While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

While the product received was pretty good quality, the front wrap shawl I purchased was HUGE! I am not a little woman by any means but this thing swam on me! When ordering, I checked out their retu... See more

Rated 5 out of 5 stars

Shipping took longer than expected, but well worth the wait. Softest pant and sweater set I’ve ever worn and flattering for the win. Fit is as expected and so comfortable yet, stylish! The sale price... See more

Rated 5 out of 5 stars

Products arrived a few weeks after ordering and met my expectations. Good quality and stylish. One item was not to my liking and they discounted it for me in lieu of returning it and getting a full re... See more

Rated 5 out of 5 stars

Very well made garments. Do not expect delivery the next day. I think it took about 3 weeks for my order to arrive, but I believe that is because they don't produce the clothes until the order is pl... See more

2.6

Poor

TrustScore 2.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(355)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great dresses- especially for travel

This is my second purchase from Vaugu. Shipping can take a while, depending on where it's shipped from, but I like this second dress even more than the first. It's lightweight and will pack easily and is very flattering. I orderd a small (5'4", 125) and the fit is perfect.

26 September 2022
Unprompted review
Rated 4 out of 5 stars

The order took much longer to arrive…

The order took much longer to arrive than expected and there was little contact in between. I received notification that the order was being prepared and then maybe 3 weeks later (or more) that it had shipped. I would have appreciated more communication. It's difficult to believe that it takes over 3 weeks to prepare an order of 3 items, place these in an envelope and mail them. Having more communication would help me trust the brand more. Once the order was delivered I heard more from Vaugu. It would also help to understand where the items ship from, simply for my awareness. Tracking numbers didn't really display any real time information.
The tops I ordered were what I expected, although the buttons on the shirt are falling off and will need restitching. The dress is tight in the chest, but I honestly don't want to deal with the hassle of returning it for another size because that will probably take another month and there weren't any clear instructions regarding exchanges that arrived with the items. That's another suggestion - consider having some form of written instructions just in case the items don't fit right. Otherwise, the clothing designs and style are what I wanted and delivered to the tee. I used the tops immediately. I'd order again from Vaugu EXCEPT I really don't want to wait a month to 6 weeks to receive an item. Thank you.

26 September 2022
Unprompted review
Rated 3 out of 5 stars

Was not what I expected

Shipping is expensive for the length of time it took to receive merchandise. The merchandise was alright. The material was not what I expected. I am able to use it. Taking them with me on a cruise, but the material is cheap. I wish the quality was better.

4 September 2022
Unprompted review
Rated 4 out of 5 stars

I ordered three dresses that arrived in…

I ordered three dresses that arrived in good condition. It did take about 3 weeks to receive them so be prepared for a bit of a wait. The quality is ok and in light of the prices to be expected. The sizing runs a bit small across the bust area so be sure to order up if the item is fitted.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Very nice Company

Very nice people. My dress didn't fit, but they are willing to refund the money less the shipping and you get to keep the product. I will not be able to wear this, but I will be able to gift it to someone who can. Keep in mind sizes run small. I ordered one size bigger and should have order two sizes bigger. Still very nice company and easy to work with. I received the refund in 2 days.

15 September 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced Junk

I absolutely hate what I ordered. It's looks and feels cheap and I will literally never wear it. Their website says "easy returns".... yeah, they have offered me $12 to keep it - I paid $55 and will not even give me any option to return this crap and get a refund. Unreal.

19 September 2022
Unprompted review
Rated 2 out of 5 stars

So shipping is confusing

So shipping is confusing. They prepared me for 15-20 days. It did take the full 20 days. But 10 days before it arrived I was sent the tracking notice that the USPS link always said it had not arrived at the facility yet. Which caused me undo stress about the shipment. Then on the 20th day it showed up at my door. So something about providing a tracking number needs updated for sure.

The clothing.....all the reviews for the dress I bought were amazing so I bought it. Nothing told me that the top was a different material than the skirt. I doubt I will be wearing it. The sweater I bought, which also had great reviews....I bought the large and it is more like a XL. And where the color showed more like an emerald green it is more like KERMIT green. Seriously. Won't be wearing that either. So after spending close to $100 on these 2 items I don't even think I can give them away.

18 September 2022
Unprompted review
Rated 4 out of 5 stars

I love the dresses!

I love the dresses! They look just like the pictures and the quality is great for the price. Took a little longer than I hoped to be delivered…but I will order from them again.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

I love this dress!

I love this dress! I'm a 36D and 5'7" and the Medium was perfect. Loved the material as it was easy for travel and didn't wrinkle. Although there are no instructions on how to wash the dress.

15 September 2022
Unprompted review
Rated 4 out of 5 stars

Dresses arrived in two weeks

Dresses arrived in two weeks. Shipping info was never updated, so I was beginning to worry I’d been scammed. But then they arrived. Dresses are beautiful and as pictured.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

I’ve never loved or kept all the…

I’ve never loved or kept all the clothes I’ve ordered online but I did with Vaugu! I love the prints, color, cuts and fabric. The light weight, wrinkle free fabric is perfect for our hot summers. They all look amazing on. Well done Vaugu. I will order again!!

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Do not order. You will regret it.

The material is cheap and is not what is in the description (also there are no tags so you don’t know what the material is or how to care for it), the cut is random and does not sit the way the picture looks, these are not made and shipped out of the US and the customer service is crap (they need to approve a return and then try to negotiate with you on how much they will give you back and then want you to pay for shipping back to the UAE.

Not worth the price or the hassle even if you get 1 or 2 decent items.

21 August 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look