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Ventilationland Reviews 

318
•
TrustScore 3 out of 5

3.2

Ventilating Equipment Manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the competitive pricing and the wide selection of quality ventilation products available on the helpful website. Many people also experience very quick delivery times and find the entire ordering process completely straightforward for their daily projects. Some reviewers were not happy with significant delivery delays and unexpected backorders encountered immediately after completing their online purchases. Customers also mentioned that customer service channels are completely unresponsive and unhelpful when attempting to resolve missing or damaged items. Others struggled to get timely tracking updates regarding their delayed orders and faced ongoing difficulties obtaining promised refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery_service, expressing deep frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from frustration to... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in satisfaction... See more

Customer service

Clients share negative opinions on customer service, highlighting widespread frustration with unresponsive... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. Many reviewers report extremely poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.

Rated 4 out of 5 stars

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Rated 4 out of 5 stars

pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more

Rated 5 out of 5 stars

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... See more

Company details

  1. Ventilating Equipment Manufacturer

Written by the company

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.

Contact info

3.2

Average

TrustScore 3 out of 5

318 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

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3.2

All reviews

(318)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor

Very poor. Ordered two pipe silencers for two valves. The system only added one to my order resulting in me having to order again to pay £10 to ship an £8 item. Customer service refuse to help. Avoid.

4 February 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello Che,

We do apologize if the system did not correctly process through your order.

We have informed the technical and marketing department to have a look at this.

Thank you for your feedback, Team Ventilationland.

Rated 1 out of 5 stars

Although the website says items are in…

Although the website says items are in stock, it was only after I chased for non delivery (a week after stated delivery) that I was told it was on back order. Requested cancellation of order and refund, no news. Chased, no news.
Very poor customer service

8 January 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello Euan,

We were informed this morning that your package was located and returned to us.

We have emailed you with the update of your order.

Furthermore, we apologize for the inconvenience caused, this was not our intention.

Thank you for the feedback, Team Ventilationland.

Rated 5 out of 5 stars

Lovely Extractor Fan and Great Service

Lovely extractor fan, exactly as described, well packaged, the delivery was relatively quick, and installation was straightforward, seamlessly replacing an older, noisier extractor fan.

14 January 2025
Unprompted review
Rated 4 out of 5 stars

This product is bullet proof

This product is bullet proof. It was easy to install and very cost effective. The delivery was a little fraught but when it eventually came it was simple to get going. I couldn’t get the wireless controllers to connect but really I just needed the humidity controller to get this system working.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service and returns…

Poor customer service and returns process. Website appears like the company has a great returns process but reality is somewhat different. Returned a product that's a different size to advertised on site. Returned the product by recorded delivery and heard nothing. 2 weeks later chased it up to be told that product "cannot be returned". Complained as its not as advertised and now being given the round around by "customer services". Taken 4 weeks to "measure" by 1 vent I returned.
Avoid.

1 December 2024
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello,

We are trying to solve this return request internally asap.

Thank you for your feedback, Team VentilationLand.

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