This very nice apartment was centrally located (near the Chatelet Theatre) and, although on a bustling street, presented us with no noise problems even though we were there on New Year's Eve. The pre... See more
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There are no words to explain how much we adore our experience. Our apartment spoke to a poets soul and it was in a great location. The Veeve crew were on top of all questions we had, and were an ema... See more
This mansion truly blew our minds with its incredible facilities and the wide range of options available. The house is extremely comfortable and perfect for a group to spend quality time together wit... See more
Company replied
Unfortunately, selling process is very smooth. However customer experience is the total opposite. Among the most notable issues we have: 1. House is 18*C degree inside while outide is 13*C. 2.... See more
Company details
Written by the company
Established in London in 2011, Veeve has become a distinguished name in premium short-term rentals, welcoming discerning travellers into some of the most desirable homes across UK and Paris. We have curated an exclusive portfolio of beautifully designed primary and secondary residences, each offering a refined and authentic alternative to traditional luxury accommodation. At Veeve, we specialize in pairing homeowners with guests who seek a true sense of place. Homes where character, comfort, and elegance come together effortlessly. Whether travelling for business or leisure, our guests enjoy the privacy, warmth, and sophistication that only a real home can provide. Our reputation is built on trust, exceptional standards, and meticulous care. With a dedicated 24/7 professional service team, we ensure every stay and every home is managed with the highest level of attention. From tailored guest support to seamless homeowner services, Veeve delivers a consistently elevated experience. We invite you to explore our curated collection, discover opportunities for listing your home, or connect with our expert team at: https://www.veeve.com/en-gb
Contact info
210 NEW KINGS ROAD LONDON, SW6 4NZ, London, United Kingdom
- +44 (0)20 7993 5599
- guest.enquiries@veeve.com
- www.veeve.com
4.1
Great
1K reviews
Hasn’t replied to negative reviews
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Reassuring
For the last couple of years, we've let out our London house with Veeve acting as agents. We've had many bookings in that time and a good ongoing relationships with Julia and her team. They've been responsive and considerate throughout, especially when handling any minor unforeseen niggles. Overall the service from Veeve has been consistent and attentive which is reassuring since the property is our family home. We highly recommend them.
25 February 2025
Unprompted review
Reply from Veeve
Hi Paul,
Thanks so much for the review. We are so pleased that you have had such a positive experience renting your property with Veeve and that you have a good relationship with Julia and the team! We love working with you too :).
Best wishes,
The Veeve Team
Poor customer service
Our experience renting a London flat had a promising start. The flat presented well and the greeter was prompt, personable and thorough. We checked in on a Friday. Saturday morning, no heat, no hot water. Apparently the 'boiler' was the master of both. A call to customer service had the issue fixed by Saturday night. Sunday morning, again, no hot water, no heat. Thus began a litany of phone and email exchanges with Veeve customer service, full of apologies and promises of imminent help. Finally, sometime late Tuesday afternoon (!), the boiler was restored...almost three days without heat or hot water in a Victorian flat in December.
Our request to shift to another flat or hotel was "noted", but nothing came of it. Once home, I followed up with Veeve about our experience and requested a 10% refund- very reasonable given almost three days without heat, hot showers and all those other wonderful benefits of the hot water. It certainly put a dent into our holiday. As yet, they have ignored us. A faulty boiler couldn't be foreseen but to absolve themselves of any responsibility to their guests/customers, is shameful. It's all well and good to take that victory lap when things go to plan but the better measure of an organization is how they respond when things go off script.
I won't again be a customer of Veeve nor will I be recommending them to friends.
29 November 2024
Unprompted review
Reply from Veeve
Hi Michael,
Thank you for taking the time to share your feedback.
We’re glad to hear the check-in process started off well, but we’re truly sorry that the heating and hot water issues impacted your stay. While unforeseen maintenance problems can happen, we understand that the delay in resolution was frustrating, especially in the winter.
We are sorry that the team were not quicker to respond and that we have not yet resolved your request for compensation. Someone from the team will reach out to you directly to discuss this further.
Best wishes,
The Veeve Team
While a change in plans resulted in my…
While a change in plans resulted in my not being able to stay with Veeve, I had a fantastic experience working with Joanne who helped me navigate complications with VBRO (through whom I booked the initial reservation) to allow me to cancel and recieve a refund. Her attention, concern and empathy to my problem were greatly appreciated -- and made even more impressive given that it meant I would no longer be a paying client. So thank you Veeve and Joanne, it is a testament to your committment to customer service.
17 January 2025
Unprompted review
Reply from Veeve
Hi Alex, Thanks so much for the review. We are so pleased that Joanne was so helpful and provided such excellent customer service! We hope you will stay with us in the future! Best wishes, The Veeve team
Beautiful apartment in the heart of Chelsea
Beautiful, well-appointed apartment in the heart of Chelsea. The team at Veeve made everything easy, no question was too much trouble.
1 December 2024
Unprompted review
Reply from Veeve
Hi Anna,
Thanks for taking the time to leave a review. We are delighted you enjoyed your stay and found the communication with the team easy.
We hope to welcome you again soon!
Best wishes,
The Veeve team
Perfect visit to Paris
Great communication and property lovely, super location, loved it . All the staff I dealt with were super helpful and charming . We had a great time would use again.
29 December 2024
Unprompted review
Reply from Veeve
Hi Julia,
Thanks for taking the time to leave a review.
We are delighted you liked the property and the location and found the team so helpful and charming.
We hope to welcome you again soon!
Best wishes,
The Veeve team
Rent of apartment in Paris
We are very happy with our Airbnb trip to Paris that was hosted by Veeve. They met us and handed over keys and gave us all information needed. The apartment was super nice and had all things needed. They are also very flexible as we needed an early check-out . Could not have wished more of our stay.
2 January 2025
Unprompted review
Reply from Veeve
Hi Frida,
Thanks for taking the time to leave a review. We are so pleased that you liked the property so much and found the team so helpful and flexible.
We hope to welcome you again soon!
Best wishes,
The Veeve team
Well appointed apartment in good location
Our apartment in Wells House, Spa Green estate was everything it said it would be. Well located, clean, well appointed and furnished, with all the amenities and equipment we needed. We thoroughly enjoyed our stay here and would highly recommend the apartment to other guests. Nicola A
15 December 2024
Unprompted review
Reply from Veeve
Hi Nicola,
Thanks for taking the time to leave a review. We are so pleased that you liked the property and thoroughly enjoyed your stay.
We hope to welcome you again soon!
Best wishes,
The Veeve team
Wonderful location.Excellently equipped flat
Wonderful location if you don’t want to be centrally located , with excellent transport connections.Excellently and comfortably equipped flat. Excellent communication and organization by management company veeve.
Downside……1) extremely annoying daily, intermittant, loud, flat vibrating noise, from 7.00am to 7.00 pm. Likely coming from butchers shop next door.
2) Inability to control timing of heating system. Cold much of the time.
Wii definitely return if the above problems are resolved.
2 November 2024
Unprompted review
Reply from Veeve
Hi Claude,
Thanks for taking the time to leave a review. We are pleased you enjoyed your stay overall and found the property comfortable and well equipped.
We are sorry that there was noise from the local shops and that you could not control the heating - we will look into this.
We hope to welcome you again soon!
Best wishes,
The Veeve team
Reply from Veeve
Hi Daphne,
Thank you for your kind words! We're thrilled to hear that you found our team helpful, quick, and friendly. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Best regards,
The Veeve Team
Wonderful place we would love to come…
Wonderful place we would love to come back so much beauty and care. It’s a real home and since we live in Hawaii, (as well as Switzerland) we love all the tropical plants!
Very good communication and very helpful and kind staff. Thank you so much for everything.
14 October 2024
Unprompted review
Reply from Veeve
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and felt at home here. It’s truly heartwarming to know that the beauty of our place and the tropical plants resonated with you, especially coming from such stunning locations as Hawaii and Switzerland!
We’re also thrilled that our team’s communication and care made your visit even more special. Your kind words mean the world to us, and we can’t wait to welcome you back for another memorable stay in London or Paris.
Mahalo and warm regards,
The Veeve Team
2014-24: A totally satisfied host-Solution to a need
I live in Manchester but decided to keep the family home in Hampstead when my mother-in-law died. We had various periods of letting it full time and keeping it empty for our own use, neither wo which was satisfactory. 10 years ago we came across Veeve. Since then we have had short term lets and had the house free for our own use when we needed. Financially a terrific arrangement.
The property management provided by Veeve (cleaning and house preparation for guests) lifted a great burden from us.
In 10 years we have only had 2 adverse incidents, both dealt with by Veeve in a totally satisfactory way.,
We have now sold the house. On the criteria of
1. Client management by the Host Team
2. Flexibility of letting arrangements, and
3. Financial terms
This has been a very good service.
12 October 2024
Unprompted review
Reply from Veeve
Dear Peter,
Thank you so much for sharing your thoughtful review and reflecting on your 10-year experience with Veeve. We’re delighted to hear how our services provided you with a flexible, hassle-free solution for managing your Hampstead property. It’s great to know that the combination of financial benefits and property management support made such a positive difference for you, and we’re proud that our team resolved the rare incidents to your satisfaction.
Excitingly, we’re now operating in Manchester! If you or anyone in your network might be interested in exploring our services there, please don’t hesitate to reach out to us for more information.
Thank you once again for your kind words and for trusting us with your home. We wish you all the best for the future and please do stay in touch.
Best regards
The Veeve Team
Great Location
We (two 60-year-old women) had a wonderful time staying at this apartment. The location was ideal as we had the underground and uber boats right outside the building. Also having groceries and restaurants right outside the building was great. I would definitely stay here again.
10 September 2024
Unprompted review
Reply from Veeve
Hi Susan,
Thank you so much for your wonderful review! We’re delighted to hear that you both had a fantastic time and found the location so convenient for exploring the city. It’s great to know that having easy access to transport and restaurants added to your stay. We’d love to welcome you back anytime for another memorable visit! Safe travels and see you next time!
Best wishes
The Veeve Team
Smelly Apartment in Bayswater, London
On check in to our apartment in Bayswater, London, I noticed an unusual smell which I queried our check in host on. She brushed me off but later on I pressed her and said "this place smells a bit weird". She told me it was because I was early and the cleaners had just finished and it was the cleaning products they had used. It didn't smell anything like cleaning products that I had ever used...
We tried airing the unit out and brought fresh flowers and incense but the place still smelt bad, we thought maybe prior guest were unhygienic. After a few days and further investigation we found it got worse after the showers were used and then we discussed 3 bottle of drain cleaner in the rubbish area. We put two and two together and realised the stench was coming from the drains in the bathrooms. After complaining to Veeve they sent a plumber with more drain cleaner however he informed us that this was a waste of time as there was a bigger issue. After further pressing Veeve they sent the on-site building manager to talk to us. He was very frank and told us this was an issue with the apartments drains and was unable to be fixed. He said that Veeve normally plug in scents through the unit to cover the smell.
After numerous calls to Veeve they were very apologetic and admitted all the faults in an e-mail and offered compensation. After 9 nights in the apartment at a cost of approximately 9,000 pounds they offered 150 pounds compensation.
Moral of story. Do not book through Veeve. You are much better to book through Air BNB where you can read the reviews and see if issues like this exist. Air BNB is much more transparent. These guys are anything but transparent and if your accommodation has issues they will say the right things but in reality just fob you off.
31 August 2024
Unprompted review
Reply from Veeve
Thank you for sharing your feedback, and we sincerely apologise for the inconvenience you experienced during your stay. We fully acknowledge the issues raised, particularly regarding the odor from the drainage system, and are deeply sorry for the discomfort it caused. We understand that different individuals, including those not employed by us, provided varied explanations, which understandably added to the confusion and frustration. We are actively looking into it and we appreciate your feedback in bringing it to our attention.
While we always strive to assist and resolve issues promptly, we regret that this particular problem was beyond our control, as it stems from the building’s drainage system and temporary affected the property. We did offer £150 as a gesture of apology for the inconvenience caused by the drainage smell, though we understand it may not have met your expectations. This gesture was not intended as compensation or a refund for the accommodation, which remained fully usable throughout your stay, but rather to acknowledge the impact the smell had on your overall experience. We regret that this gesture did not provide the reassurance we hoped for.
We would also like to address your concern regarding transparency. We want to assure you that all of our reviews are fully visible and shared openly across various platforms, such as Trustpilot and major booking portals, including Airbnb. We take pride in being transparent and ensuring that guest feedback is easily accessible for those considering a stay with us. Our guests and potential ones are more than welcome to contact us directly to inquire about any of our properties, and we are always happy to provide additional details or answer any questions.
Once again, we sincerely apologise for the inconvenience and truly appreciate your feedback. Although this experience was not ideal for you, we hope you will give us the opportunity to welcome you again in the future, so we can demonstrate the high level of customer service we strive for every day and provide you with the exceptional stay you deserve.
The Veeve Team
Be careful!
Leftover dirty glasses and empty bottles. Also customer service is not responsive, they couldn't send me a copy of my paid bill despite multiple emails and phone calls.
2 September 2024
Unprompted review
Reply from Veeve
Thank you for your feedback.
We sincerely apologise that your experience did not match the standard we strive to provide. We are sorry for the delay in sending your invoice and for any inconvenience this may have caused.
Please rest assured that we are actively addressing the issue and will ensure your invoice is sent to you as soon as possible.
In terms of the property, we have a dedicated team that checks everything before and after each stay to ensure it meets our high standards. We are sorry that we fell short on this occasion and regret that we weren't made aware during your stay, as we would have taken immediate action to make your stay an enjoyable one.
We do our very best to promptly respond to our guests' inquiries, offering 24-hour support to ensure all guests are taken care of. We will look into your feedback and work to understand what went wrong in this case.
We hope that, despite these inconveniences, you were still able to enjoy your stay. We would appreciate the opportunity to welcome you back and deliver the exceptional service we are known for. Should you need any further assistance, please do not hesitate to reach out—we're here to help.
Best Regards,
The Veeve Team
The house is wonderful
The house is wonderful. Perfect location 5 minutes from the subway with which you can reach the center in 20 minutes. Excellent Wi-Fi. 2 minutes away there is a shopping center for shopping. Veeve agency always ready for any request. Very fast check-in and check-out with Antony who was perfect and precise in describing the house and services. Very clean sheets and towels. Ultra modern kitchen appliances. 2 55” TVs with Sky and Netflix (obviously in English). Fairly quiet and very characteristic neighborhood (all terraced houses). In the surrounding area there are several places within walking distance. If I return, I will look for this house again. The only negative note was the carpet in the bedrooms which was a little dirty near the walls.
25 August 2024
Unprompted review
Reply from Veeve
Hi Daniele,
Thank you so much for your fantastic review! We’re thrilled that you enjoyed the house and found the location and amenities ideal for your stay. It’s great to hear that Antony provided excellent service and that our team at Veeve was able to assist with your needs. We also appreciate your feedback regarding the carpet, and will pass your feedback onto the owner. We’re so glad you enjoyed the neighborhood’s charm and convenience, and we look forward to welcoming you back in the future!
Best wishes,
The Veeve Team
Well done Veeve!
Veeve have managed the letting of my apartment in London for 6 years and throughout this time I have had no problems. They have always found good quality guests and responded promptly to any customer queries. These have ranged from buying a new hob and arranging for the fitting when the existing one failed, to cleaning the carpet efficiently when a guest spilled red wine on it. They do the full service including providing sheets, pillow cases, duvet covers and arranging for their cleaners to clean the apartment between visits , put clean laundry on the bed, and leave the kitchen ship-shape.
As I don't live in London, it is important that I can trust them to cope with all the hassle. They have a team of efficient handymen who can usually fix anything except when there is a breakage, and then they send me online a choice of makes to buy and I just say which I would like and they order it and install it. They pay for it and deduct it from the income.
The account managers have always responded quickly to my queries and we have built up a personal relationship with each other. I have had 6 hassle-free years and will be sorry to say Goodbye but I am in the process of selling the flat.
5 September 2024
Unprompted review
Reply from Veeve
Dear Beryl,
Thank you so much for your kind words and for trusting Veeve with your lovely flat over the past six years. It has been a pleasure working with you, and we are delighted that you found our service reliable and efficient throughout this time. We’re so glad we could make managing your property hassle-free, especially given that you’re not based in London.
While we are sad to say goodbye, we wish you all the best with the sale of your flat and any future ventures.
Thank you once again for being a valued partner!
Best wishes,
The Veeve Team
Home away from home
It was a fantastic experience having a full house with all the key amenities we needed, including toys, scooters, etc for kids and bicycle, books, Alexa, etc for adults.
Excellent sitting room, bedroom and private garden spaces.
29 August 2024
Unprompted review
Reply from Veeve
Hi Wole,
Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience and that the house provided everything you needed for both kids and adults to enjoy. It’s great to know that the amenities, from toys and scooters to bicycles and books, added to your stay.
We’re glad you made the most of the sitting room, bedroom, and private garden as well.
We’d love to welcome you back for another stay in the future!
Best wishes,
The Veeve Team
The check in/out process was a breeze
The check in/out process was a breeze. The Veeve team was very attentive and got us into the unit immediately. The apartment was in a great location, easy access to everything. Will definitely stay again!
25 August 2024
Unprompted review
Reply from Veeve
Hi Tiffany,
Thank you so much for your lovely review! We're delighted to hear that the check-in/out process was smooth and that our team was able to get you settled in quickly. It’s great that you enjoyed the fantastic location and had easy access to everything.
We’d be thrilled to welcome you back for another stay in the future! Safe travels until then!
Best wishes,
The Veeve Team
Amazingly Helpful
We had a mix up with our arrival times and Veeve went out of their way to accommodate us. They were extremely helpful on the phone and did everything they could to rectify our mistake. The apartment in Paris was wonderful. We Would definitely use them again.
15 May 2024
Unprompted review
London 1-12 august
We made two reservation, the first from 1-6 of august in Angel and the second from 6-12 of august in Pimlico . In the first house there wasn't hair dryer and we had to buy it without compensation. In the second house the greeter doesn't show up and we had to go take key on a locker and then the house had no sheets and towels.The house were both nice and comfortable.The Veeve's customer care helped us but with great urgency.
1 August 2024
Unprompted review
Reply from Veeve
We are extremely sorry to hear about your experience, and we would be more than happy to refund the cost of the hair dryer. All of our properties come equipped with at least one hair dryer, and this should not have happened. Please do get in touch with us, and we will arrange the refund promptly.
As for the missing linen and towels at your second property, this is not our usual standard. All our properties are professionally prepared to a five-star standard and equipped with freshly laundered, professionally washed and ironed linen and towels. I sincerely regret that there was a delay in setting up and preparing the house for your arrival.
We are glad to hear that you appreciated the prompt assistance provided by our guest service team, as we are here to support our guests and address any unexpected inconveniences such as the ones you experienced.
I hope that, despite these challenges, you were still able to enjoy your stay and the comfort of our properties. We hope to have the opportunity to welcome you back and provide the high level of service that reflects our standards. Thank you for your understanding and your valuable feedback, which will help us continue improving our service.
The Veeve Team
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