Complete rip off - Ordered map which I paid £4.99 for next day delivery. Never arrived and asked for a refund but they only refunded cost of map and kept postage. Don’t use….still waiting for the... See more
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Avoid Venture Direct - Awful awful company. Ordered an expensive gift for my wifes birthday.....which is tomorrow 22nd December...guess what still hasn't arrived. The 6-8 business day delivery time i... See more
Words fail me!! I have never dealt with such an awful company in all my days. Like all those others reviewing Venture Direct - the order I placed and paid for in early December never materialised... See more
Company replied
Clearly something dodgy about this company. Ordered a Casio watch for my daughter - belated Christmas present. Similar story to others - told out of stock and offered refund. The advised would take... See more
Company replied
Company details
Information provided by various external sources
Venture Direct is a British based company with extensive experience as a global online retailer of quality electronic brands including Canon, Nikon, Apple, Samsung, Sony, Panasonic and specialises in Digital SLR's, Tablets, Mobile Phones, Lenses and much more. We have offices across the globe in the UK, US and HK along with a dedicated team who all share a passion for technology, from the latest cameras to flying gadgets! Our own distribution centres span three continents, with warehouses in the UK, USA and Hong Kong, aiming to always bring you the latest quality products at better than high street prices, without compromising on customer service.
Contact info
1.0
Bad
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Go some where else/avoid venture direct
Like all of the other reviewers i placed an order,paid,then nothing.no delivery.no replies to emails
No phone calls answered.live chat is dead.
So far no refund.
There are many honest and reliable vendors on the web.go to them.you dont have to waste your time money and energy with poor quality companies like venture direct.
11 December 2017
Unprompted review
Reply from Venture Direct
Hi David,
Please accept our sincerest apologies for the delay and inconvenience. We work extremely hard to deliver all the orders on time. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Kindly provide us your order number and a little more information regarding your concern so we can look into it and get it resolved for you.
We look forward to hearing from you.
Like everyone I ordered myself a Nikon …
Like everyone I ordered myself a Nikon d3400 camera. Order no: 506-15783
I only received an email that your order is passed to fulfilment team. Since then no tracking number no reply to emails
Money already taken from my bank 303 pounds
I think it’s not worth risking the money just because these people says its genuine item and sell for low price
I am going on holiday and I need this camera if i don’t get it in time what’s the point now I am worried about my money.
So bad experience
I would like you tell me status of order if you can not deliver it In next 3 days want my money back as soon as possible
Thanks
Update:
I called them today 1 hour ago the phone system put me in queue at 6 position I waited for 50 mins and then Phone start ringing after 5 mins of ringing no one picked up and call dropped
I had sent them email over the weekend no reply yet
10 December 2017
Unprompted review
Reply from Venture Direct
Hi Shoaib,
We are deeply sorry for the delay that you've experienced in receiving responses and getting your order. We work so hard to deliver all the orders on time. We regret to inform you that we are unable to confirm the delivery date of your order as the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We hope to serve you better in the future.
506-15565
506-15565
My item has not been delivered even though I've waited for a much longer period of time than you quote for delivery. You do not answer my emails or phone calls or even live chat. You are still advertising the item today with a 3 to 7 day dispatch time which is obviously not true.
Please cancel and provide a full refund.if I do not receive a refund within 10 working days I will pursue you via my card holder
Paul Taylor
9 December 2017
Unprompted review
Reply from Venture Direct
Hi Paul,
We sincerely apologize for the delay that you've experienced in receiving responses and getting your order. We're doing our best to deliver all the orders on time. However, some things are beyond our control. Unfortunately, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We'll be taking steps to ensure that this would never happen again and we hope to serve you better in the future.
I ordered air pods about 3 weeks ago
I ordered air pods about 3 weeks ago, I have heard nothing back I have emailed, phoned and tried the live chat.My order number is 506-15571, I would like to cancel it please and et a refund
9 December 2017
Unprompted review
Reply from Venture Direct
Hi Louise,
We are deeply sorry for the delay that you've experienced in receiving responses and getting your order. We're doing our best to deliver all the orders on time. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We'll be taking steps to ensure that this would never happen again and we hope to serve you better in the future.
This company are a bunch of charlatans
This company are a bunch of charlatans. Despite the website it is a dodgy Chinese site that take the money and don't deliver the goods. The so called Live Chat has no response, the queue on the phone call counts down one step every five minutes as the person at the top of the list times out and disappears from the queue. 35 minutes of my life that I'll never see again.
Emails asking for a refund in line with their so called Cancellation Policy are also ignored.
Have now passed to Credit Card dispute team so fingers crossed.
Don't touch even with somebody else's bargepole!!!
Update 11/12/17
The order No is 15479. I don’t believe that you are looking forward to hearing from me as I have been emailing you every day for the last week. If there are situations beyond your control then you should make contact accordingly. Your website clearly states 6 to 8 working days. Your cancellation policy clearly states that if the order hasn’t been processed then I can have a refund.
I’m really not interested in any more platitudes, I simply want my refund now. Thank you.
Update 13/12/17
So on 11/12/17 on the day of response on Trustpilot I was contacted by Venture Direct offering me a refund, and quelle surprise no cancellation of order, and no refund. These people tell lies and completely incompetent.
Update 15/12/17
Yep, nothing, rien, nada! Use this bunch at your peril people. If you want to get rid of some money with nothing to show for it then spend away. Otherwise go almost anywhere else.
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Richard,
Our sincerest apologies for the delay and inconvenience. We work extremely hard to deliver all the orders on time. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Kindly provide us your order number and a little more information regarding your concern so we can look into it and get it resolved for you.
We hope to hear from you soon.
Order number 506-15448
Order number 506-15448
Please cancel this order and refund my money. I have tried calling, emailing and live chat many times without success.
DO NOT USE THIS COMPANY
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Kelly,
We are terribly sorry for the delay that you've experienced in receiving responses and getting your order. We're working so hard to deliver all orders on time. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We'll be taking steps to ensure that this would never happen again.
Ordered a Christmas present nearly 3 …
Ordered a Christmas present nearly 3 weeks ago, have not responded to emails or phone calls. The UK part of the company name is deceiving as they are NOT based in the UK at all.
Please refund my order ASAP so I can re-order in time for Christmas. 506-15547
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Emma,
We are very sorry for the delay and inconvenience. We are doing best to accommodate all our customers and deliver their order in a timely manner. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
As you requested, you order has been cancelled. Please be advised that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Please let us know if you have further questions.
have ordered from 21/11/2017 phone …
have ordered from 21/11/2017 phone asus order number 506-15250 and have yet to receive any update regarding delivery.
I have attempted to call, live chat and have unsuccessful been able to get hold of anyone about my order.Your bad reviews are making me very nervous as I do not have faith in my order coming in time for Xmas.Please refund me and email me to confirm this has been done ASAP.
Thank you
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Andreea,
We are terribly sorry for the delay and inconvenience. We are doing best to accommodate all our customers and deliver their order in a timely manner. However, some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
As you requested, you order has been cancelled and an email notification has been sent to you. The Refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Also, as any other company we receive our fair share of positive and negative reviews and complaints but rest assured, these complaints are always addressed, they may not be resolved yet, but are in the works. We value our customer's business thus we strive to provide quality products and services.
If you have further questions, please let us know and we're happy to help.
Scam
Scam - avoid £190 down - no replies to emails or contact - will be taking action through the credit card companies - please avoid
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Chris,
Our siincerest apologies for the delay and inconvenience we may have caused you. We work so hard to assist all the customers as quickly as possible.
We'd greatly appreciate if you could give us your order number and more information regarding your concern so we can investigate further and get it sorted.
We hope to hear from you soon.
Terrible - Scam do not use
Took my money, no sign of the item, cant get through on the phone line, no response from the chat service and they do not respond to emails, total scam do not by anything.
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Gareth,
We deeply apologize for the delay and trouble we may have caused you. This is not the experience we want you to have and we would like to make things right. We'd appreciate if you could give us your order number so we can investigate it further and get it sorted in a satisfactory manner.
We hope to hear from you soon.
I have ordered a watch order number …506-15741
I have ordered a watch order number 506-15741 and have yet to receive any update regarding delivery.
I have attempted to call, live chat and have unsuccessful been able to get hold of anyone about my order.Your bad reviews are making me very nervous as I do not have faith in my order coming in time for Xmas.Please refund me and email me to confirm this has been done ASAP.
Thank you
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Teresa,
We understand your hesitations and concern. We regret to learn that your order has already been canceled and an email confirmation has already been sent to you. The Refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Also, as any other company we receive our fair share of positive and negative reviews and complaints but rest assured, these complaints are always addressed, they may not be resolved yet, but are in the works. We value our customer's business thus we strive to provide quality products and services.
If you have further questions, please let us know.
I ordered a phone on 30 November
I ordered a phone on 30 November, payment was taken immediately, I send an email requesting an update on my order and they have not corresponded ... Still waiting.
Reference 515-4395
CANT REPLY TO YOUR MESSAGE!!
8 December 2017
Unprompted review
Reply from Venture Direct
Hi Suellen,
We sincerely apologize for the trouble this may have caused you. Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of your order as stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Kindly provide us your order number so we can look into it and get it resolved. We hope to hear from you soon.
I haven't received my order yet been a …
I haven't received my order yet been a delay I would like more contact day to day thank you
8 December 2017
Unprompted review
Reply from Venture Direct
Hi John,
We are truly sorry for the delay and inconvenience this may have caused you. We are doing our best to deliver all the orders in a timely manner. However, stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
We would appreciate if you could provide us your order number so we can investigate further and get it sorted in a satisfactory manner.
We hope to hear from you soon.
Redressing the Balance
My goods arrived yesterday and although there was a hold up and a 5 week wait I was kept informed with very regular emails and updates. I ordered Binoculars and they were as ordered, well packaged and sent by courier.
Alan Holden.
7 December 2017
Unprompted review
Reply from Venture Direct
Hi Alan,
We thank you for your positive remark. We greatly appreciate it. Your feedback helps us take note of these efforts as we are always looking into ways to improve the process and the business to promote customer satisfaction like this.
This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!
Shocking service
Shocking service. Ordered 3 weeks agom to close to christmas now to risk waiting any longer. Cheap deals are always to good to be true. Can you please cancel my order and refund my money.
My order is 506-15185
7 December 2017
Unprompted review
Reply from Venture Direct
Hi Conall,
We are sincerely sorry for any frustrations we may have caused you. We work so hard to accommodate all customers and deliver all orders in a timely manner but the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the parcel.
As you requested, your order has been canceled and the refunds would usually take within 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We will further evaluate how we can prevent this problem from occurring again in the future.
Screwed Over
Same as the hundreds of poor unfortunate souls below. I ordered a new Samsung S7 edge for my sons Christmas present on the 26th Nov 2017 ref 506-15437. Heard nothing after e-mailing and waiting in long, long phone queue.
As I read the reviews, it seems they take the money and prolong your agony with 'cut and paste' comments. Of course they are really sorry they're earning interest off our hard earned money.
On-line direct chat is a joke as well.
Venture Direct, please don't respond with platitudes, refund me my cash.
I will try and contact my Credit Card company to retrieve the cash back.
7 December 2017
Unprompted review
Reply from Venture Direct
Hi Stephen,
Apologies for the delay and trouble this may have caused. Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of your order as we experienced an unusually large number of last-minute orders, causing some unexpected delays in the delivery of the parcel.
Also, your order has already been canceled. Please be advised that it may take us up to 10 business days (excluding weekends and bank holidays) for the refund to be processed internally.
We're very sorry for not being able to complete your order. We will make every effort to see that this would never happen again.
I ordered a watch 3 weeks ago
I ordered a watch 3 weeks ago(506-15203), I got one email stating they are not sure when I would get it...then Nothing, I tried email..Nothing, live so called chat...Nothing...so I'm now £166 down ....and guess what....Nothing! I would prefer a refund now
7 December 2017
Unprompted review
Reply from Venture Direct
Hi Gary,
Please accept our sincerest apologies for the delay and inconvenience. We work extremely hard to assist all customers and deliver all orders on time. However, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the parcel.
As you requested, your order has been canceled and the refund would usually take within 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We are really sorry for not being able to complete your order and we hope to serve you better in the future.
Ordered a watch
Ordered a watch. After receiving an email saying my order was being processed, I heard nothing for a week. Stayed on hold for 40 mins twice. Wish I’d looked at these reviews first. After this review I got a reply. Seems you have to make a bad review on here to get a response. Still haven’t got my refund though.
6 December 2017
Unprompted review
Reply from Venture Direct
Hi Daniel,
We deeply apologize for the inconvenience and delay in receiving a response. We're doing our best to accommodate all the customers as quickly as possible. As for your order, please provide us your order number so we can investigate further and get it resolved in a satisfactory manner.
We hope to hear from you soon.
Scam company! Where is my order?
I ordered a watch on November 25th 2017. Said the expected delivery was 6-8 days. I've still not received it. After reading the reviews I doubt I will get it!! I have tried calling and emailing numerous times and no one answers or replies. Managed to get through on live chat once and they fobbed me off with one of the below excuses then they ended the chat! I got to number 1 in the queue on live chat today then they logged out!!!
This company is absolutely disgraceful and I would like to cancel and get a refund of my £220! My order number is 506-15390.
UPDATE: TUESDAY 12th DECEMBER
I have received a full refund today, I thought I would put this to let people know there is hope of getting your money back. I hope you are all able to.
6 December 2017
Unprompted review
Reply from Venture Direct
Hi Kayleigh,
Our sincerest apologies for the trouble we have caused you and for those times that we've failed to get back to you. We work so hard to accommodate all customers and deliver all orders in a timely manner. However, stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
As you requested, your order has been canceled. Please note that refunds would usually take within 10 business days before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We are truly sorry for not being able to complete your order. We will make every effort to see that this never happens again.
I have ordered an IPAD mini4 128GB …
I have ordered an IPAD mini4 128GB 3weeks ago on a 6-8 working days delivery, Still not get any update from you .Email them many times .NO REPLY. I WANT CANCEL. How can I do.Please answer me. My order (506-15049
)
5 December 2017
Unprompted review
Reply from Venture Direct
Hi William,
We are truly sorry for the delay and inconvenience. We are doing our best to answer all our customers' inquiries and delivery all the orders on time. Unfortunately, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As per your request, your order has already been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We sincerely apologize for not being able to complete your order.
If you have further questions, please let us know and we're happy to help.
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