This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
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Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Easy & quick
Easy to use website. I booked queue buster tickets at 10pm for the following day - super easy.
Only downside you can't pay with PayPal.
Would use again.
9 August 2017
Unprompted review
Fairly clear proceedings
Fairly clear proceedings, no incidents, no stress.
8 August 2017
Unprompted review
Booking on web is not easy enough
Booking on web is not easy enough. Payment module does not provide good insight in whether payment is processed and the progress of that.
An error on the payment module is showing, whereas the payment is done correctly!
Also happening: booking is confirmed, but no additional confirmation from the payment module (CartaSi) is received.
Conclusion: confusing and that is exactly what consumers do not want! Certainly not with their credit card payments!
Next to that: editing an article in the shopping bag, leads you back to the start of the booking process. To my opinion, it should lead you directly to the relevant article with the option to adjust numbers/dates
Thank you for the chance of providing feedback. Wishing you good luck in using it to enhance your services offered!
6 August 2017
Unprompted review
Reply from Venetoinside.com
Dear Bernardus Steinmann,
thank you for your precious feedback. We are already aware of the problems on our payment gateway and, in fact, we are working in order to fix it as soon as possibile, since they are not related to our booking system but only to the CartaSi system.
As for the shopping cart, we will take care of your advice for the future updates of our portal!
Best regards,
Alessia Corso
venetoinside.com
I was not able to complete purchase using Firefox
I was not able to complete purchase using Firefox (CVV window was blocked). Had to switch to IE.
6 August 2017
Unprompted review
Reply from Venetoinside.com
Dear YSI,
we are sorry you had problems in doing your reservation. Unfortunately, if a browser is not updated to the last version it may turn out not to work properly on our booking system.
Best regards,
Michela Morosini
venetoinside.com
Expensive tourist trap
Useless and a tourist trap like commercialization of the church... paid 12 euros for 6 people to skip the line, but still have to merge with the regular queue inside - so we could have gotten in almost as fast without paying. We spend additional money to "cover" legs and shoulders inside the church.
Everything else inside had a price to it as well. 2 euros here and 3 euros there etc. We walked for 10 minutes inside and if we should have seen all we could easily have spend 50+ euros more.
I'm appalled by the capitalism like path the church has taken.
2 August 2017
Unprompted review
Reply from Venetoinside.com
Dear Soeren,
we are sorry you were not satisfied with your visit to St. Mark’s Basilica. Please note that if you had read carefully all the information we provide both online and on the voucher, you would have been warned about all the issues you mentioned above. Our service is only a skip-the-line access to enter the Basilica without queuing, but inside the church there are also visitors accessing without a reservation. Please note that both online and on the voucher it is clearly stated that it is necessary to wear proper clothing in order to enter the Basilica, in any case there is the possibility to buy on site paper shalws to visit the treasures, the Golden Pall and the museum.
Best regards,
Elisa Franzoi
venetoinside.com
Wonderful Website
I find the site very helpful, prices are reasonable & the support chat personelle was so professional & helpful.
31 July 2017
Unprompted review
Fantastic venue
Fantastic venue, horrible hustlers/scammers outside. They are very aggressive and clientele should be strongly cautioned about them. Your company has excellent customer service and was most courteous, will definitely book with you again!
26 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Kent D,
thank you for appreciating our service! Concerning hustlers/scammers outside, unfortunately as in all large cities, also Venice suffers from this problem… Actually we already warned our customers about this among the 'Useful tips on visiting Venice' attached to the confirmation email you should have received following the online booking.
Best regards,
Elisa Berton
venetoinside.com
Very easy to navigate and lots of …
Very easy to navigate and lots of different offerings.
26 July 2017
Unprompted review
Would thoroughly advise to never use this agency, and only book directly with service providers
Would thoroughly advise to never purchase tickets from here. Bought 5 - 72 hour travel tickets for public transport (water boats etc) from ticket machines as the Venice station. However, tickets did not print.
We tried resolve this issue with staff. However, there was no solution! No other ticket machines for this particular agency worked. The staff apparently had no authorisation to print the tickets for the agency.
The agency had no office in Venice and no contact numbers. I would only book directly with original ticket providers and not go through this agency.
22 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Mr Mehta,
we are sorry you had problems with tickets purchased on venetoinside.com. Why were you not able to get the tickets? Was the machine out of order or has anything else happened? We would appreciate a lot if you could send us further details about this matter in order to identify the issue.
Please consider that, both online and on the voucher sent at the end of the online reservation, we provide our customers with detailed instructions on how the PNR works combined with a list of automatic ticket machines enabled to convert the voucher into a physical ticket: this list does not include the automatic machine at the railway station only, but also many other machines located at the main stops of Venice public transport. ACTV staff cannot print the tickets because the PNR has to be converted into a physical ticket only at the automatic ticket machines. We regret you found the advanced booking useless since most of our customers appreciate it because it allows to save time without queuing at the ticket offices!
Best regards,
Alessia Corso
venetoinside.com
Systems need work
When booking to climb St Mark's tower for a view of Venice, it was unhelpful that no indication was given of how many spaces were left in each time slot. Since you can only book one individual at a time, when I came to book my boyfriend onto the same thing, the time slot was full and so he will have to go at a separate time.
In addition, the confirmation screen would not load and eventually took me to an error screen, which advised that I contact the company via a form. Fortunately, the confirmation email has come through, but this needs to have more immediate contact information in case the tour is booked for within the next 24-48hrs.
17 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Bec,
thank you for your feedback! Please consider that, as indicated online, there are only 12 places available per time slot and our system shows those available only. Therefore if you choose a day and time slot the system lets you select the places available… If there was just a place available, you were supposed to choose another time slot, where you could have selected two tickets. The availability is updated in real time and allows customers to reserve only the places available. We apologize for the inconvenience at the end of the online booking procedure but please consider that, as for the ‘immediate contact’ you suggested us, we have both an e-mail address and a phone number to contact in case of emergencies.
Best regards,
Michela Morosini
Venetoinside.com
impossible to book
impossible to book, site not find my credit card , i have tried more than 4 times with 2 cards... And ihave booked in another sites without any trouble...
16 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Cristina Alarcón Chamarelli e Goossens,
we are sorry you were not able to book on our portal.
After your feedback, we checked our reservation system and, as far as we can see, the problem is related to your credit card. Probably, something went wrong with the payment and your credit card was not charged. Please consider that we are getting over 5.000 bookings per day and no one is having payment problems… Usually, in cases such as yours, we suggest our customers to contact the bank to require clarification.
Best regards,
Elisa Franzoi
Venetoinside.com
Easy to use and plenty of detail in the …
Easy to use and plenty of detail in the description.
15 July 2017
Unprompted review
Got a "Ordine non sottomesso" after …
Got a "Ordine non sottomesso" after submitting. Got the email that payment was processed, but took 5 or so minutes to finally get the voucher email. Was confusing.
9 July 2017
Unprompted review
Reply from Venetoinside.com
Dear David Glessner,
we are sorry for the problems occurred during your reservation. They were probably due to a temporary malfunctioning of our booking system, since we didn’t receive any other warnings from our customers. We apologize for the little inconvenience.
Best regards,
Elisa Franzoi
venetoinside.com
It was very easy to book my reservation!
5 July 2017
Unprompted review
skip the line tickets
I booked skip the line tickets. It's easy to understand to book tickets. It's nice that there are a lot of useful informations, map of the entrance for ticket holder.
3 July 2017
Unprompted review
Poor service front staff
We were already running a few minutes late because the vaporetto line had a change that was posted at the terminal, not on the schedule. We took the time to check our backpacks as we were told via the reservation. Waited on line with our reservation for 20 minutes, and were told at the door we were too late. The man at the door (mustache, dark hair) allowed the man in front of us to enter with his backpack (which it states on the reservation is not acceptable), but we were told that we couldn't enter because we were late. If it were an hour or more, I'd understand. If he hadn't made an exception for the man in front of us, I'd also understand. The system needs to either be flexible or not, but this was clearly a case of the door person making a choice. It was poorly handled, and he took more time to explain that we were late so he wouldn't let us go than it would have taken to allow us to get in. We were disappointed that we did not get to see San Marco, but more so that this person felt like he could shame us while allowing the man in front to break the rules he so vehemenently felt he needed to follow.
3 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Melissa,
we are sorry you could not access St. Mark's Basilica... but please consider that you arrived late and on the voucher it is clearly specified that 'The time slot indicated on the voucher must be respected. Those who do not show up at the reserved time will lose the right to the skip the line access'. We don't think that we can be held responsible for your delay, do you? If we allow all the visitors who arrive late to use their reservation ... How will we be able to manage the skip-the-line service? Without a strictly control of the reservations, we won't be able to guarantee the quality of a service that most of our customers appreciate, as you can read from the reviews on the Basilica page on venetoinside.com.
As for the man on duty at St. Peter's Door, he has been working for us from 2 years and no one has never complained about him. On the contrary, he has always been appreciated for his patience and professionalism... We regret about what happened, if our colleague on duty at St. Peter's Door has offended you in any way, we apologise on his behalf. Of course, it wasn't his intention but please bear in mind that we run this service on behalf of the Procuratoria di San Marco and therefore pay great attention to comply with its official regulations that does not allow to bring backpacks inside the church, in particular for safety reasons.
Best regards,
Valentina Tonon
venetoinside.com
Booked a skip the line ticket to San …
Booked a skip the line ticket to San Marco 2 months in advance but was denied entry. Total waste of time.
3 July 2017
Unprompted review
Reply from Venetoinside.com
Dear Vicky Dunn,
why were you denied entry? Please send us further details at info@insidecom.it in order to better understand what happened. Thank you for your cooperation!
Best regards,
Valentina Tonon
venetoinside.com
Fast and easy
2 July 2017
Unprompted review
Booked my skip the line tickets for St
Booked my skip the line tickets for St. Mark's Basilica quickly and easily. Site is very straightforward and easy to use!
2 July 2017
Unprompted review
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