Venture Direct Reviews 

Poor customer service. I ordered an item from the company directly and within a week they have still not dispatched. Company do not respond to emails. And the online help is terrible.
Update: just sat on hold to them for an hour to get a recorded message informing me to call during office hours which I am. Contacting credit card

Refund...Please can you let me know when I will receive my refund item 506-15677 . Order has now been canceled as you can't deliver on time. Many thanks.

Absolutely disgusting company. Ordered on 11 Nov and cancelled on 01 Dec as found the product elsewhere. They emailed straight away suggesting that a refund could take up to 10 working days. It’s now been 13. Have spent ages on the phone only to be cut off when you get to the top of the queue. Same thing on live chat and no response whatsoever to my emails. As I paid by debit card my bank won’t help at all. I will be reporting them.

Fraud. I wish I would read all these reviews earlier. I have been waiting for 10 days and as well sent numerous email and have not received anything, no reply. Have called them and no luck. Just waist of time. I want my money back. Refund me for my order 506-16037. I do not want this watch. Get me my money back. This is definitely fraud company!!!!! Disgusting what they do to people on XMAS time. They should NOT exist!!!

Once again we are still waiting for our REFUND.. Purchased on the 8th Dec & we needed this by 21st for Christmas.. No response to emails NOTHING... BUYERS BEWARE AS THIS COMPANY DOES NOT HAVE OFFICES/SHOP IN THE UK, they are in fact based in HONG KONG.

I have requested a refund on 3 sites & even emailed them directly but they can't be bothered to reply.. The website is very misleading & their customers come last regardless, all we want is a refund because we have purchased elsewhere.... I am in the process in contacting Trading Standards... WHAT A SHAM !!

UPDATE: 2 WEEKS LATER I RECIEVED A REPLY... CHECK THE PART WHERE THEY STATE THEY MAY DEDUCT 30% OF THE REFUND AMOUNT... I SHALL BE NOW FORWARDING ALL COMMUNICATION TO TRADING STANDARDS...

Good day! We are sorry to hear that you want to return the item.Please note that the 6-8 days delivery time frame commence after the 3-7 days of processing. In order to qualify for a Change of Mind Return, the item must meet certain requirements:

Products must be in their original packaging and unopened, all QC seals must be intact;
Along with all included accessories;
Must not be damaged in any way by you during the time the product is in your possession. The product is deemed to be in your possession until the product is received by us pursuant to this policy;
The product is not exempt for return as specified on the product description page.

Please note a restocking fee of up to 30% may be deducted from the refund amount for change of mind returns. Return postage for the item is the responsibility of the customer. Please let us know on how you want to proceed so we can provide the steps to start the return process.

If you have any further questions please do not hesitate to contact us again. One of our customer service representatives will be readily available for you via phone or email and are always happy to assist.

CONSIDERING THEIR WEBSITE IS VERY MISLEADING & USE FALSE ADVERTISING... WILL NEVER RECOMMEND THIS COMPANY BASED IN HONG KONG TO ANYONE..... BUYERS BEWARE!!!!

OUCH OUCH OUCH i wish i read those reviews before buying INVOICE NO 506-16175.No point in repeating same ,hopefully VENTURE DIRECT will advise in next few hours status of UNFULLFILLED order

Venture direct u have not delivered Sony xz premium to DPD after promising that the mobile phone would be delivered by 19December 2017..you are vile scum company that rips people off and do not understand how you get away with it...I will be going to tradeing standards and reporting your scam company... I feel sorry for people who have ordered from your company for Christmas presents and won't be opening there Christmas presents because of your dirty scamming company...f##king disgusting

so far not impressed with the company
so far not impressed with the company, order item and still waiting, sent emails, sat on phone from 3:50 to 4:30 then the message came office hours close at 5 and i was cut off,, the same with the chat, i was cut off also..

Anyone looking to purchase from here would recommend looking else where, as if after service is anything like, normal service. not happy

tomorrow is the last day it should arrive and reading off here, looks like i will be looking for my money back

My order is 506-15808
this is to further to my previous review I have replied with my order number and guess what no no information
I have called and been left on hold and eventually got cut off,
i have emailed and no replys.
i have used online chat to get cut off,
its now past the date,
you replied and requested my order number 506-15808 yet still you havent replied.
hope everyone read the problems here, i am patient but time is running out.
please get in touch or i will persue many lines of action towards you

Fantastic company, no problems with purchase or the shipping, even arrived earlier than expected. The phone I brought looks brand new!! Would definitely purchase from you again

I ordered a canon camera order no 506 - 16115 on the 13th Dec for a xmas present. The product has not been despatched so no chance for my son's present at xmas!. I have emailed several times & chat leaves you in an infinite cue! I am very unhappy with service & need someone from.Venture direct to contact me asap! failing this I need a refund!

Please don't make a purchase they are not who they say they are. I never did my research until it was too late. They said item would be delivered within 6 to 8 days, it never got dispatched. They don't respond to emails or voicemails. I now have an upset teenager as he did not receive his birthday present. I have now contacted my credit company and a dispute is now in place.

Refund immediately order - 506-16088
If refund will not be done today this will be taken to further instances!

avoid at all costs.

there might be some great looking bargains on the site, but you may not get your product or any feedback from customer services for months... if at all.

They will, however, take money from your account almost immediately unlike reputable companies.

Worst shop ever!

I have made an order 5/12 and they still did not dipatched it! It is a gift for my wife, what I will tell here now! It is last time when i nbought something there.

my order:506-15800

I have ordered some Airpods under order 506-16050. I have emailed several times asking if this item will be delivered in the time specified (by the 21st December) as this is a Christmas present. I have tried your contact centre and so far am yet to get through to somebody (after an hour on the phone trying!) I have emailed your customer service email twice and have had no response and the Live chat is useless as I sit there at number 9 in the queue and it never progresses forwards. Please can somebody from venture direct come back to me before I raise this as a dispute with my bank. Thank you

I have been trying to contact thr company to find out about the delievery of the watch I ordered but no-one is picking up. It has been two weeks and I havent been successful. I have been waiting over 2 hours on the phone at one time. I am waiting to get a refund back.

Venture direct are a terrible company with awful customer service. I ordered from them on the 8th of December and cancelled my order on the same day after reading the awful reviews (wish i had read them first) venture direct still took the payment of £218 but insist they haven't. After speaking to them numerous times on live chat they constantly denie taking my money. I have reported this to my bank & will take this further if my money is not refunded. Order number 509-15910. Also its very frustrating being told to wait 48 hrs for a week for an email of proof of non-payment (which is rubbish as it was taken) and the email doesn't turn up & they never reply to email & always number 9 in the que on live chat. My order number is 506-15910.

UPDATE: after a long 2 months venture direct have given me a refund! I had almost given up. Thank you.

I ordered presents for Christmas from Venture, my order was on the 13/12/17 so I paid £21.95 for priority delivery (3-6 working days). I had an email at 02.56 on 15/12/17 telling me the order had been despatched. The next email told me the parcel would be delivered on 27/12/17.
I was concerned and sent two emails to customer service, no response. I phoned their help line, I was told I was twelfth in the cue after 98 minutes my call was answered and the cut off immediately. I tried the live chat, third in the cue but it still took over an hour to get a response, I was then told that the £21.95 was priority delivery but that the company still takes “up to seven days to process the order” and that this is added on to the delivery times quoted, I started to type my response but the call was terminated by Venture.
I have had experiences of shoddy customer care in the past but I have never felt the need to stand up and shout about it.
This is very poor service, my order and money was taken very quickly but the service was very poor. Contact with any kind of customer service is at best discouraged and at worst a facade to cover the fact there is no customer service at all.
I believe I have paid for priority delivery and have certainly had nothing for the money, I wonder if this is within the law.
It’s frustrating but at least I can ensure that non of my friends family and all my staff don’t use this service or anything to do with Venture/Milky way again

Phone calls are a waste of time same for emails, only thing which venture direct is answering is the chat, only if you are there at 8:00 AM,

Product ordered on 2nd of December (506-15602)
Friday on chat they let me know that a further update will arrive on Saturday, nothing, on our chat today 18.12.2017, they ask me to come back on 48 hours cause, they are not having any updates or tracking number

So an update, still no refund and not even an email for a reply. So for those of you who paid for the product on your credit card then contact your bank and hand over all the information they require, they go down the ligal route and will get your money back for you! Also they will again inform the right people to take action against scum like venture direct! I’ll keep you posted. Hope this helps you guys!