Won't reply to emails bought a dress and it's shoddy bits coming g off, threads showing, only one email response to ask why we want to return it, since then nothing despite repeated requests. Scammers... See more
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Ordered a dress, paid by credit card, they emailed and said declined and to pay again by PayPal, cos of urgency foolishly did so only to find they had taken payment twice and original payment went th... See more
Do not buy from Vedress lily gowns Purchased a lacy dress and jacket, it was two different colours, the dress was full of snags and holes, scruffy, badly made and tailored, very disappointed!!! Re... See more
Bought a wedding dress off them - clearly states free returns on their website within 14 days. Dress looked cheap and didn't sit on me well - tried to return it the day I received it but they won't... See more
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This is a Chinese website falsely…
This is a Chinese website falsely advertising as a uk site, DO NOT USE THIS SITE, no labels on the clothes, wrong sizing, very poor quality, and no refund and too expensive to send back to CHINE if you even manage to get an address
Keep away from this company
Keep away from this company
Nothing stands to them
Bought a dress cancelled in the first 24 hrs techincally 3 hrs after purchasing
As discovered based in uk there dresses are made in china and come from china so size competly off
Thsy refused to give me a refund even though stated full refund if cancelled in the first 24hrs in there policy
Got absouletly no satisfaction from them
Please dont waste your time on company
I ended contacting my bank.to get charge back
Awful experience
Awful experience. I would give it minus if I could.
The item I purchased was about 5 sizes smaller than what I ordered. Could't even get it over my head. Their Returns policy bears no resemblance to my experience or content of their policy. I have been discouraged from returning the item. Despite repeatedly asking for returns address it still is not forthcoming, only an offer of 10% then 14% offer in way of compensation. . I paid nearly £200 for this item and still unable to return it. absolutely disgraceful service
Absolutely atrocious experience
Absolutely atrocious experience. Paid for fast delivery in early April and only got the dress at the end of may after the event. The quality of dress was shocking it was stuffed into a small package therefore the dress was creased which would require dry cleaning to remove. Customer service were not helpful at all didn't care. Nobody should order from this sham of a website
Still awaiting a refund four months after the returned dress arrived in mainland China
Update: 16 December: Although the company agreed back in August to give me a refund for an incorrectly sized dress, I am still waiting for it months later. I had to pay for returning the dress to mainland China back in June. I am constantly told to 'be patient' and that the accounts department are processing the refund.
I ordered a dress through Vedress back in the spring. It was to be custom made, and I supplied my measurements. After receiving a strange email stating that it was to be made up to a different set of measurements, and my re-stating my measurements, I have just recevied the dress. It is a beautiful dress and well made, but it is about seven and a half inches too small in the bodice.
I asked for a refund, attaching photographs and pointing out that this dress is impossible to wear, and that it is not made up to the measurements I provided. They replied insisting that a very small variation in size was to be expected.
This is not a very small variation in size, as the photographs with the tape measure surely prove.
I want a refund, having received a incompetent service and a dress I cannot possiblly wear. I have been waiting for over six months and the matter is still not resolved.
Terrible customer service
Terrible customer service
The dress arrived late despite paying £15 extra for fast delivery.
They’re refusing to allow me to return it.
DO NOT BUY FROM HERE
They promise a lot and deliver nothing.
They promise a lot and deliver nothing.
I ordered a trouser suit for a wedding. It arrived in a very small envelope, so was very creased. There was also a fault in the trousers. The jacket was pressed so badly the lining showed. The top had a fitted bra, which was in the wrong place. They promised a small refund, but never sent it. When I asked to return the item for full refund, they threaten you with - it will probably get lost in the post.
Please be warned, DO NOT USE THIS CHINESE COMPANY.
I ORDERED TWO DRESSES AND NEVER…
I ORDERED TWO DRESSES AND NEVER RESERVED THEM I'M STILL WAITING FOR MY MONEY BACK WOULD NEVER NEVER DO BUSINESSES WITH THIS COMPANY AGAIN 😤😤😡😡
Shocking
Shocking, I was overcharged and the dress arrived today OMG it’s awful, nowhere near the size I ordered and given the shocking reviews I know I won’t get a refund so it’s gone in the bin, stay far far away from this company, the photos of the items do not look anything like what arrives
Absolutely dreadful company
Absolutely dreadful company. I sent my outfit back in good time and the company refused to give me a refund. Truly shocking, especially given the outfit cost me £150.!!!!! Don’t ever buy anything from this company.
I today received my dress which I…
I today received my dress which I ordered 19 days ago, so as displayed within the time limits. I am pleased with my item which I had custom made and all seems exactly as I requested. The material is of a good quality, the lace part is quite stiff, but should soften on wearing. I would just say that communication is poor and no updates were received throughout the time I waited, but true to their word it arrived and no complaints from me otherwise. I do not understand why so many bad comments, I would use again, but just don't expect to be kept informed.
Still waiting over 3 months for refund
I ordered 2 dresses for my wedding, 1 of which they wouldn't send even though they took my money for it! Eventually they agreed to send 2nd dress ,I then sent 1 back in November, I am still waiting for refund ,after sending around 40 emails .
Avoid this company at all costs ,a total scam
Ordered mother of the bride dress and…
Ordered mother of the bride dress and the fit was very poor. Requested a return address but this was not forthcoming. Terrible customer service, avoid this company as it appears to be a total scam
Chasing refund from Vedress for past 3 weeks
I ordered a dress from Vedress on the 27th Dec 2021, after reading the reviews, I cancelled my order 28th Dec 2021. Today 13th Jan 2022 I'm still waiting for my refund. Not impressed.
My mum ordered an outfit for my…
My mum ordered an outfit for my wedding. She is 82 years old and when it eventually arrived- after the wedding- it was far far too small, more like an 6 or 8, than a 14 as ordered. When I asked to return and refund, they asked for a photo!!!! Of my 82 year old mum in something she can’t get on at all- very odd! And they would see what they could do! This outfit was not as ordered and a full refund plus should be returned to her- it was not particularly cheap either! Shocking treatment and customer service! I hope I can get her her refund soon.
Avoid like the plague
Avoid like the plague; shoddy goods and totally misleading website. Website says they are made to order yet states 'only x number left'. The items are same quality as something cheap from a market or boot sale. They don't have a returns policy and simply ignore requests to return
Here is the return address for any one…
Here is the return address for any one that might need it only took 52 emails to get it
Name: Xie Xiandong
Tel: +86 67388819
Address: Room 0811, 10th Floor, Changhe Building, Changjiang West
Road, Shushan District, Hefei, Anhui, China Zip Code: 230088
should have read the reviews before i…
should have read the reviews before i ordered from them , the size was wronge very poor information about returns
ABSOLUTE RUBBISH
Hi all, My partner has bought a Mother Of The Bride dress from these people and i can honestly say that the garment is shocking to say the least.Materials used are very low quality and stitching is awful.From what I have read on other reviews theres no chance of getting your money back from these lowlifes.Email from them
does not give information on their returns policy and only has a mobile number to call them on which is very shady.She sw the advert on Facebook so be advised not to use them!!!!!
These people are scammers
These people are scammers. Cheap material that doesn't fit and they will not give you a return address or return your money PLEASE DO NOT WASTE YOUR TIME OR MONEY!
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