Vax UK Reviews 

Brilliant carpet cleaner easy to order arrived quickly easy to use.

What a brilliant hoover and so lightweight for carrying up the stairs . So pleased I perched the vax pet lift away . The delivery was extremely quick which was brilliant .

I wasn't so sure about the performance of the product when ordering. The product has had an excellent performance!

Satisfied customer.

Free Next day delivery brilliant and the product is very good 👍

Machine is well built and easy to use. The parts are easily removable to clean and the carpets have cleaned perfectly and with the drying setting are not wet

Everything was great. Really quick delivery.

Had an issue with the machine and found the process to discuss this help and quick

Easy to order and next day delivery within time slot and without any fuss. Automatic registration of 6 year warranty is a bonus!

I stupidly bought another make of hoover because my mother's hoover broke I gave her my old vax, what a load of rubbish I bought. I'm back with vax.

Very loose connection of the pipe onto the handle that sometimes falls off, not impressed at all was expecting alot better

It’s an awesome experience. Took me through all the steps to ensure safety usage of my machine. Really appreciate all the gestures.

I kept trying to call VAX and could not get through to anyone, so I went through WhatsApp and asked to chat with a human. Elizabeth Helped me with my questions about a product I was interested in and she explained everything very clearly. Thank you Elizabeth for all your help.

I’ve been seeing vax carpet washers on my feed and I’ve been toying with the idea for quite a while my daughters carpet needed washing so I thought give it a go . Seriously cannot fault the company super fast despatch next day delivery with DPD fully tracked carpet washer is amazing I bought the pet one it’s fab easy to use even I can do it . First class service vax even register the appliance so you do have too .

Fantastic product arrived quickly easy to use would recommend.
Anna .

Elizabeth was very helpful and handled my complaint well. I was complaining about poor quality container for 4 litre of shampoo. Both of my containers had leaked from the bottom. Elizabeth also sent me confirmation of my machine guarantee as I couldn’t find it on my files but had bought everything direct from Vax

Vax pet carpet cleaner. Delivery was good, product absolute rubbish. Ruined my carpet. Had to pay for a new carpet in the end. Customer service wanted me to fill in this form for them to investigate, I give up in the end and cut my losses

After much confusion trying to register the warranty i contacted customer services an agent called Stephanie came to my rescue as i had said the model and serial numbers on the head unit were different to the ones on the box and vax website didn't recognise the product it was at this point I was pointed in the direction of the numbers required. As a note to vax it might be helpful to put in the booklet when registering use the numbers located on the label behind the dust collection cylinder not the head unit.