany. Later on, you helped us to return the money that GTO requested mistakenly, but you were very slow in an attempt to unblock our account. It was your fault totally, and nobody from your company even didn't send any excuses... Not to mention any financial compensation for our losses.
The second case we have now - Amazon blocked our account on June 4, 2022, due to new garnishment order released by German Tax Office.
It was a notification from GTO on April 5, 2022, about VAT obligation amount discrepancy, and you have received this letter successfully, unlike in the first case. Our account manager promised to sort this out on April 12, 2022, because the discrepancy most likely was a mistake. Still, he or his colleagues from the internal team did nothing to resolve it.
If in the first case, you can tell that there was an issue with postage delivery, but in the second case, you completely missed your promises and liabilities.
You had almost two months to resolve the problem!!! And you missed it!!!
Unacceptable!
4 June 2022
Unprompted review
Reviewing our dedicated account…
Reviewing our dedicated account manager.
We worked with Courtney from VAT Global, she was helping us submit and report VAT filing for EU&UK.
All reports were handled in time without delays and there was no mistakes done by their part.
Communication was very good and replied swiftly to our emails and queries.
i would highly recommend using VAT Global and especially Courtney.
Johnny Agami
Shaft. Inc
1 April 2022
Unprompted review
Reply from VATGLOBAL
Hi Jonny
We are so happy to hear from you and about your great experience with us. Courtney will be very happy to receive this feedback and we will ensure that we maintain the exceptional service.
Goitsimang Moleleki
Client Retention Consultant
The service provided from VAT Global as…
The service provided from VAT Global as a whole has been pleasant! Our dedicated team in Amber and Shaakirah have been very friendly and helpful for any queries outstanding. I am glad our company made the move and look forward to work on our growing relationship.
21 March 2022
Unprompted review
Reply from VATGLOBAL
Hi Kelan, thank you for your positive review. We are very happy to hear from you and so will Amber and Shaakirah who will continue with their great work and offer you the best service available.
Courtney Hunkin
Our dedicated account manager Courtney Hunkin provides great help and excellent service. We are very thankful!
11 February 2022
Unprompted review
Reply from VATGLOBAL
Hi Frida!
Thank you so much for your feedback. We are really happy to hear that you are pleased with the service you have received so far, and Courtney will be too.
- The VATGlobal Client Service Team
Deep respect
Dear Moraka,
Deep respect towards everything you have done for us.
You are a great professional and amazing colleague.
It is a real pleasure working with you!
Thank you!
Dimitar Parvanov
Purmerul Ltd.
28 January 2022
Unprompted review
Reply from VATGLOBAL
Dear Dimitar,
We are so pleased to hear that you have had a good experience working with Moraka. We have enjoyed working with you and strive to continue providing you with the best service we can offer. Thank you for your review.
- The VATGlobal Client Service Team
Josue Birato 5 STARS ACCOUNT MANAGER
Josue Birato 5 STARS ACCOUNT MANAGER
Josue has provide us a high work quality,he has always been there to help us with fast communication. Highly recommended to work with!
31 December 2021
Unprompted review
Reply from VATGLOBAL
Hi Wesley! Thank you so much for your feedback. We are happy to hear that you are pleased with the service you have received and hope to keep raising the bar. We wish you all the best for 2022!
Initially bumpy, but now smooth
Initially I had a bumpy oboarding with VATGlobal, but then they listened to my feedback and assigned Josue to be my account manager, and I've been happy with the service and speed he has offered since. I get notifications on time for filings, and he makes time for a discussion if there are any issues that have risen. We had an issue with the German Tax authority, and he worked hard with them to ensure we got our Amazon account live again.
22 December 2021
Unprompted review
Reply from VATGLOBAL
Hi Mo, happy new year! It pleases us to know that you feel heard and that your feedback has been taken into account. We are constantly striving to improve wherever possible and are grateful for our employees who go the extra mile to take the feedback we receive from our clients into account. Josue will be happy to know you appreciate his service.
Had some teething problems but its…
Had some teething problems but its getting better with the online EU filing system way more better than traditional emailing. Our account manager Mr.Josue is great and very helpful.
22 December 2021
Unprompted review
Reply from VATGLOBAL
Thank you for your positive feedback Ahamed! We are glad the updates have been more efficient for you. We will let Josue know you are pleased with his service and look forward to working with you in 2022.
Josue Birato
Our account manager, Josue Birato, has been great.
No issues with any aspect of the service from VAT Global, they have helped us get up and running in Europe several years ago, and ensured that we have remained compliant during the many challenges posed by Brexit.
21 December 2021
Unprompted review
Reply from VATGLOBAL
Thank you Dave! We are happy to have had you as a valued client for such a long time and appreciate your support. We will do our best to continue supporting you and your business throughout the new year.
European business expansion
Helpful, professonal as well as prompt and accurate with their support and work. We have been with them for over 4 years now and they have provided us with the means to develop an external tax accounting structure to enable us to expand our business into europe particularly post brexit.
21 December 2021
Unprompted review
Reply from VATGLOBAL
Thank you for your feedback Mangotree! We really appreciate you taking the time to leave us a review. We value you as a client and hope to keep you happy in 2022 and beyond!
Josué Birato has always been there for…
Josué Birato has always been there for us with the fast and clear communication. Highly recommended!
20 December 2021
Unprompted review
Reply from VATGLOBAL
Hello Urmas, happy new year! Josue will be pleased to know you are happy with his level of service. Thank you for the positive feedback.
Our account manager is Josue
Our account manager is Josue, and we can highly recommend him.
19 December 2021
Unprompted review
Reply from VATGLOBAL
Thank you Vyacheslav! Josue is a highly valued member of our team and we are lucky to have him.
Highly recommended.
18 December 2021
Unprompted review
Reply from VATGLOBAL
We appreciate your review Nadir, thank you for your feedback.
I am in contact with Josué
I am in contact with Josué, he is very professional and reactive when I have a question.
He always helped me when I needed.
Happy to work with them.
17 December 2021
Unprompted review
Reply from VATGLOBAL
Hi Terranova! Thank you for leaving us a review – we appreciate the feedback! We are very glad to know that you are happy to work with us and will strive to keep it that way. All the best for 2022!
Highly recommend VAT Global
Have been a client of VAT Global since 2018, always very efficient and professional. I am very happy with my account manager Josue, I highly recommend VAT Global.
6 December 2021
Unprompted review
Reply from VATGLOBAL
Thank you Jimi,
We are so pleased you've been happy with our service and will definitely give this feedback to Josue.
We are excited to continue working with you in the new year.
The VatGlobal Team
Excellent Service!
I have been using this company since 2014, they provide an excellent service, they have a very friendly and professional staff. Highly recommend.
2 December 2021
Unprompted review
Reply from VATGLOBAL
Hi Michael,
It's been wonderful to have you as a client for almost 8 years!
We look forward to continuing our journey together.
Thank you for taking the time to give us feedback, we so appreciate it.
The Vatglobal team
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