Vauxhall Reviews 

I bought a used 2020 plate Astra at the beginning of 2024, on PCP from a well known approved dealership. It was an ex-mobility car with just over 19,000 miles on the clock. In the space of the 2 years and 5 months I've had it, I have only done just over 20,000 miles. So just over 39,000 miles altogether.
The first thing that went wrong after a few months was when it went into limp mode, and the turbo charger had to be replaced. Then the tyre pressure sensors were faulty, which really didn't get sorted out properly when the car was out of warranty and I had to pay for it. Same with constant squeaking breaks. In 2025 the radiator hoses perished and was with the dealership for two months as they couldn't get the parts. To top it all off, four weeks ago the car went into limp mode again. This time due to excessive crankshaft play and now it needs a new engine. I have never thrashed it about, I hardly use it and the furthest I've traveled in it, was to The Lake District. Also the paint work isn't up to standard. As it chips easily. I regret going for a Vauxhall car and i really should have known better as we use Vauxhall vans at work and they're always going wrong.
Vauxhall customer service is also terrible, as i have been constantly chasing them, even the dealership had issues. I kept being told the case worker would call me back but never did. I would not recommend buying a Vauxhall vehicle to anyone.

Good Afternoon,

I am contacting you with regard to yet another poor experience
we have encountered with Drive Vauxhall Weston Super Mare,
This dealership breeds incompetence and apart from front desk it always has problems,

We have had many issues over the years but this time it has deeply upset my wife,
We bought our car in for a service and mot on 12th of may and collected it on the 13th may,
when we got the vehicle home WM23 TWF we noticed it had damage,
We informed Weston straight away.
The service manager Neil Liley asked us to take the vehicle back and he would photograph the damage and check all security cameras and see when the damage occured and would call us back the same night failing that the following morning,

HEARD NOTHING
That did not surprise us as this is common practice at this dealership poor and i mean poor customer service,

So another trip to Weston at our expense and our time,
Finally after talking to front desk managed to confront service manager Neil Liley,
He went on to say,, and this upset my wife and also myself as in the past 15 years we have spent more than £150,000 over the country on Vauxhall vehicles i am an ex employee and my father of over 33 years.

He went on to say he has had zero time to check security cameras and zero time to even make a 5 second phone to call to my wife , who has now been upset over this matter for longer than a week,

We get full attention when we are purchasing a car/van and zero attention when their is an issue,
As far as i am aware we have to take time off from work again and a loss of income for your service manager not doing his job,
to re-evaluate the damage as he has in front of front desk said they are liable for the damage,
If this is not dealt with in the next week i appreciate we are about to have a bank holiday i will escalate this higher and will also submit this message onto trustpilot,

I would have given zero star but unable too

Still trying to get my Corsa Electric to connect with MyVauxhall App for charging and preconditioning after 6 months of trying. New Telematics Box fitted and umpteen calls to Vauxhall Customer Services who are a complete and utter waste of space!!!

Awful. Wanted to test drive and purchase car. Website all wrong and dealers no longer stock Vauxhall cars. Pointless

Poor service staff, poor quality cars. First and last time I buy a Vauxhall had nothing but issues since I bought it. Do not recommend

Brought a car miles away sent without charging cable and Parcel shelf yWhen a did get apart from shelf it was damaged

Took my car in to be have diagnostic. It's been out in limp mode and not drivable ..they won't accept responsibility and have basically lied saying I drove it in like that.. absolutely disgusting service . Customer service are rude and patronising. Left a nurse with many sleepless nights and without a car purchased from themselves. See you in small claims idiots !

I’ve had to have a new gearbox in my 4 year old, 8,700 mile Corsa. Cost best part of 2,800. Dealer doesn’t want to know. Vauxhall Customer Care don’t respond. I’ve sent a video of the problem. These people are all over you when you are buying but don’t want to know when you have a complaint.

Bought a car from Vauxhall Newtownabbey mid January, and have to say it’s the worst service iv ever had from Vauxhall and iv bought a few cars from them over the years. When I picked the car up the seat belts where all blue mould.. yes that’s right blue mould, phoned and the car as picked up and taken back for a “deep clean” and told out of courtesy they would put some
Fuel in it also (which never happened) we are now in April and I took the car back to a different Vauxhall as there was an idler noise coming from the front of it when it was check out it turns out the gear box is not in a good state. Now this car was sold to me in this condition even when I took it for a test drive I heard the same noise and never though much off it until another Vauxhall garage looked it and and it will now have to go in for a repair over a few days. Vauxhall newtownabbey, very dis-satisfied and will never buy a car from this store again.

Absolutely disgusted with my 2015 Vauxhall Mokka and the way I’ve been treated by Vauxhall.
This car has been nothing but trouble. The paint is stripping off the body, making it look old and neglected far sooner than it should. On top of that, I’ve had an engine oil leak and now a coolant leak as well, which is extremely worrying and expensive to deal with. The car also vibrates badly while driving, making it feel unreliable and unsafe.
What makes this even worse is the constant fobbing off from Vauxhall whenever I try to get help. Instead of taking responsibility or offering proper support, I keep getting passed around with no real solution. It feels like they just don’t want to deal with the problem.
I have completely lost confidence in this car and in Vauxhall as a brand. A vehicle should be reliable, safe, and backed by proper customer service — this has been the exact opposite. Very disappointed and would not recommend.

I would give 0 if I could! Absolute shambles of a company. My 29 month old Mokka Ultimate with only 12,000 miles on the clock developed 2 major engine faults! It was 3 months in the garage awaiting repair and i had to fight to get a courtesy car. The salesman also informed me 3 other mokka's with the same fault were waiting to be fixed also with the same issues. I have been waiting to see if I could have my first MOT free with any advisories attended too and that the 3 months warranty that has been wasted be added on. I have just had the call again (Second time I requested but escalated this time) and I have been told No! Do yourself a favour, steer clear.....Customer Care....yeah right!....AVOID

Useless, only had the car for a week and already has a software fault. No help whatsoever over the phone, just tell me to take it to local dealership who have nothing for over a month. Glad I only have the car for a 2 year lease.

I have recently received a “urgent” letter for a recall of an air bag that could be fatal if not changed!
I instantly start to book my appointment, the reply I got was my car was not due to be done yet I must wait until I receive the letter.
Once I pointed out the reason I booked was because I received the letter they then try send me to the next town over and re book with them?
The emails are rude at best as they clearly don’t want to fulfill the job tasked to them.

Six weeks waiting for them to replace the exhaust. It's on back order. Can you give me a timeline? No. Can I take it elsewhere? Not without invaliditating the Lifetime Warranty. The one you only pay out on when I take you to the Motor Ombudsman? Yes. It isn't like this is a warranty repair they're paying for. It's just wear and tear. Okay, it's 12 years old but bought from new. Who's going to buy from you if you never have repair parts? Credit to the Customer Services people though they write some exceptionally polite emails saying zilch.

Well, I guess it's going to sit SORN on the back carpark of W J King in Bromley the till it becomes a landmark on Google Earth.

Quite possibly the worst customer service in the car industry and never again will a member of my family buy another Vauxhall because of it. My daughter had a nearly 3 years old Corsa with full service history but Vauxhall refuse to replace the apparently useless timing belt they flagged up as being a known issue as the 2 services it had in the first year (!!!) by the previous owner didn’t show what oil was used but seeing as it was a hire car company, I doubt it would be chip fat used. 2 more Vauxhall approved services later and they still refuse to change their utterly useless part for free. This is deliberate abuse of customer service and treating loyal Vauxhall owners with contempt is not the way to stay afloat in the already struggling car industry. My daughter is on her second and now last Vauxhall thanks to the skin flints at a company that myst be so in profit that it can afford to lose customers. Geniuses they ain’t!!! The case number if they bother to read this and want to do the right thing is 03488011.

Vauxhall issued a software update which corrupted my vehicle and caused multiple system failures, leaving it unsafe to drive. Despite raising this, I was told to drive the vehicle to a garage anyway.

The handling from customer care was appalling. Temur from Vauxhall Customer Care refused to escalate the issue, spoke dismissively, and repeatedly ended calls when I asked to speak to a manager. At a time when I was raising serious safety concerns, this level of conduct was completely unacceptable.

The authorised Vauxhall dealership later confirmed the fault was caused by Vauxhall’s own software and charged £155 for diagnostics. After initially denying responsibility, Vauxhall eventually agreed to reimburse this cost.

That refund is still unpaid 8–9 weeks later. Despite constant follow-ups, I’ve been met with delays, excuses about backlogs, and no accountability. Even the dealership has attempted to recover the cost directly from Vauxhall and has been ignored.

This all happened over the Christmas period, leaving me without a functioning vehicle when I needed it most, and causing significant stress and inconvenience. I also incurred costs as a direct result of an issue caused by Vauxhall’s software.

What stands out is the complete lack of ownership — Vauxhall caused the issue, acknowledged the refund, and then failed to follow through.

To make matters worse, I have since been told that “managers do not speak to customers,” which explains exactly why issues like this go unresolved.

This is not a one-off — looking at the volume of similar reviews here, it’s clearly a pattern.

Extremely poor service, no accountability, and a company that seems to rely on customers giving up rather than resolving issues properly.

This is the worst experience of my life. You buy a new car and it breaks down after 18 months, dealership refuses the car as they are too busy , you are left with calling all dealerships to inspect the car and earliest appointment is 3 weeks. No courtesy car offered no response from stellantis and Vauxhall tell me until its inspected theres nothing they can do .. so please stay away from Vauxhall and definitely electric cars.....

Fantastic and brilliant 208 top of the range. Everything works perfectly. WELL! almost unless you are actually looking for a load of total rubbish then Vauxhall is the car of choice.
Vauxhall 208 has everything working as maps, voice, and all you want in a top specification, for the first 6 months then suddenly it all disappeared. But Vauxhall has the solution pay almost £10 a month and Vauxhall will give you back what you have already paid for in the cost of the Vauxhall 208 top spec.

Poor dealership network
Drayton / Wilsons Grimsby had vehicle 3 weeks cant diagnose the issue
On the back of vehicle being there 3 months prior to Christmas with an issue a vauxhall update caused meaning New ecu needed

Arranged to view a car at Drive Vauxhall bury st Edmund’s which we did
Unfortunately for us we couldn’t test drive due to the traffic
We were advised to come back for a test drive as it was late pm
We were contacted by same garage following morning to confirm our interest
We stated we would call back within a couple of hours to pay deposit
We tried three times to call back to pay deposit
Very difficult to get through
Short staffed apparently!!
We eventually found out somebody was in a test drive and bought it !!!
Soo cross upset
Very Poor customer service indeed