Vavista Reviews 2,996

Easy to renew my car insurance nice and simple

So far so good set everything up payment details outlined in email the only thing they could improve is their web page so you don't have to go on the finance page to see the payment details will update my review if anything changes but very positive so far 🫸🫷

He is scammer, cheater company don’t trust this company you lost your money

This company is cheater and scammer. When you pay all money they cancel your insurance suddenly without any reason.

This company isa cheatr company when you pay everything dy cancel suddenly you are in Insurance this company scam

Very easy and online quote happy with it. I hope everything is gonna go smooth the time I am insured with Vavista

1 star is too much to give to this insurance company. If you are ever tenpted to go for this insurer please hold yourselves. I have this policy since the 28th of january and i had to reject my car due to faults and it was returned to the dealer. I called vavista to cancel my insurance policy due to me not having a car anymore and the lady on the phone told me she would calculate the cancelation fee. I paid a deposit of £408.61 and after calculation she told me they calculation fee was £75 and i would get a refund of £80, so i asked for a breakdown she could not even explain properly the charges. Anyways i proceeded with the cancellation and i asked the lady to send me a cancelation letter with the breakdown of the charges she was claiming. After agreing to that she got back to me and told me that she doesnt have that and she excalated that to her manager who will get in contact with me within 24 to 48 hours with the breakdown of the charges. Meanwhile this is the so called cancelation letter not even mentioning the deposit i paid and how we came down to this. As you can see this is a very shady company. Be very careful

Cover Period: 29/01/2026 to 11/03/2026
Charges for your Insurance
Private Car Insurance (Charged by your
Insurer)
£1,470.09
Policy Arrangement Fee £164.34
Total Add On Premium £0.00
Total Price of Policy £1,634.43
Please note if you chose to pay by Direct Debit the above does not include any interest chargeable by
Premium Credit Limited please refer to your Credit Agreement.
Cancellation
Cancellation Refund from Insurer £-1300.47
Cancellation Fee £75.00
Outstanding Amount on Finance Agreement £1,145.18
Final Outcome £-80.29 refund due
Please note if you chose to pay by Direct Debit the amount outstanding on the finance agreement takes
into account any fees and interest that are chargeable by Premium Credit Limited, please refer to your
credit agreement for further information.

Rubbish Company, if your calling regarding an accident that’s not your fault you get given the third parties insurance details to basically sort yourselves, no help whatsoever! Even the third party themselves were mortified that I was having to call and report all the information myself. Even when I sent an email complaining they wanted to fob me off on an external AX management. I definitely will not be renewing my policy

Awful company. Charge you for EVERY conversation or change. They want evidence of EVERYTHING. Be careful. They want evidence if you change your car mid policy that you no longer own the vehicle you have sold and they want to charge you if you do not send this evidence the remainder of the insurance policy - whilst also cancelling the policy - even if you have another car that you have reinsured with them. They also want evidence that you have changed your car, pictures uploaded for EVERYTHING, and charge you £35.99 for every change regardless of whether you have opted for the extra pack that says no online charges if you do it yourself in the portal - be careful - the small print says they still charge. Cannot wait for my policy to end with them.

I was involved in a non fault accident, nothing major just a small dent to the tailgate...called Vavista to advise who immediately refered me to AX Claims Management. 48 hours later AX informed me my car was a write off even though nobody had even inspected the car. I was not happy with that and contacted Vavista , spoke to an adviser in customer services who clearly seemed bored in having to accept the call and basically said there was nothing they could do to overturn AX's decision (why? they are the insurance company!!) Out of desperation I called the third party's insurance company to see if there was anything they could do (again, why should I have had to do it - this is what I pay my insurance premiums for!)
Long story short, I didn't deal with AX or Vavista but I did call the other party's insurance company and within a few days the car went to the garage to be assessed and has now been fixed.
You only know how good the company is until you need to claim, and this company is truly appaling. Awful from start to finish - claims management refusing to actually view the car but pestering me to get the hire car off them ( this is where these management companies make their money), poor customer service with insurance company and I end up having to do their job as they couldn't be bothered, oh, and to top it off, I received a email from Vavista regarding the renewel to advise that they are unable to provide a competitive quote for me on this occasion and to basically go elsewhere. They clearly weren't happy that I didn't accept what they stating.
I would never go with this shoddy company ever again, even if it was £100 cheaper and I have also told other people how bad they are.

Sure they'll just cut & paste the standard reply that they always use - they have nothing to say!

***** Update: In response to the company's reply as you see they have clearly not bothered to read my review as I was never complaining about cancelling the policy or the fees. Terrible company! *****

Best car insurance I ever bought thank you .

Easy to use and set everything up hopfully a trouble free year interesting to see if price goes down abit next year unlike last company i was with raised price by over £300 on renewal

Would recommend so easy to use and environmentally making a difference ❤️

Comparative pricinall done online

This is the worst insurance company. They lie and cancellation fee is not broken down. I’ve never defaulted any payment. My car was faulty within 5 weeks of purchase which the dealer took back. I called Vavista to cancel the policy. Only to be told my cancellation fee is £194. Regular payment was taken(direct debit) on the 2nd and I called to cancel on the 5th. How vavister arrived at £194 for cancellation is still unclear. This company rip off people. I stayed without my car for almost a month before I decided to cancel.I spoke with different customer service and they don’t even understand or know what they are doing. They just read to customer without understanding. No direct answer to questions. Vavista will give you debt that’s not yours. Run from Vavista for your car insurance

One star is too good for this company. They dont care about customers at all. Had a quote of £500 paid off in full, needed to change details, wouldn't let me so suggested I cancel and restart the policy so I said yes. Went to do the policy again, exact same policy now £800!!! Spoke to four different people, all said different things, all lied about something. Worst company I have ever dealt with. Because of this I had to take put temporary insurance just to be covered. I'm 10000% sure the good reviews for this company are people who have been paid to review it! No way would this even be 1 star!

That is 100% disappointed & unacceptable! They don't even know what car/model do they accept. If you will buy or change a brand new car within your policy period, don't buy the car insurance from this company. The customer service is not helpful at all and not professional. They won't tell you yes or no, they will only tell you I'm not sure. I tried to use online chat as well and the staff just closed the chat after I asked the question.

Absolute Rip-off!

I just got my renewal quote from these clowns! First of all they are asking for over £1000 for an annual car insurance policy.

Then they have doubled the Insurance arrangement fee from last year (about £50 last year) to just under £100 this year.

Then they had my excess up at £495!

Then, I found out, if you need to make ANY changes to your policy during the following 12 months, they charge £50 per amendment!

So, clearly I have gone elsewhere through go.compare. Much cheaper insurance cost for MUCH better cover. Amendments cost £19.50 (max) with the company I have gone with (I wont name them here becasue this is a review of Vavista and Somerset Bridge Insurance Services Ltd . My new cover includes a courtesy car, windscreen cover and everything you would want under insurance as a car driver... none of these things were included with Vavista.

I asked Vavista if there were any discounts to be had. The operator went away, and came back and said Congratulations. My manager has said you qualify for the absolute maximum discount of... wait for it... £50! (Fifty Pounds for the avoidance of doubt).

I will NEVER insure anything through these rip-off merchants (in my humble opinion) and I don't think anyone else should either!

After only 1 month of insurance my car was written off so I wanted to change the policy onto my new car. To change the insurance to my new car Vavista wanted to charge an extra £150 more than other quotes I'd had. They said they don't price match. So I cancelled my policy. Due to all the fees they charge you to cancel the policy it ended up that my one month of insurance with them cost me £169, 65% of my annual policy price! This was obviously very frustrating and the customer service person refused to pass me on to a manager.

I wrote in complain to the customer service team about my experience and their customer service team contacted me a week later and was helpful in adjusting the refund I got by an extra £50 and have said they will give more training to the initial person that I spoke to. The second customer service person I spoke to was much more helpful and clearly more experienced. Hopefully with more training their service will get better as they are taking these points seriously.