Ventilationland Reviews 

Great service. Fast and efficient.
High quality product. Would highly recommend.

Easy on line service and very fast delivery.

Vents arrived in a couple of days well packaged.

Great range, and good prices, but note that this is a Dutch company and not a UK one so delivery does take a day or two longer

This company is an absolute joke. 3 failed attempts at delivery. First delivery looked like it had been thrown from a plane at height. Second they couldn't even be bothered to write the address on the box. They put the postcode, road name and sent and empty box. Do not believe that this is a uk company as it's based in the Netherlands. Customer service is diabolical, phone line does not connect and is a number in the Netherlands. Online chat and email is like speaking to an AI robot with automated responses. They are unwilling to provide evidence of packaging and shipment details from their end. Makes me believe they are just a third party buyer and do not have any control over shipments or packaging. I have waiting 7 weeks for my order and still nothing all they offer is money back or me to provide a new order of what they should resend. I have asked numerous times why they cannot provide any records of what they resent and what I did not receive. If they cannot provide me with photos then this proves that they do not send packages as a business. They are just an online business acting as a third party buyer scamming people out of their time and money.

Great service and products from this company..will be using again in the future...

Great Price, communication good

Great service. Ordered 4 x 100mm baffled vent spacers. Received with thanks as promised.

Great product. Easy to install and successfully vents the bathroom.

This company is a scam. Ordered and paid, but nothing ever arrived. Non existant customer services. Try and call their "phone number" before ordering, you will see, impossible to speak to a human. See other reviews, lots of consistent stories about this. Would strongly recommend avoiding.

Fast delivery

Product came as described and within 4 days from ordering. Price was good - I would use this company again.

Got the product on time. Good quality and good value. Straightforward installation.

Great customer service.

Parcel was supposed to arrive 3 weeks ago, still no product. Evri lost parcel, complained to ventilationland, been chasing for weeks, then promised a refund advised today that carrier advised they were returning product to them as we had refused delivery. What utter rubbish I have cameras and no such attempt at delivery, want my money back which is still not forthcoming and would not recommend this company, terrible service. It’s about time they used a different carrier as I am not only one with the same issue.

I was a little worried after reading some of the reviews but thought i would give it a chance and I'm glad I did. Had a little hiccup with order being collected by the courier but contacted Ventilationland and they sorted it straight away. Order arrived as expected and was happy with the hole experience.

They split my order in to two deliveries, the first arrived several days late, no sign of the second one. I waited a few days then contacted them. They just sent me the tracking number. I did this another three times over the next three weeks. Eventually they did actually look in to it and found it was damaged in transit. I asked them to send it again or refund it, they say they can't until I go through the items that they did send me and work out what I am missing. This is obviously a complete waste of my time and not my job. They're absolutely unwilling to sort out their own mistake and are just wasting my time. I would just order from somewhere else if you need your items in a timely fashion and don't want to do their work for them to fix their mistakes.

There is little of substance to report about Ventilationland other than they have a great webpage and good product range - after that there is nothing tangible to report on, and that is the problem!

Ventilationland have made a couple of serious errors of judgement. Firstly, it isn't immediately obvious that the product comes from the Netherlands and therefore will not be coming tomorrow, or this week even. Secondly, they use EVRi as their delivery company which puts in significant jeopardy whether the product will ever come.

"Your parcel is delayed" has been the EVRi status for a week now (this is the now stuck status following a reported pedestrian progress towards the UK border). This, we all know, is code for "lost". But Ventilationland will not refund or resend until EVRi tell them it is lost. That, we also know, will never happen. So, no product, no refund and no responsibility accepted by Ventilationland despite time consuming contacts.

If you need something in a timely fashion with no hassle this is not the vendor for you. Pity. Nice website, good range of product.

I am very pleased with the service received and the good communication during the process from purchase to delivery.