Vavista Reviews 

3,006
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the prices to be excellent and competitive, often being the cheapest option available through comparison sites, and appreciated the straightforward process of setting up their policies online. Reviewers also frequently highlighted positive interactions with customer service, describing staff as friendly, helpful, and efficient in resolving queries and assisting with policy setup. However, some customers also noted significant issues with payment processing on the website and reported very high cancellation fees, even for policies cancelled within a short timeframe or before they became active. There were also complaints about customer service, with some people experiencing rudeness, conflicting information from different advisors, and a perceived lack of understanding from call center staff.

What people talk about most

Price

Consumers find price to be ambiguous, with many initially attracted by competitive quotes and seemingly good... See more

Service

People report ambiguous experiences with service, with many customers expressing significant dissatisfaction,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction due to poor... See more

Payment

Users describe negative interactions with payment, often encountering confusing and complicated registration... See more

Cancellation

Reviewers highlight negative aspects of cancellation, with many expressing frustration over unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick with quote. So far so good. Im glad somone else can beat go skippys prices. For the same price I got abit of extra cover with Vavusta unlike with go skippy. High excess to be expected. Touch wo... See more

Rated 4 out of 5 stars

This is our first time using Vavista but they were the best quote with the most benefits. It was a quick and easy process and short wait time to get through to a representative which I liked.

Rated 5 out of 5 stars

My exprience is good, answered my call in a friendly manner, had my insurance sorted out in a few minutes, they were also sincerely with me

Rated 4 out of 5 stars

Seems to be excellent customer service with the most cost effective quote considering the level of cover, only time will tell if this carries on for the whole of the policy but positive start. Not a... See more


Company details

  1. Insurance company
  2. Car and Motor Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency

Information provided by various external sources

Looking after your health is one of the most important things you can do. At Vavista, we believe in the health and wellbeing of our policyholders. That’s why our innovative approach to car and life insurance helps you to protect against risk while also improving your health. As a Vavista policy holder, we reward you with a little extra, providing exclusive access to a wellbeing resource that helps you to stay fit and live a healthy life. Vavista offers car insurance with a number of policy options to suit a variety of clients and budgets. Comprehensive insurance offers the most extensive cover, ensuring you are protected against all possibilities. There are also a number of value added services such as extended warranty, or specialist insurance, which focuses on vintage and other specialised vehicles.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(3,006)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor customer service

Poor customer service. When I canceled my policy they charged me 86.00 . Couldn't explain to me what the fee covered. Muppets

28 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email your concerns along with your vehicle registration to Reviews@Vavista.com. We can then locate your policy and assist you further. Thank you.

Rated 2 out of 5 stars

Greedy company

When my car was scrapped after an accident Vavista's sister company paid for the scrappage, I also emailed Vavista telling them I no longer had the car but they still went on and charged a month's instalment and even worse are trying to charge me £80 for the policy not being cancelled. Insurance companies are ripping people off with their policies but this is beyond a joke.

21 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to learn of your dissatisfaction.
Please could you email me your vehicle registration and your concerns to Reviews@Vavista.com,
We can then locate your policy and assist you further. Thank you


Rated 1 out of 5 stars

did my insurance on line payed for it

did my insurance on line payed for it , the policy came through with the wrong start date on . rang up to speech about it had cancel that policy got charged £35 for the privilege of there mess up .did a new quote and policy over the phone for it to be £29 more expensive and my excesses gone up from £325 to £525 just for there mess up to change a DATE !!!!!! Worst insurance company ever dealt with in all mortoring years . Shocking ripp off merchants !!!!

14 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to hear about your recent experience.

Please can you email your vehicle registration and your concerns reviews@Vavista.com. We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

The worst car insurer I've ever had

The worst car insurer I've ever had. My parked car was damaged by the other motorists, the photo evidence and all details attached to the claim and all what the ensurer is offered is to scrap my no claim discount unless I well provide CCTV footage just because the wrongdoer escaped from the scene of accident. Basically I've paid substantial insurance fee to be penalised for someone else fault. Avoid this company.

8 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@vavista.com
We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

Worst company ever

Cancelled car insurance after 2 months and was told that I would only get fractions of the refund. 2 weeks has passed refund not issued. Absolutely disgusting and disgraceful company. I also got 2 other car insurance with them but I will be reporting to financial conduct authorities and trading standard.

16 April 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback. We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.


Rated 4 out of 5 stars

Great cover for a great price…

I would have given 5 stars as the price and cover is excellent t and it didn’t take long for me to speak to a human when I called! Only problem was that on Go Compare the price changes by more than 10% depending on what day you start the policy from which makes no sense at all!!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Simplicity

Simplicity. Via the 'meercat', it knew all my details already. Last year I thought my insurer had raised the price far too much ( by £150), and at the time I couldn't be bothered to look elsewhere. This year up another £200. So I looked elsewhere, via Compare the Market, and VaVista ( along with a couple of others) more than halved my premium. No contest. Could have saved another £200 had I done the same last year.

19 April 2025
Unprompted review

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