Verifone Denmark A/S Reviews 1,265

Yasser Essam Give me a very nice experience, I have very good experience with Yasser. He is kind and trustworthy and he tries his best to make me understand everything and I like it and I am appreciate to him. Thank you Yasser.

Sindssyg god service. Mathias var super nem og rar at snakke med. Klar anbefaling !

I have had some problem withe the new dankort machin, but I had had the Best support, Betina and Ahmed Ali , are the best, and nicest support I have seen. Thanks a lot
From Roses Blomster

The individuals working at this organization seem to lack competency. After speaking with two staff members from customer support, who assured me that they would terminate my contract, I later checked my bank account and noticed a payment for the upcoming two months. However, I have not received an invoice from them for this transaction. This situation raises concerns about the professionalism of the customer support team, leading me to question the recruitment standards for such roles within the organization. It might be wise for the HR representative to consider seeking alternative employment.

I have got my small salon nearly 8 yeas now and I started using Verifone from the opening time. Now I am changing the new version but still from this company. I would say that I always have wonderful support and caring from the Verifone Team.

Thank you so much for helping me a lot through those years. I highly recommended this company for others.

I made a 3 year contract. The company never assists with problems - payments comes without any clear system to my bank. I never had a week without difference in revenue and money transferred to my account. I asked to cancel my contract due to fails and mistakes from Verifone but they refuses to release me eventhough they fully agree with me they have many problems with service and support in urgent cases.

Have applied for the betalingsterminal. Got through a lenghty process that took days. After almost 2 weeks of waiting, i gave them a call, asking them when can we expect to get our terminal, to which they've replayed

"We are sorry, but our money anti laundering team has decieded to reject your application"

What is the reason?

We cannot tell you.

Couldn't you ate least let us know?
We are sorry, we've forgotten.

For 2 weeks we could not open our restaurant because they have forgotten to let us know that they have rejected the application..

We are running 4 different businesses in Denmark with indløsningsaftaler without any issue what so ever.

Anyways, we got in touch, on the same day (Thursday) with Worldline (Bambora) and our terminal is on the way and will be delivered on monday, literally 2 working days process, from the moment of applying to the point when we will have out terminal delivered.

The overall experience was good. Great communication with the team. They help you overcome any problem you encounter. The service is smooth and works fast. The integration with Shopify is very easy to make, once you have all the keys.

Her ringer man 1 mrd før for at opsige sin terminal og så skal man betale 1 år ekstra til software !
det er da åger

Worst and incompetent Customer service ever. Regret i signed with this useless company. Stay away.

I would strongly advice against using Verifone. We've been customers for over 10 years and when we decided to swap to a different provider (by the way, it's possible to find way better and cheaper alternatives out there) we couldn't end the agreement before renewal in January. This means we're stuck with Verifone for another year. In the other words: we're paying for their service, even though we don't use it and we told them to end it before renewal. What a nice and dishonest cash cow.

I need to thank especially fast and professional service that I got from Adiel. Everything went very smoothly and we got everything in time. Many many thanks!

Malene Bertell was great at helping us solve long term issues with our terminals. She was patient searching for the problems and solutions we needed to be solved. She was the first and only one who really cared enough to keep going into a thread of mishapenings. Your the best Malene!!!

This company is highly recommended. The customer services are totally into the top and in my case it was Nicla that handled my case. The kindness, understanding and fairness's are outstanding. I will be a customer at Verifone for years to come, if not forever. Nicla and other employs at Verifone, gave me to believe how much I can trust Verifone in resolving to the best outcome for the customer.
Thank you so much Nicla for helping me solving my contract and giving your time to do so much more, with fairness and kindness, patients and trust. I want also to send my thanks and greetings to others involved in my case.

I just want to express how pleased and satisfied I’m with the kindly and professional help I received from Verifone, specifically from one of your employees Daka who really understand what customer service is about.

Very bad company. Support is not serious and the waiting time is 2+ hours. Would not recommend.