Vauxhall Reviews 

What a horrible company to deal with, been waiting for over 4 months for one part, the car is 2023 and still in production but they cannot get the part, on top of that the curtesy car they gave me is now been took away leaving me without a car, Vauxhall will not return calls and will not listen, stay well clear from buying Vauxhall i would give them a minus 10 if i could, my case is now with the motor ombudsman and also raised my concerns with watchdog and citizens advice, please listen keep well away.

Our Vauxhall combo van has come into WJ King Bromley for a recall of the camshaft chain code KUH and it’s been there 2 days and they don’t have the parts, have no info when it will come in. I’ve called their parts department at wj king Bromley to be told that it could be months. I am running a small business and need a van. Service manager Richard or Graham Please help us. Your not answering the phone

Well after purchasing an electric corsa,with all the sales pitch,no tax, can operate car by remote(phone), low cost servicing, you have to pay now. If i was told this in the first place i wouldn't have purchased it. Rip off Britain comes to mind. Incidently 0 emissions £195 tax,low emissions pre 2017 £20 fair na

I’m a Vauxhall customer and I’ve experienced poor customer service, inconsistent and misleading communication, and products/services that didn’t match what was promised.
I value Vauxhall as a brand, but I’m now in the process of taking this matter further.
Poor service, unclear communication, and misleading products.

Grand land hybrid 2024 plate went to drive Vauxhall North where the stitching start to come out of driver seat was told it’s not covered by a warranty tried to speak to the Customer Service manager Phil never answers any emails phone calls I don’t know what he’s doing at Drive Vauxhall. He’s not very good. Try speaking to customer care was told exactly the same no one‘s interested not the best dealership ever the car has done less than 3000 miles. I cannot believe it’s total joke and disgrace now I got the foot bill to have a new seat. It can’t even be stitched. It’s a total joke. Vauxhall be ashamed of yourself probably my last Vauxhall car from the dealership go to another dealership that cares about the customers this one doesn’t. This is a true and honest review by Gary D

BIG SHOUT OUT TO EVANS HALSHAW IN HORSFORTH,THE CUSTOMER SERVICE IS EXCELLENT,FROM START TO FINISH IT WAS OUTSTANDING,I MUST GIVE A VERY SPECIAL MENTION TO NAZ,WHO,WENT ABOVE AND BEYOND TO MAKE MY VIST A VERY ENJOYABLE ONE......THANKYOU HORSFORTH

bought a brand-new 2025 Vauxhall corsa from Arnold Clark in April. Within months, the coolant level dropped and changed colour from pink to brown. Vauxhall Crawley said “no fault found” and tried to charge me £199, even though the car is under warranty. I asked to speak to a manager — no one ever called back, and my car is still with them. I’m a driving instructor and have been unable to work. Extremely poor service, communication, and care from Vauxhall Crawley.

Had car service at Drive Vauxhall Patchway Bristol.Very happy .Good to know what needs to be done next.very lovely gentleman called Scott explained everything what needs to be done next. Time.10/10 For excellent customer service from Scott.😊

My Vauxhall app
What a load of rubbish
The app's interface confusing, cluttered and unintuitive
Very disappointed with it, does not do half the things it said it would
The list is exhaustive to go into all the details
I have the 2024 Mokka ev ultimate
I have done the firmware update on the car and the app
My sales experience of car was also a nightmare
Love the car but spoilt somewhat by this

Absolutely disgusting cutomer service I've gad the phone put down on me several times my vauhall Crossland has only done 18000 miles and the whole gearbox has needed replacing at a cost of £2400 customer service advised me to take it to one of there dealerships which I did and had it diagnosed by them ,the so called good will team have refused to help towards the cost without even asking the dealership for the diagnostics I have rang so many times and get told they will ring back which they never do I will never get another vauxhall car there service is diabolical

My electric six month old Mokka showed a fault on my dash and the car just ending up coming to a stop. Thankfully wasn’t on a motorway. Their Vauxhall assist took the car away and it is going to take three weeks before the car is even seen. No courtesy car, passed from pillar to post. No call backs, incredible lack of support. Cars not even great either. Worst car purchase of my life.

Bought a 23 plate corsa in feb and the car has been in the garage for repairs a few times. This time it’s under the warranty for Vauxhall and the cars needing a gear box . Been waiting on a “back order” part for 5 weeks now with no time scale. Car garage had the gearbox to fit but Vauxhall said it was too expensive and to return it so to wait for part coming in . In the meantime my daughter is using my car at a cost of £18 per day as she can’t go on my insurance and too young for courtesy car . Customer service fob you off with some AI answer email . Never buy from Vauxhall again.

Endless issues with the car, the customer service with Vauxhall directly, vertu motors and specifically the macclesfield branch.

The car the is a death trap and it is never fixed properly. Had to raise a case to the Ombudsman as no one is responding!

Brought a vauxhall combo van ending selling it as no one could fix the fault including the maker Vauxhall .Wouldn't touch another vauxhall or recommend they are junk ..

A disgrace of a company, clearly a known fault in vauxhall astra 1.2 turbo, with end float and crankshaft causing the need for engine replacement on low mileage cars, usually with fall service. Customer service is awful. They clearly don't care about you or there own reputation.

We have a new van that has broken down and they cannot get out to it for 14 hours then they cannot supply a curtesy vehicle so we have had to hire one shocking service for a van that is only 6 months old do not lease these vans

Vauxhall Customer Services are the WORST I have ever experienced.
The poor Call Centre staff have nobody to escalate the calls. I have been calling every day with a problem to my vehicle that is a known manufacturing issue. They have created 2 Case References but 2 months later the first case handler said he cant help and created another case. 2 weeks have passed and the 2nd case still has not been assigned a Case Handler. Who are the Managers at Vauxhall? Why do they not care?

DO NOT BUY 2020 Vauxhall ASTRA !!! Faulty Turbos with this model. My son entered a PCP agreement for one not realising that it has an inherent fault with the turbo. This is not a recall because they have been underhand in making a modified turbo leaving my son with a £3000 repair. I called Vauxhall UK and was given nothing but excuses and contempt. They have a “ Good Will” department to call, they have made a car that’s faulty and don’t care about the customers consequences. What a rotten experience for my son’s first car. It’s been off the road for months, yet he can’t use it because it will damage his credit score if he misses a payment trying to find £3000 to fix it .

I visited Vospers Vauxhall today to look at the new Grandland. I was met by a very nice young lady named Chloe who was extremely helpful and kind but also very patient and attentive. She showed me the Mokka and also the Grandland neither of which I decided to buy but she still took the time to discuss things with me. I wouldn’t hesitate to go to see her again if I change my car in the future, a very kind and helpful young lady. Thank you Chloe for your patience.

Like others on here I have a Vauxhall Grandland that I bought 2 years ago in good faith, it was a 2018 plate and has been at a Vauxhall garage since the 5th of July, I put a complaint to Vauxhall customer care on the 19th of September and was told it would take 3 to 5 days, I have phoned twice a week as it is now nearly a month since the first call. I am not surprised that people are leaving Vauxhall as they are completely unreliable and the service shoddy, we have just leased an OMODA and is 100 times more reliable. They like others have said say a person will call you back, I actually asked yesterday if the person was real because I only have their word the person exists as they have meant to call me for the past 3 weeks. Stelantis that own Vauxhall, Citroen and Peugeot have admitted that the 1ltr and 1.2 ltr pure tec engines are not fit for purpose and said they would honour the issues but as I can tell from others on here it is not going well. As soon as it is fixed I will be selling it and never buying a stellantis product again as my faith in their vehicles is below zero.