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Rated 1 out of 5 stars

While the product received was pretty good quality, the front wrap shawl I purchased was HUGE! I am not a little woman by any means but this thing swam on me! When ordering, I checked out their retu... See more

Rated 5 out of 5 stars

Shipping took longer than expected, but well worth the wait. Softest pant and sweater set I’ve ever worn and flattering for the win. Fit is as expected and so comfortable yet, stylish! The sale price... See more

Rated 5 out of 5 stars

Products arrived a few weeks after ordering and met my expectations. Good quality and stylish. One item was not to my liking and they discounted it for me in lieu of returning it and getting a full re... See more

Rated 5 out of 5 stars

Very well made garments. Do not expect delivery the next day. I think it took about 3 weeks for my order to arrive, but I believe that is because they don't produce the clothes until the order is pl... See more

2.6

Poor

TrustScore 2.5 out of 5

355 reviews

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2.6

All reviews

(355)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad quality, bad customer service

I agree with many of the posts. The items look nothing like on the website and my products were received damaged. Customer service is terrible. Multiple attempts to contact them, eventually received an email for $9 refund on $34 damaged shirt! Back and forth only resulted in increase to $11 refund. I will never shop on this site again. Buyers beware!!

25 May 2023
Unprompted review
Rated 1 out of 5 stars

Late

I was very excited to order my items as I had seen them at a friends house. I gave ample time for my items to arrive as I planned to wear them for my son's college graduation. They DID NOT arrive in time. Upon my return, I opened the package to find the material on the items was completely different, and the colour of one item was black, not blue as ordered. I am now being forced to go out of my way to contact customer support in the hopes that they approve the return.

26 April 2023
Unprompted review
Rated 1 out of 5 stars

Do not order

Do not order. Return policy is non-existent. Gone back and forth with emails to return and now they finally admit it's too expensive to return. My fault for not investigating before purchasing. Don't do it.

23 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM

DO NOT ORDER FROM THEM! The clothes look nothing like what is pictured. It took 8 weeks to receive my order. The dress I received is completely transparent, it’s made out of shower curtain material! I contacted them the day I received all 3 items & asked for return info & a week later, I get an email saying they will refund $35 & told me to keep the items! My order was $121! I tried to review all the items on their site & they haven’t accepted any of the reviews yet so obviously any reviews shown are fake because they are all good!

23 May 2023
Unprompted review
Rated 1 out of 5 stars

Slow shipping, terrible quality, too big!

The shipment took over 6 weeks to leave their facility (and the ad that I bought from claimed to have “fast shipping”) and the quality of the clothes are awful. The material is some unbreathable fabric that feels cheap and looks terrible in person. The sizes also run big! So order small, if you do order from them but i wouldn’t order from them! Avoid this place. It’s awful. Oh and I’m trying to return the clothes and they’re really dragging out the process.

18 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT shop with this store

DO NOT shop with this store. The dresses I received were not as pictured. They were made with cheap quality materials AND the stitching was bad. They do not fit to U.S. sizing. Even though they advertise as a U.S. company, they most certainly are not. It takes weeks to get your order, and their clothing is warehoused in a California warehouse but all indication from writing on the packaging is that the clothing does not come from the U.S. Also, trying to get a return was a horrible experience. Instead of giving you a return label, they try to get you to keep the garbage product by offering you a fraction of a refund. When you say "no" they offer you a little more. When I was adamant about return, only then did they give me a return address and it's not even in California. This time it's New York! They do not pay return shipping either, which is why I'm writing this review. I don't want anyone else to have this poor experience that I have had. We will see if I get my money back. I've kept all my interactions via email so I can dispute the charge with my credit card if I don't get the refund. Really bad clothing quality. Really bad customer service . . . all in, I'd say really bad company!

1 May 2023
Unprompted review
Rated 1 out of 5 stars

Stay FAR away! Do not order from this site

Buyer beware:
I know, the dresses look so cute! THEY ARE NOT Nothing you order from this site is as it appears on their website. The quality is absolute garbage, paper thin polyester, and their return policy is non-existent. They will make you ship to Dubai and incude tracking (which will cost more than the items you are trying to return). Save yourself the headache.

5 April 2023
Unprompted review
Rated 1 out of 5 stars

Return Policy is not as stated

I ordered $198 worth of clothing and wanted to return all but one too. I was offered $45 and told I could keep the clothing. I argued and eventually got them to agree to $95 stating they are in Dubai and shipping is too expensive.
BEWARE: they do not have an fair return policy as they state,

8 May 2023
Unprompted review
Rated 1 out of 5 stars

Do not trust this website

Do not trust this website. I purchased two top that looked like nice quality - a short-sleeve top and a striped sweater. Both looked like a nice cotton weave and weight on the website. They are NOT.
The quality is cheap and the "woven" sweater is a print on a fabric. They don't even feel like cotton (there is not material label inside).I ordered size S - and they are both closer to a Large! The clothing is cheap clothing made in China. I've asked for a refund and they want to offer me $12 on a $79.98 total purchase price. This is a SCAM!

3 May 2023
Unprompted review
Rated 1 out of 5 stars

Never purchase

If I could give a zero rating I would. I will never purchase from Vaugu again no matter how beautiful their items look! They are quick to take your money and respond that they received your order. But no response as to when the order will be received.Not sure where it is coming from either (US or International). I am still waiting and it is going on 3 weeks! No response from the email they provide. What a scam!!!

28 April 2023
Unprompted review
Rated 1 out of 5 stars

I bought two dresses

I bought two dresses. Material was very see through. They were not at all as described. You are not able to give a bad review unless you select the “liked my order button”. Trying to process a refund. We’ll see how it goes.

23 April 2023
Unprompted review

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